This guide explains what the ETA is, who needs one, why applications get refused, and what to do next. It also outlines alternative application routes when the official website or app isn’t working.
All information is based on UK government guidelines to ensure accuracy.
What is the UK Electronic Travel Authorization?
The UK ETA is a digital pre-screening requirement designed to strengthen border security and streamline travel for visitors who don’t need a visa for short stays. The UK ETA is not a visa, rather, it grants permission to board a plane to the UK.
UK ETA vs. UK Visa: Key differences
| Document |
UK ETA |
UK Visa |
| For who |
For short-term travel by visa-exempt nationals |
Required for travelers who are not ETA-eligible |
| Application time |
Minutes to complete |
Longer, with more steps and screening |
| Documentation |
Basic passport details and a photo |
Extensive documents (financials, invitations, etc.) |
| Processing speed |
Usually within a day |
Weeks or longer depending on category |
| Cost |
Lower fee than a visa |
Higher fee, varies by visa type |
| Validity |
Linked to your passport electronically |
Issued as a visa sticker or digital approval |
| Purpose |
Tourism, business, transit, short visits |
Tourism, business, family visit, work, study, long stays, or complex travel needs |
Once approved, it’s valid for multiple trips of up to six months at a time for two years or until your passport expires. Applications are completed online and processed by UK authorities before you travel.
Who needs an ETA?
The ETA applies to visa-exempt travelers, including nationals from the U.S., Canada, Australia, Gulf countries, and EU citizens.
All applicants must submit their ETA online before arriving in the UK. If you’re unsure whether you qualify, iVisa provides an easy eligibility checker below and simplified application process.
Why does a UK ETA get refused? Top reasons for rejection
ETA refusals happen for several reasons, most of which are preventable. Common issues include:
-
Incorrect or mismatched personal details
-
Past immigration violations
-
Undisclosed criminal records
-
Incomplete answers or missing information
-
Technical errors leading to inaccurate submission
Although a refusal is stressful, many issues can be resolved by correcting errors or applying for the correct UK visa. Many travelers reapply successfully after correcting mistakes, since ETA refusals do not prevent a new application from being submitted. iVisa’s experts help review your application to prevent repeat mistakes.
What to do if your ETA has been refused?
You cannot withdraw a UK ETA once it has been submitted or processed. If the ETA is rejected, the decision is final and there’s no appeal or reversal. However, travelers are allowed to submit a new ETA application immediately with corrected information.
First, review any official guidance provided in the refusal notice. The UK government doesn’t offer appeals for ETA rejections, but applicants may reapply or apply for a Standard Visitor Visa if eligible.
Next, gather accurate documentation, correct errors, and ensure all information is consistent with your passport and travel history.
Last, reapply with better preparation. Make sure to apply at least a week in advance of your trip.
If you’re uncertain, reapplying with expert support from iVisa significantly reduces the risk of a second refusal, as our team checks for common issues and ensures compliance with UK rules.
How can iVisa help?
If your ETA was recently rejected, or you’re struggling with the government website or app, iVisa provides a streamlined, human-assisted solution. Our experts review your information, identify errors, and guide you through a correct and complete reapplication. We also advise when a visitor visa is a better alternative.
“I was pleasantly surprised at the ease of applying for my ETA to the UK. It is easy to follow and quick without too many questions. The service was prompt, in fact, my approval arrived about 15 minutes after submitting.” - David W., Fiji, recent applicant
With years of experience supporting global travelers, iVisa simplifies the process, avoids technical pitfalls, and increases your chance of fast, successful approval.
FAQs – UK ETA rejection: What to do next?
Who needs to apply for a UK ETA?
The ETA is required for
visa-exempt travelers entering the UK for tourism, business, medical visits, and short stays.
This includes citizens of the U.S., Canada, Australia, and soon EU countries. If you’re unsure whether you need one, iVisa’s eligibility tool and expert team help you confirm requirements and start the application confidently.
How can I prevent delays to my UK ETA application?
You can avoid delays by ensuring your passport details match exactly, uploading a compliant photo, answering all questions consistently, and applying early.
iVisa speeds up the process by reviewing your application for errors, guiding you through required documents, adjusting your photo to make it compliant, and preventing common mistakes that cause processing delays or refusals.
Can I still travel to the UK if my ETA is refused?
You can still travel, but only if you successfully obtain a
UK Standard Visitor Visa. An ETA refusal doesn’t automatically prevent a visa approval.
Travelers should carefully review the refusal notice, correct mistakes, and apply for the appropriate visa. iVisa can assist with reviewing your case and preparing a strong application.
Can I withdraw my UK ETA and start a new application?
You cannot withdraw or edit a UK ETA once it’s submitted, but you can submit a brand-new application if your ETA was rejected. Most travelers reapply with corrected information, though some may need to apply for a Standard Visitor Visa instead. iVisa can help determine the best option for your situation.
Why was my UK ETA rejected?
Rejections often stem from
incorrect personal details, mismatched passport information, undeclared past immigration issues, or criminal records. Technical errors can also lead to inaccurate submissions.
The UK government does not offer appeals, but you may reapply or apply for a visa instead. iVisa helps identify the cause of refusal and guides you through a correct reapplication.
How can I reapply if my UK ETA was rejected?
You can submit a new ETA application with corrected and verified information. Ensure all data matches your passport exactly and address any issues noted in the refusal. If the ETA system doesn't accept your reapplication, applying for a Standard Visitor Visa is the next step.
iVisa supports both options and helps ensure all documents meet UK requirements.
How can iVisa help me reapply if my UK ETA was rejected?
iVisa reviews your refusal reasons, checks your documents for accuracy, fixes common errors, and guides you through a compliant reapplication.
If an ETA is no longer suitable, we help you prepare a strong visitor visa application instead. Our expert support reduces stress, saves time, and increases your chance of approval.
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