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Frequently Asked Questions

Bulgaria is one of the most peculiar countries in Europe. This Balkan nation has a diverse terrain that surrounds the Black Sea coast, which gives it a mountainous interior full of rivers, including the Danube. It’s a cultural paradise with Greek, Slavic, Ottoman, and Persian influences, as well as a rich tradition of dance, music, costumes, and crafts. Its capital city, Sofia, is located in the west of the country, under Vitosha Mountain, and it has more than 2,000 years of history, which is reflected in its structures with a strong Ottoman and even Soviet influence. When you walk through the medieval Boyana Church, you can see frescoes from the 13th century. Bulgaria occupies only 2% of Europe’s territory, but it has at least 40,000 historical monuments, and 7 of them are part of the UNESCO list of world cultural heritage sites. Bulgaria also has 36 cultural reserves, 330 museums and galleries, and at least 160 monasteries. You can find a lot of Thracian tombs, vestiges of the Greek Age, Roman fortresses, and also multiple statues and buildings of the First and Second Bulgarian Kingdom. If you want to visit some examples of the UNESCO list, you can take a tour to The Thracian Tomb near the Village of Sveshtari, in Razgrad. You can also visit the Kazanlak Tomb, the Boyana Church, the Rila Monastery, and the Old Town in Nesebar. Another important thing that always fascinates the tourists is the Karanovska settlement mound, which offers a basis for understanding the Karanovska Neolithic periods and works as a model of the development of European prehistoric cultures. If you decide to visit the Valley of the Thracian Kings, keep in mind that it has at least 15 tombs by now, and there might be more. As another interesting fact of Bulgaria, you can also know Perperikon, which is considered the temple of God Dionysus and it has a prophecy chamber equal in importance to the one dedicated to Apollo at Delphi. The locals declare that this was once the capital of the Odryssian Kingdom. Many Thracian golden treasures have been found in Bulgaria. Planning a trip to this country means exploring different museums and interesting spots with remains of the Thracian, Hellenistic, and Roman culture. Exploring Bulgaria is learning about a great variety of impressive buildings. An example of it is the Rila Monastery, founded in the 10th century by San Juan de Rila (known as Iván Rilski). You can find this monument in the Rila Mountains, in the Rilski River Valley. You can also visit the Bachkovo Monastery, on the right bank of the Chepelare River, in the Rhodope Mountains. If you decide to take a nice trip to Sofia, then you must know the Cathedral of Saint Alexander Nevski. This cathedral is the seat of the Bulgarian Patriarchate and one of the sixty largest Christian cathedrals in the world. It’s also an important symbol of Sofia and the main tourist attraction in the city. Another example of the architectural beauties in Bulgaria is the Boyana Church, a medieval Bulgarian Orthodox church located on the outskirts of Sofia. This monument has been a UNESCO World Heritage Site since 1979. It has a total of 89 scenes with 240 human images on its walls. If you prefer to learn more about the natural site of Bulgaria, then you’ll be happy to know that this country has a rich biodiversity, a lot of natural parks, and unique natural landmarks that include amazing canyons and glacial lakes. In this country, you can find a lot of ecologically friendly activities like hiking, mountain crossing, birdwatching, and many more.
Keep in mind that Bulgaria is in second place in Europe in terms of biodiversity. This country has at least over 12,360 species of plants, and 3,700 of them are higher species. You should also know that at least 750 plants are medicinal. When you travel to this country, you find a lot of dense forests surrounding the currents of the rivers Batova, Kamchiya, Ropotamo, and Veleka. You can find natural coniferous forests spread in the territories of up to 2,200 meters above the sea level. You can also explore the beauties in Rhodope mountain, as well as the beauties in the mountains Slavyanka and Pirin, to mention some. An unforgettable natural monument in Bulgaria is El Musala. This is the highest summit in Bulgaria and the entire Balkan Peninsula, at 2925 masl. It’s also the fourth peak in continental Europe in terms of topographic isolation. Its name derives from Mus Allah, 'mountain of Allah' or 'mountain of God', being named this way during the period when Bulgaria was part of the Ottoman Empire. As for the caves you can explore in Bulgaria, there is Prohodna, a karst cave located in the Iskar gorge, near the town of Karlukovo in the municipality of Lukovit. The cave is known for the two holes in the ceiling that resemble eyes, known as the Eyes of God. The interior of this cave is also used for Jumping. It is also the best-known attraction in the Karlukovo Gorge, one of the largest karst regions in Bulgaria. Other caves that you can visit our Devil's Throat Cave, Snejanka Cave, Uhlovitsa, and Yagodinska. As for natural landscapes, you should try to visit Lake Pomorie, Mount Botev, and the majestic Lake Pancharevo. Something that also distinguishes Bulgaria a lot is its good wine. Wine is an essential part of the history of Bulgaria, and it’s an important part of Bulgarian culture and spirit. The Bulgarian areas are rooted in ancient civilizations that have left an enduring mark on modern Bulgaria. The Thracians used wine as an influential part of their religious rituals and as a means of communing with their deities. You can taste a wide variety of wines including Gamza, Dimyat, Rubin, and Mavrud. As for the cuisine, you should know that Bulgarian gastronomy is diverse and colorful. It has a lot of spices, and the preparation of its plates includes multiple vegetables and fruits. Most Bulgarian meals are simple to prepare, but incredibly delicious. An example of it is the world-famous Bulgarian yogurt, as well as other recipes like Banitsa, Tarator, Shopska salad, and Đuveč. There are many activities that you can do in Bulgaria, especially for its cultural and natural diversity. Still, you must always have your travel documents on hand to enter the country. You must apply for your Bulgaria Health Declaration before landing at the airport. This document is usually very useful in an emergency, especially health. For your convenience, you can apply for this document with iVisa and thus not worry about any tedious and bureaucratic process. Feel relieved that in this way, you can prepare the rest of your trip with pleasure.
An e-Visa is an official document permitting entry into and travel within a certain country. The e-Visa is an alternative to visas issued at the ports of entry or visiting an embassy/consulate to obtain traditional paper visas. e-Visas are linked electronically to the traveler's passport.
Our service starts with information. You can use our up-to-date visa requirements tool to search if you need a travel visa. It's as simple as telling us where you are from and where you are going. Based on this information we will tell you how much the visa costs, the number of entries, the start date and give you an action step such as applying directly on our site!
The best place to find this information is our visa requirement tool. Each country has different entry rules and visa fees. If you are in a rush you can also apply online and the form will give you this information as well.
It depends on the country issuing the visa. For many countries such as Australia ETA and Turkey e-Visa, the process can be done in 15 minutes through our rush service. For other countries such as the India tourist Visa, the process usually takes 24 hours. The exact time can be found on each application form. What we guarantee is that your application with iVisa will be the fastest way to apply anywhere.
The documents must be printed on a sheet of blank A4 white paper. Double-side or reduced printing will not be accepted.
We help you get your travel visa in the simplest and fastest way possible. Through easy-to-use online application forms and world-class 24/7 customer service, we make the whole visa process quick and simple! We also use best practices when it comes to protecting your data and credit card.
iVisa offers two types of Visa: Electronic visas (e-Visas) and traditional paper visas, based on your destination. In addition, we also offer the following services/documents that are required by certain countries: ETA (electronic travel authorization), Tourist Cards, Visa on Arrival pre-registration/approval form, Tourist Invitation Letters, and Embassy Registration service.
  1. Select the country to which you are requesting the visa
  2. Select the type of visa and read the instructions carefully.
  3. Select Apply Now
  4. Fill in the application form
  5. Pay using a Visa Card, Mastercard or other debit card.
  6. Await approval via email, then download and print the e-Visa from your account.
  7. Present your printed e-Visa to the immigration officer at the port of entry.
Please note most countries offer the ability to process a travel visa without a service fee. The main reason we process thousands of travel visas per month is we save you time and frustration. Our service includes an easy to use website and application form. It is much easier to process your application with us especially for mobile users and large groups. We send all of our clients the visa days before travel. This is especially helpful for those passengers who purchase the visa months in advance. We also have a 24-hour customer service with professionals that are based in the United States and speak English. We accept multi-currencies and our website can be translated into over 20 languages. We believe our fee is worth your time and sanity but please note all governments do have their own "free" service.
If you have already applied on our site, please log in to your account and look for your order/application. An account is generated for you automatically after payment is received. Click the link in your confirmation email to set up a password or visit the log in page to set up the password and enter the account. Please note in most cases your visa will be delivered to you via email and can be found in your account after logging in.
This is a rare scenario. However, if your application gets rejected, we will issue you a full refund for the government fee and the processing fee under our 100% approval guarantee. This refund will be given via credit to be used for a future order. If you need further assistance, do not hesitate to contact us. Our customer service specialists will be more than glad to help you.
If we have not processed your visa, we can make changes without a problem. We do check your information for mistakes as well. If you have already processed your visa, If we have submitted your application to the appropriate government agencies, some will allow to make changes, while others do not. Please contact us immediately (preferably through chat) if you notice an error on your application.
Some countries may require proof of yellow fever vaccination if you are arriving from a country with risk of yellow fever. You can see more info here: https://wwwnc.cdc.gov/travel/destinations/list It's the passenger´s own responsibility to verify these regulations before traveling to the chosen country.
In order to download your invoice, please log in to your account and download it directly from there.
You may reprint the e-Visa in your email account. Alternatively, you may retrieve and reprint the e-Visa by using your iVisa account.
Yes. The iVisa system does not retain your credit card information after the transaction is processed.
All visas grant travelers the permission to travel to a country's port of entry. Whether you are granted entry or not will be at the discretion of the Immigration Officer at the entry point.

We know that our applicants can come across unexpected changes in their travel plans that may prevent them from traveling and therefore getting their visa. This is why we understand you may want to request a cancellation of your visa application and a credit for the amount paid. However, we will only approve the refund/credit if it follows our Refund policy guideline:

  • If your application has not been reviewed by our team, nor submitted to the government for approval, then you will receive a credit for the full amount of the iVisa processing fee and government fee(visa cost).
  • If your application has been reviewed by our team but has not yet been submitted to the government for approval, you will receive a credit for the full amount of the government fee (visa cost).
  • If your application has been submitted to the government for approval or a visa is already issued, unfortunately, no credit is available.

Our policy also applies to these circumstances:

  • If we make a mistake on your application, a 100% refund of the iVisa processing fee will be issued and we will process your visa again at no cost.
  • If you purchase rush or super rush processing additional fee and we do not deliver the travel document within the agreed timeframe, you will receive a credit for the iVisa rush or super rush processing fee.
  • If you miss your trip because iVisa does not deliver the travel document within the agreed timeframe, you will receive a full cash refund for the government fee and iVisa processing fee.
    • The exception to the clause above is if the government is the cause of the delay or your arrival date was sooner than our super rush processing time. In such case, you will receive a credit for the iVisa processing fee.

If for any reason, you are not satisfied with our services, please feel free to contact us. Under reasonable circumstances, we will grant a credit of the iVisa processing fee to be used for a future order.

When the visa has to be shipped to you, the processing times do not include this shipping time. It is from when we receive your application to obtaining the approval. Most visas (e-Visas) are sent via email upon approval so shipping times will not apply.
No, we are not affiliated with any government agencies. We are a private company that specializes in processing travel visas for travelers worldwide.
Unfortunately, we are not able to, since the government agencies do not inform us of the reason(s) behind the decisions.
If your visa is not approved, we advise that you contact the nearest embassy/consulate for more information on what your options are.
We accept Visa, Master Card, American Express, and PayPal.
All citizens from these territories applying through our website will have their application processed with the nationality/citizenship specified in their passport. As an example, a traveler from Puerto Rico will have their request processed as USA nationality. This does not apply to the travelers under the BOTC (British Overseas Territories Citizen) category according to the British Overseas Territories Act of 2002.
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