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Frequently Asked Questions

South Africa is one of the countries that attract the most attention on the African continent. It’s located at the southernmost tip of the continent, which gives it numerous different ecosystems. It has a large number of safaris, including the Kruger National Park. The Western Cape Province has beaches and many vineyards close to Stellenbosch and Paarl. Also, you can find several cliffs at the Cape of Good Hope, forests, and lagoons along the Garden Route, and Cape Town, under Table Mountain. Its capital, Cape Town, is a port location that’s part of the country's west coast. It has cable cars that move slowly to the flat top of the mountain, where you can appreciate a panoramic view of the city, the busy port, and the boats that sail on Robben Island. You should know that Robben Island has the infamous prison where Nelson Mandela was held, and it currently functions as a living museum, being possible to visit it nowadays. Another representative symbol of Cape Town is Table Mountain. This mountain is located on a flat top and as a curious fact, it appears in the South African flag. It’s a central part of the eponymous National Park and is an important tourist attraction that you can access by cable car. In this place, you can go hiking and also explore many beauties of the city. Since November 2011, it was declared one of the winners of the contest of the seven natural wonders of the world. You can also relax near Table Mountain by visiting Boulders Beach, a sheltered beach made up of granite rocks. You can locate it in the Cape Peninsula, and you should know that also has the name of Boulders Bay. Here, you can find a very popular tourist point thanks to an African penguin colony that settled in 1982. Although it’s located in the middle of a residential area, it’s one of the few places where you can observe birds like the Spheniscus demersus that are often wandering freely in a protected natural habitat. Another natural paradise that you cannot forget when you visit South Africa is The Cape of Good Hope. This place is the center of a region rich in endemic flora, despite being the smallest of the biological flora domains of the African continent. It’s exciting to visit it because it has a remarkable representation of shrubs called fynbos, with two varieties, and almost 1,100 plants, of which many only grow in this territory. You can also take a walk through Kirstenbosch if you want to continue admiring the plant nature. Keep in mind that Kirstenbosch is also the name of a suburb of Cape Town, but in this case, we are referring to the term used by the Boers, which designates the Botanical Garden. It’s the longest of the 8 National Botanical Gardens of South Africa, which are managed by the South African National Biodiversity Institute. It has a total extension of 528 hectares with 470 hectares of natural vegetation in the area and 58 hectares of conditioned gardens. As you will notice, it has a lot of vegetation to offer, so it’s a good point if you want to admire greenish scenarios. But if you want to get deeper into the Safari world of South Africa, then you should plan an escape to the Kruger National Park. This place is the most important animal reserve in South Africa, with 18 989 km². This park has two South African provinces: Mpumalanga and Limpopo. To the north of this place is Zimbabwe and to the east is Mozambique. This park is part of the Great Limpopo Cross-Border Park, a peaceful park linking the Kruger National Park with the Gonarezhou National Park in Zimbabwe and the Limpopo National Park in Mozambique. The canyons of the Kruger Park have been named a Biosphere Reserve by Unesco. You can also plan a safari in the iSimangaliso Wetland Park. This is the third-largest protected area in South Africa; it occupies 280 km of coastline, from the border with Mozambique in the north to Maphelane to the south of the Santa Lucía estuary. In reserves like this one and Kruger National Park, you can meet different species of animals that range from the African Lion to the buffalo, the elephant, the rhinoceros, the zebra, and the kudú. If you like caves, then you can plan a trip to Sterkfontein, a group of limestone caves of special interest to paleoanthropologists because it has a lot of hominids fossil remains. You can access these caves if you plan a tour to the Gauteng province, northwest of Johannesburg. You can also find the archaeological sites of Swartkrans and Kromdraai in this area, so you can plan a tour of all these sites and thus learn more about the geology and history of South Africa. Keep in mind that Sterkfontein is a World Heritage Site since 1999 and this area is what we know as “the Cradle of Humanity”. If you are one of those who enjoy visiting museums, then you can also organize your own experience in museums such as the Iziko Bo-Kaap Museum, which is a recognized Islamic museum in the area. Other interesting museums are the District Six Museum, which reflects the history of apartheid in the country, and the Iziko South African Museum. The latter has a planetarium and many galleries dedicated to offering information on the country's natural history. If you want to taste the gastronomy of South Africa, you can take advantage of the hundreds of street food stalls in any corner of the city, or eat in restaurants like FYN Restaurant and La Colombe. As for the delicacies you can try, there’s the biltong (dried meat made from the mixture of different meat species), Bobotie (meat spiced with egg), the sweetness of the Koeksuster, and the Chakalaka for spicy lovers. If you travel to this country don’t forget to take a walk through Johannesburg, its largest city, which began as a gold mining settlement in the 19th century. This place is mandatory whereabouts because it has the municipality of Soweto, where Nelson Mandela and Desmond Tutu once lived. Mandela's former residence is the current Mandela House museum. Of course, don’t forget to organize in advance the documents you may need for your trip. Among those documents, you must have your passport and the Health Declaration. This last requirement has been useful in many countries, including South Africa because it prevents you from having problems at the airport. The Health Declaration is useful so that you can preserve your health and that of others, especially in situations of risk such as contagious diseases (especially the Yellow Fever that is common in this country) and natural disasters. Remember that you can apply for your Health Declaration with iVisa, so take this opportunity to apply for your document and enjoy your trip to South Africa.
An e-Visa is an official document permitting entry into and travel within a certain country. The e-Visa is an alternative to visas issued at the ports of entry or visiting an embassy/consulate to obtain traditional paper visas. e-Visas are linked electronically to the traveler's passport.
Our service starts with information. You can use our up-to-date visa requirements tool to search if you need a travel visa. It's as simple as telling us where you are from and where you are going. Based on this information we will tell you how much the visa costs, the number of entries, the start date and give you an action step such as applying directly on our site!
The best place to find this information is our visa requirement tool. Each country has different entry rules and visa fees. If you are in a rush you can also apply online and the form will give you this information as well.
It depends on the country issuing the visa. For many countries such as Australia ETA and Turkey e-Visa, the process can be done in 15 minutes through our rush service. For other countries such as the India tourist Visa, the process usually takes 24 hours. The exact time can be found on each application form. What we guarantee is that your application with iVisa will be the fastest way to apply anywhere.
The documents must be printed on a sheet of blank A4 white paper. Double-side or reduced printing will not be accepted.
We help you get your travel visa in the simplest and fastest way possible. Through easy-to-use online application forms and world-class 24/7 customer service, we make the whole visa process quick and simple! We also use best practices when it comes to protecting your data and credit card.
iVisa offers two types of Visa: Electronic visas (e-Visas) and traditional paper visas, based on your destination. In addition, we also offer the following services/documents that are required by certain countries: ETA (electronic travel authorization), Tourist Cards, Visa on Arrival pre-registration/approval form, Tourist Invitation Letters, and Embassy Registration service.
  1. Select the country to which you are requesting the visa
  2. Select the type of visa and read the instructions carefully.
  3. Select Apply Now
  4. Fill in the application form
  5. Pay using a Visa Card, Mastercard or other debit card.
  6. Await approval via email, then download and print the e-Visa from your account.
  7. Present your printed e-Visa to the immigration officer at the port of entry.
Please note most countries offer the ability to process a travel visa without a service fee. The main reason we process thousands of travel visas per month is we save you time and frustration. Our service includes an easy to use website and application form. It is much easier to process your application with us especially for mobile users and large groups. We send all of our clients the visa days before travel. This is especially helpful for those passengers who purchase the visa months in advance. We also have a 24-hour customer service with professionals that are based in the United States and speak English. We accept multi-currencies and our website can be translated into over 20 languages. We believe our fee is worth your time and sanity but please note all governments do have their own "free" service.
If you have already applied on our site, please log in to your account and look for your order/application. An account is generated for you automatically after payment is received. Click the link in your confirmation email to set up a password or visit the log in page to set up the password and enter the account. Please note in most cases your visa will be delivered to you via email and can be found in your account after logging in.
This is a rare scenario. However, if your application gets rejected, we will issue you a full refund for the government fee and the processing fee under our 100% approval guarantee. This refund will be given via credit to be used for a future order. If you need further assistance, do not hesitate to contact us. Our customer service specialists will be more than glad to help you.
If we have not processed your visa, we can make changes without a problem. We do check your information for mistakes as well. If you have already processed your visa, If we have submitted your application to the appropriate government agencies, some will allow to make changes, while others do not. Please contact us immediately (preferably through chat) if you notice an error on your application.
Some countries may require proof of yellow fever vaccination if you are arriving from a country with risk of yellow fever. You can see more info here: https://wwwnc.cdc.gov/travel/destinations/list It's the passenger´s own responsibility to verify these regulations before traveling to the chosen country.
In order to download your invoice, please log in to your account and download it directly from there.
You may reprint the e-Visa in your email account. Alternatively, you may retrieve and reprint the e-Visa by using your iVisa account.
Yes. The iVisa system does not retain your credit card information after the transaction is processed.
All visas grant travelers the permission to travel to a country's port of entry. Whether you are granted entry or not will be at the discretion of the Immigration Officer at the entry point.

We know that our applicants can come across unexpected changes in their travel plans that may prevent them from traveling and therefore getting their visa. This is why we understand you may want to request a cancellation of your visa application and a credit for the amount paid. However, we will only approve the refund/credit if it follows our Refund policy guideline:

  • If your application has not been reviewed by our team, nor submitted to the government for approval, then you will receive a credit for the full amount of the iVisa processing fee and government fee(visa cost).
  • If your application has been reviewed by our team but has not yet been submitted to the government for approval, you will receive a credit for the full amount of the government fee (visa cost).
  • If your application has been submitted to the government for approval or a visa is already issued, unfortunately, no credit is available.

Our policy also applies to these circumstances:

  • If we make a mistake on your application, a 100% refund of the iVisa processing fee will be issued and we will process your visa again at no cost.
  • If you purchase rush or super rush processing additional fee and we do not deliver the travel document within the agreed timeframe, you will receive a credit for the iVisa rush or super rush processing fee.
  • If you miss your trip because iVisa does not deliver the travel document within the agreed timeframe, you will receive a full cash refund for the government fee and iVisa processing fee.
    • The exception to the clause above is if the government is the cause of the delay or your arrival date was sooner than our super rush processing time. In such case, you will receive a credit for the iVisa processing fee.

If for any reason, you are not satisfied with our services, please feel free to contact us. Under reasonable circumstances, we will grant a credit of the iVisa processing fee to be used for a future order.

When the visa has to be shipped to you, the processing times do not include this shipping time. It is from when we receive your application to obtaining the approval. Most visas (e-Visas) are sent via email upon approval so shipping times will not apply.
No, we are not affiliated with any government agencies. We are a private company that specializes in processing travel visas for travelers worldwide.
Unfortunately, we are not able to, since the government agencies do not inform us of the reason(s) behind the decisions.
If your visa is not approved, we advise that you contact the nearest embassy/consulate for more information on what your options are.
We accept Visa, Master Card, American Express, and PayPal.
All citizens from these territories applying through our website will have their application processed with the nationality/citizenship specified in their passport. As an example, a traveler from Puerto Rico will have their request processed as USA nationality. This does not apply to the travelers under the BOTC (British Overseas Territories Citizen) category according to the British Overseas Territories Act of 2002.
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