I made a mistake in typing my first email address and paid for an incorrect application. When trying to connect to a staff person to correct the mistake, the website would not connect to a staff person or give a support number to call. Rather than take time to search for what I was to do on the web, I just filled out and paid for a second application.
The site was easy and fast. Correspondence by email with additional questions was also prompt. The only reason I gave it 4 stars is that this site is only for travel documents (for health). I thought I was paying to get an expedited visa, but was told I needed to do that at the embassy. Read all of the small print.
The website was very clear and the step by step process was concise and brief. Thank you,
Edited from 1 to 4 today (one week later) because Customer Service reached out to me. Unfortunately it was too late to have my picture redone (my passport appointment had happened) but they apologized and refunded me. I ordered a picture for my french passport. There are very strict regulations that need to be followed, otherwise I would have done it myself. The regulations are listed on ivisa.com so I figured they would do it right. Unfortunately, the picture was not resized to the required standards, which made the service totally useless.
