The services offered by iVisa are quite misleading. I attempted to use iVisa in order to obtain a visa on very short notice. What I received was preparation of an entry document at an outrageous price. It should also be noted that once I arrived in my destination country, I was able to obtain a visa on arrival. The entry documentation is included with the visa on arrival. Therefore the documents provided by iVisa were useless. It seems that a company that "specializes" in visa documents would have a better understanding of this process. When I expressed my concerns to iVisa, a chat bot pretended to care about the issues I expressed. Save yourself a lot of money and stress. Use government sites for preparing your visas.
It worked but is designed to make you think you are on the official Cambodian visa application site that is almost identical except for the cost.
I paid for a visa for Vietnam, Cambodia and Singapore. I got the visa for Vietnam within 4 weeks. I was told that as per my request, my visa for Cambodia was delayed. I never requested this. Every time a new person sent me a reply about some non-sense that I did not request. My Singapore visa was to be sent to me after I departed for Singapore. When asked about it iVisa said that it was too soon. Then I found our that I did not need a visa for Singapore as an US citizen. IVisa told me that I needed some covid clearance etc paperwork that would be sent on December 26, 2022. I leave on December 25, 2022 !!! Once again you have my arrival date into Singapore wrong. I arrive on the 28th of December !!! AT 1:05 pm. Please make a note of this.
They charged me more than double what I can pay on the Cambodian government website or by doing the paperwork at the border, a robbery
I've paid for 3 day standard process and it has been 10 days of waiting. If i knew this I wouldn't pay 20 euros more for this process because it's not a good service. Directly in the goverment office they didn't have this extra cost.
They didn’t deliver on time. They saying super rush services takes 1 business day but they delivered on 3rd day. I lost my flight and business trip. So pls pls dont trust them and plan. Even request to reimburse the super rush service fee also they didn’t. No else to say to them… better go to better service provider.
I paid for a rushed fee and was told via email I would be receiving a refund for the rush fee. Then I was told a short time later, also via email that my processing was within the time-frame (it was not) and I would not get a refund. The processing took close to 40 hours and not the 24 i paid for.
Do Not use this service, after 17 days i ask them for a refund and then 3 days later they sent me the visa which means i wasted my money as i had already cancel the flight and hotel booking, its a very poor company and unless you want to throw away money
I am very angry with your company. The visa was supposed to be after 2 days and it was after 5. I have contacted you with a request for intervention. all the time I was getting the answer that everything is ok but you have to wait. I had to call the Cambodian embassy myself and only then did I get my visa, so I rate your customer service at 1
I asked to refund a duplicated order within one hour. However, the request was dropped. I only received $20 out of about $65. This is wrong.
The communication was great at first and the online application very straightforward, however we paid for the fastest visa application and we arrived into the country before we even received the visa. I wasted $300 for nothing as we paid for a separate visa on arrival. I would not use this company or even recommend it to anyone. Waste of money and time.
Cambodia visa application....significant delays *************************** Fri 19/07/2019 10:51 You X********************************** Our team typically responds in a few minutes Re our order ********, we leave soon, what happens if you do not provide us with a Visa. You have had this for 21 days which is much longer than the 3 days we were promised? IS Can we have your name please? ****************** IS Is this regarding an existing order? If so, can you provide your order number? Re our order ******, we leave soon, what happens if you do not provide us with a Visa. You have had this for 21 days which is much longer than the 3 days we were promised? IS Can you briefly state the reason for your inquiry today? Read above....carefully IS We will get you to an available support specialist as soon as possible. XNY Hi! How may I help you today? Re our [redacted], we leave soon, what happens if you do not provide us with a Visa. You have had this for 21 days which is much longer than the 3 days we were promised? Are you reading what I'm sending?? XNY Yes. Alright no worries. Let me check this out for you. Kindly give me 2 to 3 minutes and let me pull up your order in our system. OK X*****....still there? XNY The embassy is holding the application due some information to rectify. We try to reach them , but sadly we couldn't. Let me help you, I'll try to contact the embassy tomorrow morning to check the information they need After that, it should be ready. I do understand this take so long, more than expected Thanks, can you contact them today...as in now...maybe just a phone call?? XNY But, let me help you to get your eVisa. Yes, correct. Can I wait to find out the outcome of you contacting them? XNY Sure. Just keep the chat open The Australian Government provides a Visa service which we can use if your company cannot provide the needed Visa. Do you suggest we do this? I'll keep this chat session open. XNY Just give us a day to check what's going on We have been doing just that for 18 days.. XNY I do understand. Don't worry, I'll help you I'll copy in what is happening …. this is an email I sent yesterday..On Thu, Jul 18, 2019 at 12:24 AM wrote: Good Morning, I have been in discussions with my Bank and with the Department of Consumer Protection and with Smart Traveller. I have been advised to inform you that proceedings of a dispute against you will be commenced on Monday July 22nd if I am not in receipt of my 2 Cambodian visas by that date. This will be on the basis of i Visa having charged me for services that have not been provided. These facts will also be placed on Tripadviser for all future travellers to view. With regards, ********************** You can see from above...that I'm well past just waiting another day to see if anything happens!! Are you contacting them....should I keep this session open? XNY Yes. I already talk with them. They are approved. Both The issue was in the system. They couldn't send it or let us to download So when do we receive them please XNY Give me a few minutes to download them Ok......thanks....I'll keep session open XNY Okay Check your email, please Ok...thanks, It's not good enough that your customers need to pressure iVisa to act....your sysem needs significant improvements!! Thanks for your assistance. I have recd them....I'll close session now XNY Don't worry, I'll note this. Enjoy the rest of your day
