Commercial Terms

Commercial Terms

These “Commercial Terms” are incorporated within the iVisa Terms of Service, including your purchase of any of our products, as well as the acquisition or redemption of any promotional Codes (as defined below).

Single Purchase Transaction

You may purchase certain products on a one-time basis which we refer to as our Standard Service. In such transactions we will present the cost for the Service(s) you select along with any applicable government fee, tax and shipping and handling charges, and you will be required to submit your payment via an Accepted Payment Method (as defined below) at the time of purchase.

Subscriptions

You may elect to purchase a subscription enabling you to obtain one or more products throughout the term of such subscription (a “Subscription”). For example, our iVisa Plus subscription Individual Plan enables an individual to pay one annual fee and receive unlimited Standard Speed processing on orders for their personal eVisas, Health Documents and Embassy Registrations. The iVisa Plus subscription does not include the following costs and fees: government fees, Rush, and Super Rush Processing Speed fees, other add-ons (including but not limited to iVisa Protection Fee and Premium Concierge) and other products (including but not limited to Guided Visas (Visas which require appointments), Passport Renewals and Passport Photos)."

Subscription Terms

Our Subscription products require an initial payment at the time the Subscription commences. By purchasing a Subscription, you agree to pay the applicable price and any other recurring charges upon each auto-renewal date, until you terminate your Subscription in accordance with these terms. Accordingly, you hereby authorize, agree, and assent to iVisa automatically charging your Accepted Payment Method submitted as part of the order process for such amounts that are due, and you will be responsible for such charges. This does not waive our right to seek payment directly from you. Your charges may be payable in advance, in arrears, per usage, or as otherwise described when you initially selected to sign up for the Subscription. As part of this recurring Subscription, you will be charged the price listed on our website for each Subscription product in your order, at the time each order is placed, unless the terms of your Subscription specifically provided otherwise. Our iVisa Plus product will charge your Accepted Payment Method during the first month of each subsequent renewal period.

Subscriptions may be canceled, upgraded or downgraded with respect to any renewal term after payment for such renewal term has been processed. Subscription cancellations and downgrades will be applied to the next billing cycle. Subscription upgrades will be applied immediately on a prorated basis. If you wish to cancel or modify a subscription, you may do so by emailing us at [email protected] or from the iVisa mobile application if the feature is available in such application.

Please note that if your Subscription includes a discounted price for a promotional period, once the promotional period expires, your Subscription will renew at the full price.

Referrals

• The referral program launched by iVisa is run by Ambassador

• https://www.getambassador.com/terms

• https://www.getambassador.com/privacy

• Gift Cards are issued by Tango Card

• The iVisa referral program is meant to incentivize our most loyal customers to share the benefits of iVisa with their friends and family. Within our referral program, our users can generate a unique referral link, which can be shared via email or social media. If someone clicks on this link, they will automatically receive 20% off on all iVisa visa products. Once this referred party completes their order, the referrer will receive a $20 gift card.

• The referral will only be considered for the gift card and the discount if the referred party completes the order of a visa product - other products like Photo or Passport renewal will not be considered for this program.

*The referred party has to be a net new customer of iVisa for the referral to be considered

• In case multiple people refer the same person, only the first referrer will get created for the referral (including the gift card)

• There is no limit to the number of referrals a user can make but if iVisa deems are referrer to be operating in malice or otherwise abusing the system, they will be removed from the program

Referral Terms

Availability and Pricing

All products offered for sale are subject to availability and we reserve the right to suspend availability of certain services or documents or reject all or any part of an order without prior notice. Prices for products are subject to change at any time, but changes will not affect any order for products you have already placed. Purchases are also subject to any price matching policy and sale items policy we may establish in connection with any promotions.

Payment

Only valid payment methods acceptable to us may be used to complete a purchase on our website. We accept multiple debit and credit cards as well as other forms of electronic transfers as acceptable payment methods on our website, and may in our discretion and only upon our approval accept payments by check when we issue you an invoice (each, an “Accepted Payment Method”), subject to the procedures and rules contained in this Agreement and any applicable contract with the provider of the Accepted Payment Method. Accepted Payment Methods may vary by country or for certain products on our website and may change from time to time. You represent and warrant that you are authorized to use your Accepted Payment Method. You authorize us to charge your Accepted Payment Method for the total amount of your order (including any applicable taxes and shipping and handling charges). If you elect to store information regarding your Accepted Payment Method in your account, you agree that we have permission to retain and/or share with financial institutions and payment processing firms (including any institutions or firms we retain in the future) information regarding your purchase and your submitted payment information in order to process your payment, and to use your account information to provide you with notices and disclosures relating to your purchases. In addition, you authorize us to (i) obtain and verify your identity as necessary to complete financial transactions, and (ii) determine your eligibility and authority to complete such purchase. We may choose to bill through an invoice, in which case full payment for invoices issued in any given month must be received by us thirty (30) days after the mailing date of the invoice, or the Services may be terminated.

Paying our Reseller or Payment Processor

We may utilize one or more third party payment processing firms to manage the collection of payments from you. Please note that your obligation for payment to, and relationship with, such payment processor is a contractual matter between you and such third party; iVisa is not a party to, or responsible on account of, such contract. While we select our payment processors carefully and enter into detailed agreements imposing performance obligations (including confidentiality) on them, we cannot and do not guarantee their performance. We encourage you to provide any feedback regarding any payment processor with which you do business to us, as we value and use your input in determining whether to continue or end such relationships. If you have any concerns or problems with a payment processor, please contact us at [email protected] as promptly as you can.

Shipping; Risk of Loss

You agree to pay any shipping and handling charges shown at the time you make a purchase. We reserve the right to increase, decrease, add, or eliminate shipping and handling charges from time to time, but we will provide notice of the changes applicable to you before you make your purchase. Any delivery dates or times shown as part of the checkout process are estimates only and are not guaranteed. Unless we state otherwise in writing on the website, risk of loss or damage to a product passes to you upon delivery of the product to our designated carrier.

Refunds

Please see our Refund Policy for information if you decide that you want to cancel your application and get a refund. We encourage you to read through the options available, which vary depending on the service that you purchased.

Limited Warranty for iVisa Produced Products

iVisa provides to the original purchaser of iVisa-produced products that if such product, in the form delivered to such purchaser by iVisa or its authorized third party, fails to include the correct information provided by the user to iVisa in accordance with its specifications, the purchaser may submit a warranty claim by email to [email protected] within 7 days of delivery notifying iVisa of such failure. iVisa may request certain information, including photographs, to determine if there is a proper claim under the warranty and, if iVisa determines the purchaser is entitled to a remedy under this warranty, iVisa will, in its discretion, repair or replace such product. Nothing herein shall impose any liability on iVisa with respect of any defect in the products arising out of the acts, omissions, negligence, or default of the purchaser including any failure by the purchaser to comply with any specifications or requirements relating to the entry of information.

Warranties / Remedies for Third-Party Products

We may from time to time offer for sale on our website products that are manufactured by other companies. The manufacturer may offer its own warranty for such product, but unless otherwise stated on the product page, iVisa does not offer a warranty on those products. That means they are sold by iVisa “as is” and “with all faults.” If the manufacturer offers a limited warranty for the product, it can usually be found on the manufacturer’s website or with the product packaging. For any product sold via the website other than a iVisa Product, you agree that your remedy is solely with the product manufacturer and not iVisa.

Changes to Your Order

Once you submit your order, it may not be changed or canceled once we begin processing such order. We process orders very quickly, and once an order begins the fulfillment process, we are unable to modify it. (Backorders that have not yet entered the fulfillment process may be canceled by visiting your order history before they are moved into the fulfillment process.) We apologize for any inconvenience, and we hope that in the majority of cases our faster processing times work to your advantage. If you have questions about your order, contact [email protected].

Purchases in Mobile Applications

You may purchase certain iVisa products through our mobile applications (an “In App Purchase”). When you make an In App Purchase, you are doing so through a third party reseller (such as the Apple iTunes service) and you are agreeing to the terms and conditions of such third party reseller, not iVisa. We are not a party to any In App Purchase.

No Resale of Products

All orders for our products must be for your personal use only. By purchasing our products, you hereby agree not to resell or distribute such products for any commercial or other purposes. If we have reason to believe that your order is not for personal use, we reserve the right to reject or cancel any order that you place.

Taxes

You are responsible for any applicable sales, use, duty, customs, or other governmental taxes, levies, or fees (“Taxes”) due with respect to your purchase of products or services through our website. We will collect applicable Taxes if we determine we have a duty to collect Taxes. We will present an estimate of Taxes we collect at checkout, except where we have clearly stated in writing that a price includes Taxes. The actual Taxes charged may be adjusted from the amount shown at checkout. Several factors may cause this, such as variances between processor programs and changes in tax rates. We are not required to, and do not, collect Taxes in all states. You may have a duty to directly report and pay Taxes if we do not collect such Taxes,

Errors

Although we try our best, from time to time we may make an error in a product description or other information. In the event of an error, we reserve the right to correct the error and revise your order accordingly or to cancel the order and refund any amount charged.

Costs of Collection; Credit Card Chargebacks

You agree to pay any costs we incur to collect any unpaid or past due amounts, including reasonable attorneys' fees and other associated costs. Delinquent payments will bear interest at the rate of 1% per month or the highest rate permitted under applicable law, whichever is less, from the payment due date until paid in full.

Promotional Cards and Promotional Codes

Promotional cards, promotional codes, and their use, including provisions regarding loss, are subject to the Terms and Conditions applicable to such promotions, as we may publish from time to time, as well as these Commercial Terms and our Privacy Policy. Promotional codes have no cash value and cannot be redeemed for cash, and cannot be combined with any other offer(s). There is a limit of one promotional code per order. Promotional codes generally expire and, unless otherwise specifically provided in connection with a particular promotion, are no longer valid for redemption 30 days after their date of issuance. The unauthorized reproduction, resale, modification, or trade of promotional codes is prohibited. Promotional codes are void where prohibited, taxed, or restricted. We reserve the right to change or limit promotional codes in our sole discretion.

User Satisfaction

We reserve the right to remedy issues and concerns on a case by case basis. We reserve the right, in our sole discretion, to resolve customer issues and concerns based on the facts and circumstances of each User.