Frequently Asked Questions

Frequent Questions
Why choose iVisa?

We help you get your travel visa in the simplest and fastest way possible. Through easy-to-use online application forms and world-class 24/7 customer service, we make the whole visa process quick and simple! We also use best practices when it comes to protecting your data and credit card.

How do I know when I need a visa?

Our service starts with information. You can use our up-to-date visa requirements tool to search if you need a travel visa. It's as simple as telling us where you are from and where you are going. Based on this information we will tell you how much the visa costs, the number of entries, the start date and give you an action step such as applying directly on our site!

Once I apply, when I will receive my visa?

It depends on the country issuing the visa. For many countries such as Australia ETA and Turkey e-Visa, the process can be done in 15 minutes through our rush service. For other countries such as the India tourist Visa, the process usually takes 24 hours. The exact time can be found on each application form. What we guarantee is that your application with iVisa will be the fastest way to apply anywhere.

How long is my visa valid for and how much does it cost?

The best place to find this information is our visa requirement tool. Each country has different entry rules and visa fees. If you are in a rush you can also apply online and the form will give you this information as well.

If my visa is rejected, do I receive a refund?

If your visa application is not approved by the government agency, we will provide a full refund under our approval guarantee. If for any reason, you are not satisfied with our service please contact us via chat and we will provide a refund of your service fee. If a mistake is made on your application, we will process your visa again at no cost. Please note refunds are credited back to the same credit card used.

Where can I check the status of my visa application?

If you have already applied on our site, please log in to your account and look for your order/application. An account is generated for you automatically after payment is received. Click the link in your confirmation email to set up a password or visit the log in page to set up the password and enter the account. Please note in most cases your visa will be delivered to you via email and can be found in your account after logging in.

I made a mistake on my personal information when processing the visa. Can I modify the form?

If we have not processed your visa, we can make changes without a problem. We do check your information for mistakes as well. If you have already processed your visa, If we have submitted your application to the appropriate government agencies, some will allow to make changes, while others do not. Please contact us immediately (preferably through chat) if you notice an error on your application.

Why does iVisa charge a service fee?

Please note most countries offer the ability to process a travel visa without a service fee. The main reason we process thousands of travel visas per month is we save you time and frustration. Our service includes an easy to use website and application form. It is much easier to process your application with us especially for mobile users and large groups. We send all of our clients the visa days before travel. This is especially helpful for those passengers who purchase the visa months in advance. We also have a 24-hour customer service with professionals that are based in the United States and speak English. We accept multi-currencies and our website can be translated into over 20 languages. We believe our fee is worth your time and sanity but please note all governments do have their own "free" service.

Do I require a vaccine when traveling abroad?

Some countries may require proof of yellow fever vaccination if you are arriving from a country with risk of yellow fever. You can see more info here: https://wwwnc.cdc.gov/travel/destinations/list It's the passenger´s own responsibility to verify these regulations before traveling to the chosen country.

How can I get an invoice for my order?

In order to download your invoice, please log in to your account and download it directly from there.

What kind of visas does iVisa process?

iVisa offers two types of Visa: Electronic visas (e-Visas) and traditional paper visas, based on your destination. In addition, we also offer the following services/documents that are required by certain countries: ETA (electronic travel authorization), Tourist Cards, Visa on Arrival pre-registration/approval form, Tourist Invitation Letters, and Embassy Registration service.

What is an eVisa?

An e-Visa is an official document permitting entry into and travel within a certain country. The e-Visa is an alternative to visas issued at the ports of entry or visiting an embassy/consulate to obtain traditional paper visas. e-Visas are linked electronically to the traveler's passport.

What are the specifications for printing the e-Visa?

The documents must be printed on a sheet of blank A4 white paper. Double-side or reduced printing will not be accepted.

What should I do if my e-Visa is lost, defaced or damaged?

You may reprint the e-Visa in your email account. Alternatively, you may retrieve and reprint the e-Visa by using your iVisa account.

Is my credit card information safe?

Yes. The iVisa system does not retain your credit card information after the transaction is processed.

If approved, does this guarantee my admission to the country I am applying for?

All visas grant travelers the permission to travel to a country's port of entry. Whether you are granted entry or not will be at the discretion of the Immigration Officer at the entry point.

How do I apply?
  1. Select the country to which you are requesting the visa
  2. Select the type of visa and read the instructions carefully.
  3. Select Apply Now
  4. Fill in the application form
  5. Pay using a Visa Card, Mastercard or other debit card.
  6. Await approval via email, then download and print the e-Visa from your account.
  7. Present your printed e-Visa to the immigration officer at the port of entry.
If I wish to cancel my visa application, do I receive a refund?

If your visa application has not been submitted for processing you will receive a full refund. However, if your application has been submitted, then we will not be able to provide a refund.

Does the processing times for a visa include shipping times?

When the visa has to be shipped to you, the processing times do not include this shipping time. It is from when we receive your application to obtaining the approval. Most visas (e-Visas) are sent via email upon approval so shipping times will not apply.

Are you affiliated with any of the governments that you process visas for?

No, we are not affiliated with any government agencies. We are a private company that specializes in processing travel visas for travelers worldwide.

If my visa is not approved, can you tell me the reason?

Unfortunately, we are not able to, since the government agencies do not inform us of the reason(s) behind the decisions.

If my visa is not approved, what are my options?

If your visa is not approved, we advise that you contact the nearest embassy/consulate for more information on what your options are.

What forms of payment to you accept?

We accept Visa, Master Card, American Express, and PayPal.