Frequently Asked Questions

A health declaration is a formal document that travelers must complete to confirm that they are not suffering from symptoms of COVID-19 or any other contagious illness.

Vaccination requirements depend on restrictions in your destination country. In many cases, fully vaccinated travelers are exempt from COVID-19 testing or quarantine measures. Check the FAQs in the product page to find out more.

Testing requirements depend on where you're travelling from as well as where you're travelling to. Individual countries set the requirements for testing timeframes and restrictions of nationalities. Check the FAQ section of the product page for more detailed information.

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Quarantine requirements can depend on restrictions in your destination country, your vaccination status and the risk level of the country that you're setting off from. Check the iVisa.com country page and read the FAQs to learn more about isolation rules that could affect your vacation.

An e-Visa is an official document permitting entry into and travel within a certain country. The e-Visa is an alternative to visas issued at the ports of entry or visiting an embassy/consulate to obtain traditional paper visas. e-Visas are linked electronically to the traveler's passport.

Our service starts with information. You can use our up-to-date visa requirements tool to find out whether you need a travel visa. It's as simple as telling us where you are from and where you are going. Based on this information, we will tell you how much the visa costs, the number of entries, the start date and give you an action plan to get what you need by applying directly on our site!

The best place to find this information is our visa requirement tool. Each country has different entry rules and visa fees. If you are in a rush you can also apply online and the form will give you this information as well.

It depends on the country issuing the visa. For many products, such as Australia ETA and Turkey e-Visa, the process can be completed within 15 minutes using our Rush service. For others, such as the India Tourist Visa, the process usually takes at least 24 hours. The exact time can be found on each application form. What we guarantee is that your application with iVisa.com will be the fastest way to apply anywhere.

The documents must be printed on a sheet of blank A4 white paper. Double-side or reduced printing will not be accepted.

We help you get your travel visa or health declaration in the simplest and fastest way possible. Through easy-to-use online application forms and world-class 24/7 customer service, we make the whole visa process quick and simple! We also use best practices when it comes to protecting your data and credit card.

iVisa.com offers two types of visas: Electronic visas (e-Visas) and traditional paper visas, based on your destination. In addition, we also offer the following services/documents that are required by certain countries: ETA (electronic travel authorization), Health Declarations, Tourist Cards, Visa on Arrival pre-registration/approval form, Tourist Invitation Letters, and Embassy Registration service.

1. Select the country to which you are requesting the visa

2. Select the type of visa and read the instructions carefully.

3. Select Apply Now

4. Fill in the application form

5. Pay using a Visa card, Mastercard or other debit card.

6. Await approval via email, then download and print the e-Visa from your account.

7. Present your printed e-Visa to the immigration officer at the port of entry.

Please note most countries offer the ability to process a travel visa without a service fee. The main reason we process thousands of travel visas per month is we save our customers time and frustration. Our service includes an user-friendly website and application forms. It is much easier to process your application at iVisa.com, especially for mobile users and large groups. We send all of our clients the documentation they need, days before travel. This is especially helpful for those passengers who purchase a visa months in advance- and can therefore focus on the more important travel details as their departure date approaches. We also have a 24-hour customer service team who can be contacted via chat, email and text message. We accept multiple currencies and our website has been translated into over 20 languages. We believe our fee is worth your time and sanity but if you're concerned about the financial impact of your application then it's worth noting that most governments have their own "free" service for your requirements.

If you have already applied on our site, please log in to your account and look for your order/application. An account is created for you automatically after payment is received. Click the link in your confirmation email to set up a password or visit the log in page to set up the password and enter the account. In most cases, your visa will be delivered to you via email and can be found in your account after logging in.

If the government rejects your application, you are eligible for a full refund of the iVisa processing fee related to the number of applicants who are rejected. If you have applied for one of our guided entry services, we cannot refund the processing fee if your application is rejected.

Please note that the government fees cannot be refunded.

To apply for a refund, please email [[email protected]]]([email protected]) with the email address used to apply for your travel document or another service, and include:

1. Your order number.
2. The reason you’re requesting a refund.

If we have not processed your visa, we can make changes without a problem. We do check your information for mistakes as well. If we have submitted your application to the appropriate government agency, some will allow us to make changes, while others will not. Please contact us immediately (preferably through chat) if you notice an error on your application to understand if we can correct it or if we need to process a new visa application on your behalf.

Some countries may require proof of yellow fever vaccination if you are arriving from a country with risk of yellow fever. You can see more info here: https://wwwnc.cdc.gov/travel/destinations/list It's the passenger´s own responsibility to verify these regulations before traveling to the chosen country.

In order to download your invoice, please log in to your account and download it directly from there.

You may reprint the e-Visa in your email account. Alternatively, you may retrieve and reprint the e-Visa by using your iVisa account.

Yes. The iVisa system does not retain your credit card information after the transaction is processed.

All visas grant travelers permission to travel to a country's port of entry. Whether you are granted entry or not will be at the discretion of the Immigration Officer at the entry point.

We realize that you can come across unexpected changes in your travel plans that may prevent you from traveling. In these cases, we understand that you may wish to cancel your application and get a refund for the paid amount.

Our refund policy for canceling an application is as follows:

• Travel document service fee refund amounts are based on the status of your order as outlined below:

Status is “Received Application” or “In Progress”: 100% refund of the iVisa processing fees.

Status is “Information Needed”: up to 90% refund of the iVisa processing fees. Status is “Waiting on Government” or “Complete”: not refundable. Status is “Rejected/Canceled”: up to 100% refund of the iVisa processing fees. This does not apply to “Guided Entry” services, such as the United States B1/B2 and UK Visitor Visa.

• Requests for a refund can only be made within 6 months of your travel date.

• Government fees for any application are not refundable.

• If we make a mistake on your application, a 100% refund of the iVisa processing fees will be issued, and we will process your visa again at no cost.

• If you purchased Rush or Super Rush processing, and the travel document is not delivered within the agreed timeframe, you will receive a credit for the iVisa processing fees.

• If you miss your trip because iVisa has not delivered the travel document within the agreed timeframe, you will receive a 100% cash refund for both the government fee and the iVisa processing fees.

The exception to the above is if the government is the cause of the delay, or your arrival date was earlier than the indicated Super Rush processing time. In such cases, you will receive a credit for the iVisa processing fee only.

If, for any reason, you are not satisfied with our services, please feel free to contact us. Under reasonable circumstances, we can grant a credit for the iVisa processing fee to be used for a future order.

To apply for a refund, please email [email protected] with the email address used to apply for your travel document or another service, and include:

1. Your order number.
2. The reason you’re requesting a refund.

When the visa has to be shipped to you, the processing times do not include this shipping time. It is from when we receive your application to obtaining the approval. Most visas (e-Visas) are sent via email upon approval so shipping times will not apply.

No, we are not affiliated with any government agencies. We are a private company that specializes in processing travel visas for travelers worldwide.

Because you simply deserve to get the most from your travel experience.

Now more than ever, the process of traveling has become a bit more complicated than what it used to be. As countries keep changing their regulations, paperwork keeps growing, and so do everyone’s stress levels.

For now, travel might feel different in several ways. People can expect to explore a world of face masks, social distancing, closed businesses, and 14-day quarantines.

Even so, iVisa.com firmly believes that traveling is one of the top ways to improve on personal and professional levels. Traveling makes you step out of your comfort zone and develop a sense of independence that will ultimately reflect on your decisions and the way you look at life in general. Traveling is indeed a form of education that can’t be learned by watching television or reading a book. It teaches important lessons and insights regarding cultures and traditions, touching the realms of history, economics, and geography and exposing you to different lifestyles and worldviews from your own. For life’s real education always happens outside your own four walls.

If you’re planning to travel soon, you’ve probably googled whether borders are open, which papers you need to present, and where you have to go to obtain that inescapable travel document. Whether it’s an electronic visa or health declaration, your travel date is coming, and you still don’t know when you’ll spare the time to complete those lengthy steps and be done with the whole process.

As a multicultural visa expert team, we understand how frustrating this is, especially when you’re trying to plan the trip of your dreams, choosing a hotel that you can afford to make ends meet, prepare reachable trip goals, and list the places you could realistically visit this year just to stay inspired.

Sometimes too much paperwork becomes an obstacle to the realization of your dreams, and that’s where we come in.

We want you to go out and buy that plane ticket, so everything else turns out to be an incredible adventure. Just don’t overthink it and let us take care of the rest. No busy lines at the airport, no queues at the embassy. Just a five-minute questionnaire that you can fill out from the comfort of your own home or anywhere in the world.

Your time is priceless, and so are the experiences you’re able to create when there’s enough of it. The reason to choose iVisa.com to process your travel document rests on that, but also on safety, speed, and simplicity.

SIMPLICITY

Our tourist-friendly application process is fast and easy to fill out, making dealing with foreign governments a breeze. Clear instructions guide you every step of the way, and our team of immigration experts thoroughly reviews all documents before submitting them to the corresponding authorities.

Should you have any questions or doubts, both our call and message centers are ready to help you 24/7, so you can fully enjoy your trip and forget about the worries and frustrations of applying for a visa.

SPEED

Depending on how quickly you need your travel document, you can select one of three processing options. However, some documents are available within hours, depending on the requirements. We will let you know right away if there are any issues with your application that require you to provide or adjust any further information, so we can issue your travel document as soon as possible.

SAFETY

When it comes to safety, we maintain the highest standards. Our top-notch data centers and innovative methods to secure our customer accounts and information mean you never have to worry about your sensitive information getting lost or falling into the wrong hands.

Our years of experience at processing travel documents have translated into thousands of positive reviews from satisfied users all over the globe, making iVisa.com one of the most trusted independent travel agencies for helping you obtain the travel documents you need to make your trip a success. So, why pay iVisa.com to process your travel documents then? To understand why time, distance, and valuable experiences are the secret ingredients of a more fulfilling life, which cannot be attained by sitting at home.

Experiences define you. It is from experiences that you learn and change. Traveling will provide you with plenty that will open your mind and help you adapt to any situation.

Make the most out of your time and turn it into travel experiences by processing your electronic documents with iVisa.com. You won’t regret it.

Unfortunately, we are not able to, since the government agencies do not inform us of the reason(s) behind the decisions.

If your visa is not approved, we advise that you contact the nearest embassy/consulate for more information on what your options are.

We accept debit and credit cards.

All citizens from these territories applying through our website will have their application processed with the nationality/citizenship specified in their passport. As an example, a traveler from Puerto Rico will have their request processed as USA nationality. This does not apply to the travelers under the BOTC (British Overseas Territories Citizen) category according to the British Overseas Territories Act of 2002.