Common Turkey e-visa error fixes and solutions in 2025

The Turkey e-visa system allows over 100 nationalities to obtain their travel authorization online. However, as more applications move online, more travelers encounter baffling error messages, as is the case with the Turkish e-visa portal.

At iVisa, we pride ourselves on cutting through the bureaucratic red tape and 404 errors to bring you a seamless application process.

Understanding common Turkey e-visa errors

Over 100 nationalities must apply for the Turkey e-Visa, an official document to enter Turkey, available online. However, some encounter an e-Visa payment error. The reasons for the Turkey e-visa error may vary, but typically it boils down to a list of usual suspects:

• Payment gateway issues
• Form submission failures
• Document upload problems
• System timeout errors

💬"Currently stuck in a Turkish airport because I could not get an e-Visa. Every time I try to pay online, it says payment processing error. I have been trying with different cards, payments, and times for over a week, but it simply glitches." – Baffled Reddit User

The good news is that our optimized application process eliminates these issues and catches small mistakes that can lead to big delays.

Payment processing errors and solutions

The most frequently reported issues relate to payment processing. Here are the main causes and solutions:

• Card Authorization Issues:

• Only Mastercard, Visa, or UnionPay cards are accepted

• Cards must have 3D Secure enabled

• International transactions must be activated

• Timing Requirements:

• Complete payment within 24 hours of email verification

• Applications timeout after 24 hours

• A new application is required if the payment window expires

💡Pro Tip: Using a card previously used for international transactions can help avoid payment authorization issues.

Application submission errors

Your application may encounter errors due to:

• Missing or incorrect supporting documents
• Invalid passport validity (must be valid for 6 months)
• Incorrect travel purpose selection
• Incomplete form fields

Key requirements for successful submission:

• Valid passport
• Correct visa or residence permit information (if applicable)
• Accurate personal details
• Complete supporting documentation

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Using iVisa's platform helps prevent these common errors through:

• Guided form completion
• Document verification
• 24/7 customer support
• Expert application review

To ensure a smooth application process, download our mobile app here for instant access to support and status updates.

Technical troubleshooting guide for Turkey e-visa errors

When encountering technical issues with your Turkey e-visa application, our expertise shows that most problems fall into specific categories. At iVisa, we've developed a systematic approach to resolve these challenges:

• Network-related errors:

• Clear browser cache and cookies

• Use Chrome or Firefox for optimal compatibility

• Ensure a stable internet connection

• Disable VPN services during application

• Document upload issues:

• File size under 2MB

• JPG, PNG, or PDF format only

• Clear, readable scans

• No digital alterations

💡Pro Tip: Save your application reference number immediately after starting the process. This helps our support team quickly assist you if any issues arise.

Payment processing solutions

Based on our analysis of common payment errors, here's a comprehensive breakdown of solutions:

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Pro Tip: Keep your card issuer's international payment department number handy when making the payment. This can save crucial time if authorization is needed.

Application correction options

Understanding how to handle application errors is crucial:

• Minor corrections needed:

• Name spelling

• Passport number

• Travel dates

• Contact details

• Major changes requiring new application:

• Wrong nationality selected

• Incorrect visa type

• Wrong travel purpose

• Expired passport details

Table: Application Correction Timeline

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Frequently asked questions

• Can I update my Turkey e-visa after submission?

Once submitted, modifications require a new application. We recommend using our guided application process to ensure accuracy the first time.

• What happens if my payment fails multiple times?

We suggest waiting 30 minutes before attempting another payment or using an alternative card. Our platform automatically saves your application details.

• Is my personal information secure during the application?

Yes, we employ bank-grade encryption and comply with international data protection standards to safeguard your information.

• How quickly can I reapply after a rejection?

You can reapply immediately through iVisa. Our expert review process helps identify and correct potential issues before submission.

Why choose iVisa?

At iVisa, we've been simplifying visa processes for more than 10 years. Our customer service team is ready to assist if you have any questions about Turkey or the Turkey e-visa application. Contact us any time via our customer service agents via chat or WhatsApp.