disappointed and bad follow up, I did not receive my visa on time that cost me extra expenses.
I paid the express service in advance to my trip, which should've come a day later after I applied, but the company informed me about three days later that there would be delays. After a week waiting, I had not received yet my visa, so I had to travel to Kyrgzystan without one. Luckily I could get one on arrival, but applying with ivisa was a waste of time and money.
We get the visa long after the date the iVisa has guaranteed. So we have to canceled our flight and hotel in Kyrgyzstan and rescheduled everything and it cost us around $1000 to do all these things. The customer service kept sending useless message in response to our urgent question such as we will make sure to satisfy our customers. I would say iVisa guaranteed something they can not achieve and over-charged the service they cannot provide. We’re really unhappy about the service and there’s no way to require the compensation due to their incompetence.
