Worst service. They can't able to track and support the visa and can't able to deliver my visa on time
Jonel, I went to immigration myself this morning. Despite your checks, the documentation was still incorrect and the application was being rejected. Per the system, you only submitted the application on Thursday, the 20th, which was 3 days after I provided the documentation to you. Applications usually takes 3-5 business days, therefore I cannot see how you were going to provide me with the express service I paid for. I had to meet with the director of visa processing and several other staff members, who overturned the rejection and issued the visa subsequent to a few documents I had to sign there and then for them. With this in mind, you failed to provide a service I paid for. Please subtract the cost of the visa and refund the balance of the total amount I've paid. Just as a note, you should consider your advertising. After our discussion with the director general of visa issuance, he's assured me that nobody is guaranteed to receive a visa within 3 working days. Look forward to receiving the refund. Regards Natasha
