Many people would agree that there's nothing better than travel, though the same can't be said when it comes to obtaining visas. Embassies often have a convoluted and confusing application process, which is why there are companies that can help make the process simpler and secure your visa for you. To help you find a visa service you can trust, this article reviews and compares the services offered by iVisa and Travisa.
Even though visa services exist to make the visa application process simpler, customers will have questions from time to time, meaning queries need to be responded to quickly and professionally.
In the first sentence of his Yelp review, Realizer said simply: “horrible customer service.” However, John was a little more pleased with his experience, reporting on Yelp: “I have used them twice for India visas and I had no problems. They were able to help answer questions and advise me on what info to include to make sure my application would be accepted by the Indian Consulate.”
iVisa scores very highly for its customer service in the clear majority of reviews found on Yelp and Trustpilot, with users reporting that the staff is polite, friendly, and professional, and respond to queries promptly and clearly. Reporting on Trustpilot, Michael Dunthorne said: “95% of the service is self-explanatory and straightforward whereas I had quick and detailed responses for the other 5% I didn't understand.”
Efficiency of Service
Often, travelers use visa services when they’ve left it quite late to go through the arduous process of obtaining a visa via the relevant embassy. For this reason, visa services need to be honest about their processing time and guarantee fast results. Again, Travisa has received mixed reviews regarding its efficiency. While most of its customers have been overall pleased with Travisa, there have been reports of delays from time to time. Sarah, who visited Travisa in person, wrote: “I waited and noticed how they could not keep up with the appointment and each person got delayed for at least 15 minutes.” Similarly, Youli, though impressed with the overall service, commented: “My appointment was a little bit delayed but the associate who helped me was clear and efficient.”
iVisa has received overall outstanding reviews regarding the efficiency of its services, often even beating peoples’ expectations. On Trustpilot, David said: “Easy to use website. Selected the 4-day option and had it overnight.” Rosa, again reporting on Trustpilot, simply said in her 5-star review: “Fast and efficient service”. However, a less satisfied customer, Usha, said: “I had to repeatedly send the same document without any changes!!!” Fortunately, it seems that inefficiency is almost unheard of with iVisa, making it the overall winner in this category. Price
Visa services need to be transparent with their prices so that customers can evaluate whether paying their fee is worthwhile. Of course, given the fact that it’s a competitive industry, visa services need to ensure their prices are competitive. iVisa provides its fee information on the second page of its online application process, along with visa requirements and processing time. Customers aren't required to enter any personal information to find information about the fee. Additionally, most clients report that iVisa's prices are reasonable. On a Trustpilot review, Michael said: “Quick, simple and reasonably priced – worth the money for cutting through the more bureaucratic government application form. Very impressed and relieved.”
With Travisa, however, you don’t always know what price you'll pay for your visa until you've provided necessary details, though most people seem to report being more than happy with the final fee. However, some seasoned travelers say that there are many hidden charges customers should be aware of, such as Doctor A, who said: "Unfortunately, at Travisa, each and every service transaction is an opportunity to charge." This review continues to say that aside from the costs associated with the service, the consulate fee is often listed at an inflated rate.
Ease of Use
People use visa services to avoid the dreaded bureaucratic application process provided by embassies and consulates, meaning visa services need to ensure their application process is both straightforward and practical.
Some Travisa customers have said its process isn't much simpler than applying for your visa via the relevant embassy or consulate. Bryan, though extremely pleased with the overall service, said: "Now, understand that your legwork and your ability to follow instructions on the Travisa website is going to have a direct effect on the outcome of your experience." Overall, most customers report a relatively straightforward visa application process when using Travisa.
iVisa scores exceptionally high in this category, and its website is modern, attractive and intuitive. Balvi reported on Trustpilot: “The website is easy to use and the web chat was very helpful. I would pay for this service again as it took out all the inconvenience of dealing directly with the Indian high commission application process which is extremely long and clunky.” There have been one or two reviews of customers reporting small glitches, but iVisa has resolved all issues and personally responded to the customers who raised the issues.
Travisa is a service that works, though it has received very mixed reviews online. In almost every case, customers report receiving their visa in time for their trip, but there have been complaints about its fees, and some customers have been disappointed with how long they take to respond to queries. Travisa has an average rating of 2.5 stars out of 5 from 96 reviews on Yelp.com.
According to the vast majority of customers, iVisa provides an outstanding service regarding customer service, user-friendliness, efficiency, and price. Complaints are extremely rare, and its staff seem to respond to all queries and resolve issues quickly. iVisa has a 9.5 rating from 1,808 reviews on Trustpilot, which is why we'd recommend using iVisa for your visa needs.
How to Get Your Visa
To obtain your visa from this review’s clear winner, head to iVisa.com and click on the ‘Visa Application’ button located on the top-right corner of the screen. Alternatively, you can just enter your destination and nationality on the home page and instantly see the visa requirements along with iVisa’s fee and processing time.