Get Your Russian Tourist Visa Invitation Letter Online Now

If this happens, please contact our customer service team as soon as possible. Our visa experts are available 24/7 and will gladly help you resolve the problem.

Our iVisa experts review all visa applications and accompanying documentation before submission; thus, rejections are rare.

However, if government officials find any errors and reject your application, iVisa will refund your iVisa processing fee, and you will have the option to reapply for your Russian Tourist Invitation Letter.

NB: Government fees will not be refunded.

Travelers passing through Russia on their way to another destination do not require an invitation letter. Russian transit invitation letters do not exist. However, travelers intending to transit through Russia must apply for a Russian transit visa, even if they are just changing planes in Moscow or another international airport in the country.

We understand that unexpected changes in travel plans may happen, and that you may want to request a cancellation of your application and a credit for the amount paid. However, we will only approve the refund/credit if it meets our Refund policy guidelines:

• If our team has not reviewed your application nor submitted it to the government for approval, then you will receive a credit for the total amount of the iVisa processing fee and government fee (visa cost).

• If your application has been reviewed by our team but has yet to be submitted to the government for approval, you will receive a credit for the total amount of the government fee (visa cost).

• If your application has been submitted to the government for approval or a visa is already issued, unfortunately, we cannot issue any refunds or credits.

Our policy also applies to these circumstances:

• If we make a mistake on your application, a 100% refund of the iVisa processing fee will be issued, and we will process your visa again at no cost.

• If you purchase Rush or Super Rush processing and we do not deliver the travel document within the agreed timeframe, you will receive a credit for the iVisa Rush or Super Rush processing fee.

• If you miss your trip because iVisa does not deliver the travel document within the agreed timeframe, you will receive a full cash refund of the government and iVisa processing fees.

NB: There is an exception to the clause above if the government is the cause of the delay or if your arrival date was sooner than our Super Rush processing time. In such a case, you will receive a credit for the iVisa processing fee.

If, for any reason, you are not satisfied with our services, please feel free to contact us.

If this occurs, please contact our customer service team immediately so that we can help you fix the problem. Our experts are available 24/7.

You will receive the documents via email once the application is accepted. In addition, you will receive an email notification if your application has any problems.

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