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Frequently Asked Questions

Sierra Leone might not be on your radar or maybe you heard about diamonds coming from this country and certain issues around that. Still, this is a country that shouldn’t be missed. Like many African countries, Sierra Leone is fighting its way to becoming the next big destination in West Africa. This is your chance to visit before anybody else and discover this special place. Indigenous African people started to inhabit this land over 2,500 years ago but much of its history was marked by colonization, slave-trading, and civil unrest. After getting independent from the United Kingdom on April 27, 1961, Sierra Leone went into civil war for decades due to ethnic and linguistic differences. After finishing a civil war over 15 years ago and being Ebola-free for three years now, we can say Sierra Leone is a thriving nation with a promising future. Sierra Leone wants you to recognize its great variety of attractions that range from beaches, natural reserves, and historical tourism. In iVisa we want you to feel safe, therefore, if you are thinking of visiting Sierra Leone then you need to follow the health guidelines for international visitors which compromises a Health Declaration Form. COVID-19 is pushing governments to have strict rules to allow entry to visitors. For this reason, make sure you get your medical declaration soon. We will display the most important places to visit around Sierra Leone and give you extra advice to get a smooth entry to this country.

Sierra Leone’s coastline has some beautiful beaches that are still very unknown. John Obey Beach and Bureh Beach are special sites to enjoy some pristine waters and great waves for surfers. If you come during the dry season, make your way to Number Two Beach, the preferred beach during this period. Also, enjoy some seafood in nearby restaurants and contribute to the local economy. Lakka beach is another site just 15 miles from Freetown, Sierra Leone’s capital. Although it is close to a big city, it is a great getaway if you are looking for a relaxing experience on a spectacular beach. If you are more into hiking, then visit the Lion Mountains. Mount Bintumani is the highest mountain in Sierra Leone and an important peak in all West Africa. If you want something more casual, go to the Kabala Hills and enjoy the magnificent scenery. If you get the chance to visit during New Year’s day, locals say that touching one of the rocks in this area, will give you luck throughout the year.

Now let’s move to the wildlife sanctuaries which are very important to all African countries. Watch some hippos at Outamba-Kilimi wildlife park or go to Mamunto Mayosso and appreciate the birds. You can camp in these locations and have a unique experience under the stars. Also, get to the Tacugama Chimpanzee Sanctuary which is home for over 80 chimpanzees that were rescued from illegal trafficking. Many of them used to perform in circuses or sold through the black market. The sanctuary gives them a new chance to enjoy the closest to wildlife. Animal lovers must visit this site and we promise an unforgettable experience. Visit the West Area Peninsula where you can visit some Krio architecture. The Krio ethnic group represents 2% of the country’s population and they are descendants of freed slaves. You can visit 19th-century settlements which include ancient Krio houses and churches. This is a site of pride for the local population.

Apart from the mainland, Sierra Leone has nine islands that are yet to be discovered. Many of these sites are pure in vegetation and they seem to have stopped in ancient times. Go to the wildlife sanctuaries in Tiwai or explore a slave fort abandoned a long time ago. You can acquire a guided tour from community members and contribute to the local communities. Visit the Turtle islands which are ruled by fishermen and enjoy swimming in clear waters.

An interesting historical site is the Martello Tower. This place was used as a guard spot for Freetown during the 19th century. This site has served different purposes from artillery for conflicting periods to a water tank that supplied this essential resource during the 1870s. Get an incredible view from the top of the tower and check Freetown from a different perspective.

There is a great combination of religions in Sierra Leone. 60% of people are considered to be Muslims, 30% Christians and 10% believe in ancient traditions. There is plenty of religious tolerance and you don’t see a division between believers. You can even see the popular phrase ‘God Bless Islam’ in most businesses which shows the integration between Islam and Christianity. On the other hand, food is an essential part of Sierra Leone’s lifestyle. Rice is a must in every dish and when visiting the coastline enjoy some fish like snapper or barracuda. Some famous street foods are goat and beef skewers and coconut cakes. Try some of the local drinks like palm wine or the national beer, Star. Fresh coconut water is commonly found on the streets of Freetown and we recommend it if you are craving a non-alcoholic drink. Just in case you want to try some international food, there are plenty of fancy restaurants in Freetown offering international food from neighboring African countries or even have a taste of European dishes.

Sierra Leone is such a dreamy destination in Africa and we are sure you want to visit soon. You must think about the health guidelines in place due to the coronavirus pandemic and follow any announcements from the Health Authority. The Health Declaration Form will allow Sierra Leone government better management of incoming visitors and control the COVID-19 spread. The medical form will probably require personal details, travel history, and current health conditions. Expect to go through a medical screening at any international point of entry so the authorities are sure you don’t have any coronavirus symptoms. You will likely do a 14-day quarantine after arrival, just to keep you and the population safe. There are designated facilities to do the quarantine, so follow government guidelines for your self-isolation. You must keep updated with iVisa about the new changes in health processes to enter Sierra Leone, as these could change at any time. Although we don’t work directly with the Sierra Leone government we are always checking on the new procedures so you have the latest travel process in the iVisa platform. Visit Sierra Leone and enjoy this amazing country, do it by applying to your Health Declaration with iVisa.

An e-Visa is an official document permitting entry into and travel within a certain country. The e-Visa is an alternative to visas issued at the ports of entry or visiting an embassy/consulate to obtain traditional paper visas. e-Visas are linked electronically to the traveler's passport.
Our service starts with information. You can use our up-to-date visa requirements tool to search if you need a travel visa. It's as simple as telling us where you are from and where you are going. Based on this information we will tell you how much the visa costs, the number of entries, the start date and give you an action step such as applying directly on our site!
The best place to find this information is our visa requirement tool. Each country has different entry rules and visa fees. If you are in a rush you can also apply online and the form will give you this information as well.
It depends on the country issuing the visa. For many countries such as Australia ETA and Turkey e-Visa, the process can be done in 15 minutes through our rush service. For other countries such as the India tourist Visa, the process usually takes 24 hours. The exact time can be found on each application form. What we guarantee is that your application with iVisa will be the fastest way to apply anywhere.
The documents must be printed on a sheet of blank A4 white paper. Double-side or reduced printing will not be accepted.
We help you get your travel visa in the simplest and fastest way possible. Through easy-to-use online application forms and world-class 24/7 customer service, we make the whole visa process quick and simple! We also use best practices when it comes to protecting your data and credit card.
iVisa offers two types of Visa: Electronic visas (e-Visas) and traditional paper visas, based on your destination. In addition, we also offer the following services/documents that are required by certain countries: ETA (electronic travel authorization), Tourist Cards, Visa on Arrival pre-registration/approval form, Tourist Invitation Letters, and Embassy Registration service.
  1. Select the country to which you are requesting the visa
  2. Select the type of visa and read the instructions carefully.
  3. Select Apply Now
  4. Fill in the application form
  5. Pay using a Visa Card, Mastercard or other debit card.
  6. Await approval via email, then download and print the e-Visa from your account.
  7. Present your printed e-Visa to the immigration officer at the port of entry.
Please note most countries offer the ability to process a travel visa without a service fee. The main reason we process thousands of travel visas per month is we save you time and frustration. Our service includes an easy to use website and application form. It is much easier to process your application with us especially for mobile users and large groups. We send all of our clients the visa days before travel. This is especially helpful for those passengers who purchase the visa months in advance. We also have a 24-hour customer service with professionals that are based in the United States and speak English. We accept multi-currencies and our website can be translated into over 20 languages. We believe our fee is worth your time and sanity but please note all governments do have their own "free" service.
If you have already applied on our site, please log in to your account and look for your order/application. An account is generated for you automatically after payment is received. Click the link in your confirmation email to set up a password or visit the log in page to set up the password and enter the account. Please note in most cases your visa will be delivered to you via email and can be found in your account after logging in.
This is a rare scenario. However, if your application gets rejected, we will issue you a full refund for the government fee and the processing fee under our 100% approval guarantee. This refund will be given via credit to be used for a future order. If you need further assistance, do not hesitate to contact us. Our customer service specialists will be more than glad to help you.
If we have not processed your visa, we can make changes without a problem. We do check your information for mistakes as well. If you have already processed your visa, If we have submitted your application to the appropriate government agencies, some will allow to make changes, while others do not. Please contact us immediately (preferably through chat) if you notice an error on your application.
Some countries may require proof of yellow fever vaccination if you are arriving from a country with risk of yellow fever. You can see more info here: It's the passenger´s own responsibility to verify these regulations before traveling to the chosen country.
In order to download your invoice, please log in to your account and download it directly from there.
You may reprint the e-Visa in your email account. Alternatively, you may retrieve and reprint the e-Visa by using your iVisa account.
Yes. The iVisa system does not retain your credit card information after the transaction is processed.
All visas grant travelers the permission to travel to a country's port of entry. Whether you are granted entry or not will be at the discretion of the Immigration Officer at the entry point.

We know that our applicants can come across unexpected changes in their travel plans that may prevent them from traveling and therefore getting their visa. This is why we understand you may want to request a cancellation of your visa application and a credit for the amount paid. However, we will only approve the refund/credit if it follows our Refund policy guideline:

  • If your application has not been reviewed by our team, nor submitted to the government for approval, then you will receive a credit for the full amount of the iVisa processing fee and government fee(visa cost).
  • If your application has been reviewed by our team but has not yet been submitted to the government for approval, you will receive a credit for the full amount of the government fee (visa cost).
  • If your application has been submitted to the government for approval or a visa is already issued, unfortunately, no credit is available.

Our policy also applies to these circumstances:

  • If we make a mistake on your application, a 100% refund of the iVisa processing fee will be issued and we will process your visa again at no cost.
  • If you purchase rush or super rush processing additional fee and we do not deliver the travel document within the agreed timeframe, you will receive a credit for the iVisa rush or super rush processing fee.
  • If you miss your trip because iVisa does not deliver the travel document within the agreed timeframe, you will receive a full cash refund for the government fee and iVisa processing fee.
    • The exception to the clause above is if the government is the cause of the delay or your arrival date was sooner than our super rush processing time. In such case, you will receive a credit for the iVisa processing fee.

If for any reason, you are not satisfied with our services, please feel free to contact us. Under reasonable circumstances, we will grant a credit of the iVisa processing fee to be used for a future order.

When the visa has to be shipped to you, the processing times do not include this shipping time. It is from when we receive your application to obtaining the approval. Most visas (e-Visas) are sent via email upon approval so shipping times will not apply.
No, we are not affiliated with any government agencies. We are a private company that specializes in processing travel visas for travelers worldwide.
Unfortunately, we are not able to, since the government agencies do not inform us of the reason(s) behind the decisions.
If your visa is not approved, we advise that you contact the nearest embassy/consulate for more information on what your options are.
We accept Visa, Master Card, American Express, and PayPal.
All citizens from these territories applying through our website will have their application processed with the nationality/citizenship specified in their passport. As an example, a traveler from Puerto Rico will have their request processed as USA nationality. This does not apply to the travelers under the BOTC (British Overseas Territories Citizen) category according to the British Overseas Territories Act of 2002.
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