Jamaica Travel Authorization is not working

Before embarking on your journey to Jamaica, ensure you secure the Jamaica C5-Form (formerly known as Travel Authorization) in advance. While it might appear to be a straightforward procedure, issues with the Jamaica C5-Form not functioning correctly can introduce unwelcome complications before your arrival.

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To help you navigate this, we've identified the most frequent mistakes made by travelers during the application process for this essential document. Opting to manage the application on your own might seem like a cost-effective strategy, but it could lead to hours of frustration trying to figure out why the Jamaica C5-Form is malfunctioning. For a hassle-free experience and more details, visit our Jamaica C5-Form product page.

Jamaica Travel Authorization common errors and FAQs

Jamaica C5-Form isn’t a visa

The Jamaica C5-Form is an immigration and customs form you must carry when entering Jamaica. It’s not a visa and doesn’t replace one. If your nationality requires a visa, apply for one before your trip. If you have the Jamaica C5-Form and not a visa, you won’t be able to board your flight to Jamaica.

If you need a visa to enter Jamaica, you can contact the Embassy of Jamaica for more information.

Validity of the Jamaica C5-Form

Apply for the Jamaica C5-Form within 24 hours before your trip. This health document is only valid for 7 days after issued, which means you must enter Jamaica a maximum of 7 days after you have received the documentation.

The 7-day rule applies to international travelers.

You made a mistake on your application or are still waiting for it to be processed

Sometimes, you don’t realize you made a mistake on the Jamaica C5-Form application until after submission. Unfortunately, government websites don’t have many options for fixing these issues after sending the application. Our platform offers a customer support team that will check your application for errors before it arrives at the Jamaican Immigration Services.

Applying for the Jamaica C5-Form with us

The Jamaica C5-Form is available on our website or mobile app, which means you can apply from anywhere Check the requirements for this application:

Valid passport: Your passport should be valid for the whole time you’re in Jamaica or have a minimum validity of 6 months after arrival.
A valid email address
A credit or debit card to pay