It took a very long time to attain what should have been a very simple e-visa. It took over 4 weeks for an approval that should take no more than 2 weeks based on the consulate web site. In fact it was sitting with iVisa for 2.5 weeks before it was even submitted for govt approval! I couldn't even get a reason for the delay as iVisa customer service was generally poor! I had to chase iVisa up at every turn to see what was actually happening and to to get things moving. Also status updates were poor. Thankfully the last consultant took it upon herself to find out what was happening and got a reason from the govt authority for the delay. Apparently it had to do with incorrect documentation for travel insurance when in fact I know I submitted the correct documentation. I resubmitted the exact same documentation as previously and behold it was approved within hours! So who is at fault here? I am very disappointed with this service. I thought their job was to facilitate and improve the time to attain a visa approval by ensuring that there are no mistakes and all documentation provided meet visa requirements. Obviously they failed at this because if the travel insurance certificate that was provided didn't meet consulate requirements ( which i doubt) this should have been checked before submission. If it wasn't for the last consultant I would have rated this a 1 star and probably still be waiting. My advice is to do the visa application yourself. At least you have control and unless it's a very complicated application it's quicker not to mention a lot cheaper to apply directly to the consulate yourself. Will not be using a visa service again unfortunately.
I was referred by a friend. I would say that overall I was a little disappointed with the service. The time window they give you is absolutely no indication on when you will receive the visa as they consistently run over time and experience 'delays in processing the visa' I used them for both an invitation letter, a Ukranian visa, and my parents invitation letter. For the money we pay we should expect far better service, if they cannot meet the expected time frame in having a visa outcome, they should heavily refund you for the price you paid.
