Online visas

Frequent Questions
Why choose iVisa?

We help you get your travel visa in the simplest and fastest way possible. Through easy-to-use online application forms and world class 24/7 customer service, we make the whole visa process quick and simple! We also use best practices when it comes to protecting your data and credit card.

How do I know when I need a visa?

Our service starts with information. You can use our up-to-date visa requirements tool to search if you need a travel visa. It's as simple as telling us where you are from and where you are going. Based on this information we will tell you how much the visa costs, the number of entries, the start date and give you an action step such as applying directly on our site!

Once applied, when will I receive my visa?

It depends on the country issuing the visa. For many countries such as Australia ETA and Turkey e-Visa, the process can be done in 15 minutes through our rush service. For other countries such as the India eTourist Visa, the process usually takes 24 hours. The exact time can be found on each application form. What we guarantee is that your application with iVisa will be the fastest way to apply anywhere.

How long is my visa valid for and how much does it cost?

The best place to find this information is our visa requirement tool. Each country has different entry rules and visa fees. If you are in a rush you can also apply online and the form will give you this information as well.

If my visa is rejected, do I receive a refund?

If your visa has NOT been processed, we can refund you the cost of the visa, not the service fee. All rush services will be immediately processed so service fees are non-refundable. If for any reason, you are not satisfied with our service please contact us via chat and we will provide a refund of your service fee. If we make a mistake on your application, a 100% refund will be issued and we will process your visa again at no cost. Please note refunds are credited back to the same credit card used.

Where can I check the status of my visa application?

If you have already applied on our site, please log in to your account and look for your order/application. An account is generated for you automatically after payment is received. Click the link in your confirmation email to setup a password or visit the log in page to set up the password and enter the account. Please note in most cases your visa will be delivered to you via email and can be found in your account after logging in.

I made a mistake on my personal information when processing the visa. Can I modify the form?

If we have not processed your visa, we can make changes without a problem. We do check your information for mistakes as well. If you have already processed your visa, we can make modifications in certain countries. For example, Argentina and Kenya allow travelers to make changes to their visas. Turkey and India do not allow changes and require you to apply again. Please contact us immediately (preferably through chat) to fix the problem.

Why does iVisa charge a service fee?

Please note most countries offer the ability to process a travel visa without a service fee. The main reason we process thousands of travel visas per month is we save you time and frustration. Our service includes an easy to use website and application form. It is much easier to process your application with us especially for mobile users and large groups. We send all of our clients the visa the days before travel. This is especially helpful for those passengers who purchase the fee months in advance. We also have a 24-hour customer service with professionals that are based in the United States and speak English. We accept multi-currencies and our website can be translated in over 20 languages. We believe our fee is worth your time and sanity but please note all governments do have their own "free" service.

Do I require a vaccine when traveling abroad?

Some countries may require proof of yellow fever vaccination if you are arriving from a country with risk of yellow fever. You can see more info here: It's the passenger´s own responsibility to verify these regulations before traveling to the chosen country.

How can I get an invoice for my order?

In order to download your invoice, please log in to your account and download it directly from there.

What kind of visas does iVisa process?

iVisa offers three types of Visa: Electronic visas (eVisas), Visa on Arrival and Paper Visa.

What is an eVisa?

An e-Visa is an official document permitting entry into and travel within certain country. The e-Visa is an alternative to visas issued at the ports of entry. Applicants obtain their visas electronically after entering required information and making payments by a credit or debit card.

What are the specifications for printing the eVisa or Visa on Arrival?

The documents must be printed on a sheet of blank A4 white paper. Double-side or reduced printing will not be accepted.

What should I do if my eVisa is lost, defaced or damaged?

You may reprint the eVisa in your email account. Alternatively, you may retrieve and reprint the eVisa by using your iVisa account.

Is my credit card information safe?

Yes. The iVisa system does not retain your credit card information after the transaction is processed.

If approved, does this guarantee my admission to the country I am applying for?

The final approval is done at the point of entry or at the Immigration Office. Be aware that if your are out of the country you are applying for, it is mandatory to present a valid visa approval letter (eVisa) for entry. As in the case of other visas, respective officials of each countries at the ports of entry reserve the right to deny entry into the country to a holder of an e-Visa without any explanation.

How to apply?
  1. Select the country to which you are requesting the visa
  2. Select the type of visa and read the instructions carefully.
  3. Select Apply Now
  4. Fill in the application form
  5. Pay using a Visa Card, Mastercard or other debit card.
  6. Await approval via email, then download and print the e-Visa from your account.
  7. Present your printed e-Visa to the immigration officer at the port of entry.
If I wish to cancel my visa application, do I receive a refund?

If your visa application has not been submitted for processing you will receive a full refund. However, if your application has been submitted, then we will not be able to provide a refund.