Key points
- iVisa collects only essential information: travel document details, contact information, and order history.
- Card details are not stored on iVisa servers; PCI DSS-compliant payment processors handle transactions.
- Data is encrypted in transit and at rest, and access is limited to staff involved in your order or support.
- You can update your information, delete your profile, and opt out of marketing at any time.
What we collect and why
A fair question before you hand any service your passport details: is it safe? Here is how iVisa handles your data, in plain terms.
iVisa asks only for the information it needs to process an order: your travel document details, contact information, and order history. You can change or remove that data at any time through your account settings. The principle is simple: data we don’t hold can’t be exposed or put at risk.
How payments are handled
iVisa does not store card information on its own servers. Payments run through processors that meet PCI DSS standards, so even in the event of a system compromise, full card numbers remain inaccessible.
Encryption and security reviews
Your data is encrypted in two places: while it moves between devices and systems, and while it is stored. Alongside encryption, iVisa applies technical and administrative safeguards and runs regular security reviews.
Who can see your information
Access is limited. Only staff directly involved in processing your order or providing support can see your information, and that data is kept out of broader company use.
How we use AI
iVisa describes its approach as AI-supported, not AI-led. AI helps with document quality checks and internal tasks such as research and drafting. Personal information does not enter internal AI workflows without human review and approval.
The controls you have
You manage your own privacy settings. Through your account or the links in our emails, you can update your information, delete your profile, and opt out of marketing communications.
An honest limit
No online service can remove every security risk, and iVisa doesn’t claim otherwise. What it commits to is transparency about the safeguards in place and the standards it works to as they evolve.
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