You’re trying to figure out the visa requirements for your next trip and landed here, wondering whether iVisa is the official government website. It’s a fair question and, truthfully, a common one. So here’s the straight answer, right at the top.
iVisa is a private travel document service, not a government agency. We help travelers prepare, check, and submit their visa and travel document applications.
What does being a private company actually mean?
As a private company, we don’t issue visas; we provide a service that makes applying for them easy, whether you're an individual or a company, and however you travel.
Our technology guides applicants through the information and documents required for their trip, while built-in checks help spot common mistakes, missing details, and inconsistencies before they submit their application to the government. Applications are also reviewed by our travel document specialists, ensuring human review alongside the technology.
That combination helps reduce avoidable errors that might result in delays or rejection and has contributed to our 99% historical approval rate. If questions come up along the way, our customer support team is available 24/7 in more than 14 languages.
For some document types, we also work with accredited, government-authorized agents and licensed local providers.
The destination government sets the requirements and makes the final decision; we offer a tech-forward alternative with application checks, human review, and support to help travelers get their application right.
Can I apply directly instead?
Yes. In most cases, travelers can apply directly through the relevant government website.
The direct route may suit travelers who are comfortable completing and managing the application themselves. We’re not here to pretend otherwise. Others choose our service for different reasons: they’d rather have the process handled correctly the first time, with expert review before anything is submitted.
Our service includes a guided application designed to be easy to complete, checks by our technology and team to catch common mistakes before submission, 24/7 support in more than 14 languages, and clear delivery estimates.
That convenience means something different depending on who’s applying. For first-time applicants and travelers who aren’t especially comfortable with technology, it’s the step-by-step guidance that matters most. For frequent travelers juggling visas and authorizations for several countries on one trip, it’s having everything in a single place instead of starting over on a new site each time. And for busy professionals, touring performers, and athletes with little margin for error, it’s knowing a trained specialist has checked the work before it’s ever submitted.
Why do we charge a service fee?
Our service fee covers the additional help we provide throughout the application process. It is separate from any government fee, and we show the two separately so it’s clear what each charge covers:
- The government fee is what the destination country charges to process the application. The money goes to them.
- The iVisa service fee covers our guided application, review and error checking, multilingual support, processing, and status tracking.
In some cases, government documents are free, including certain arrival cards and electronic forms. Travelers can complete these documents directly where the government provides that option.
If they choose to apply with us, the fee paid is for our service, not for the document itself. We show these costs separately so travelers can see exactly what they are paying for before completing an application.
How can I check that iVisa is a legitimate company?
Travelers can also independently check who we are and our track record:
- More than 13 years in business: We’ve been helping travelers with visa and travel document applications since 2013.
- More than 3 million travelers served: We’ve helped millions of travelers manage their travel document applications.
- 70,000+ Trustpilot reviews: Travelers can read customer experiences directly on our Trustpilot profile.
- IATA accreditation: Our accreditation with the International Air Transport Association can be independently checked using IATA’s own code verification tool.
These checks provide a public record of who we are and the service we've built over more than 13 years. Travelers can apply directly where a government application is available, or choose our service for additional guidance, application checks, tracking, and support along the way.
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