The form itself was easy however I accidentally pressed 4 hours as it was set at that default setting so it charged me $200 instead of $50.
Hello, The amount of money deducted from my account was 100 USD which is more expensive than what is declared of the real amount of getting EVOA which is 35 USD.. could you please send clarification of this discrepancy?! Thank you
I’m happy with the easy and fast service. However, I feel the service fee is very expensive. I now wish I had looked around at other sites before purchasing this.
It is not possible to download the last visa for the banner
Well, I rate it with three stars because I applied for my visa to Indonesia on time and when they sent me the approval it was from last year and I feel distressed because my trip is on April 9 and I'm still waiting.
The app itself is easy to navigate but one part of the requirements was rather trying. That was the travel part where it asked for your flight arrival and departure flight from Indonesia it didn’t cater for arriving by cruise ship and no information was given to how to reply to this question. If it wasn’t for the ‘live chat’ i wouldnt have had a clue how to proceed with the application. Maybe this information could be applied some how.
Everything works fine, except for the photo uploads. I often us the same photo for my visa applications and funny enough your platform sometimes rejects for not being clear or not showing the whole head etc. it and sometimes accepts it. It is too sensitive and annoys me. A reason to stop using this service.
Could be helpful to let applicants know from the start what information will be asked for. I miss any prios information on the total price. Only government price is indicated up ublntil the payment page. All of a sudden the price jumps up about 4 times on the payment page. Provided we get the visas ready as stipulated on your site, we are otherwise happy with the services. We are hoping that dealing with visas ahead of arrival will shorten the arrival process.
My wife and I requested three visas: Indonesia, Australia, and New Zealand. The Indonesian process was smooth and easy; we had our visas in a matter of hours. Likewise the New Zealand process. I had one request for a new photo, fulfilled it and we had our papers in several hours. The Australia process was quite different: after submission nothing happened for more than 72 hours with no information or request for new photos. When I inquired, I was told that these things took time. Fair point. I then got a request for three new submissions. For a selfie, I was asked to provide the document in English. What? It's a photo. For selfie#2 I was told that the selfie and the passport photo could not be the same photo. They weren't: we took one and the passport agency took the other. Long story short, after another go-around about my selfie, we did indeed get our documents. For the Indonesian and NZ documents, it was a good 5 star process. For the Australian process, it was no better than 2 stars due to the irrelevant and redundant requests.
Adding the photographs was quite difficult. I wasn't aware that I couldn't use the passport photo. Also photo of passport rejected a few times
I ve had an issue with invoicing and have been double charged. I received notification of a refund but it’s only a partial refund. I’ve been told I’d be contacted further by a customer service person to resolve but haven’t had communication for 2 days.
It took much longer to negotiate the forms than it should have and completing the forms was not clear
I could not send emails to you folks. They would come back undeliverable. It made me very uneasy and worried.
There is very little opportunity to go back in the process. It is necessary to stop and start again. I wanted to save my work and it was submitted.
Long winded process. Unrealistic and of what to upload Double the price of VOA!???
In general, the process was pretty good, although it was difficult to upload documents.
I like the service was good on WhatsApp I didn’t like that the app when I went to pay, wouldn’t let me pay the basic fee, and I had to pay more
The process was quite seamless and we only had to resubmit photos once
It was difficult to up load the information page of passport.. taking the photo- of the page- didn’t achieve with a phone.. I finally tried the iPad.. that was the winner.. after that.. everything else was easy.. Thank you 😊
i struggled to load the one document - eventually the 4th time i scanned it, it was accepted. But the idea to apply for a visa online ahead of the visit is fantastic.
It was little bit complikated fill all what you need. Fligt document You acsepted only PDF file.
I had to submit my documents (photograph and passport scan) at least five times because no specific reason was given for them not being accepted just a generic message which covered pratically everything. I began to fear that it was yet another scam!
There was inconsistency in communication which worried and frustrated me. Asking for the same documents over and over. No proper explanation for what was the issue. Luckily I was still able to get my visa in time. I think the service could have been much better if it weren’t for an entire week of miscommunication and waste time.
Actually I can't understand what is card you sent , it doesn't have any information to review as it's barcode, I was expecting to receive electronic visa ! So my query is this card you sent me will allow entry to Indonesia !!
