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Frequently Asked Questions

Syria, officially the Arab Republic of Syria, is a sovereign country in the Middle East. It’s located on the eastern Mediterranean coast and it has thousands of years of history. Despite being a country that has suffered civil war since 2011, it still has several interesting points for tourism, as long as you always take into account some precautions. It’s recognized as an archaeological site of great importance to humanity, in addition to impressive deserts and many vestiges of Christianity and ancient civilizations. Its capital, Damascus, is the second-largest city in Syria after Aleppo. It’s also one of the oldest inhabited cities in the world with more than 4,000 years of history. Damascus is considered an important cultural and religious center in the Mediterranean. In this city, you can find the Umayyad Mosque or the Great Mosque of Damascus. This is the most important mosque in Damascus, and one of the oldest and largest on the planet. It was built by the Umayyad caliph al-Walid I in 705 on the Byzantine cathedral dedicated to John the Baptist since the time of the Roman emperor Constantine I. This mosque is considered the fourth holiest place in Islam, after Masŷid al -Ḥaram, the Masŷid al-Nabawi, and the Masŷid al-Aqsa. You can also visit The Azm Palace, which was originally built in 1750 as a residence for the Ottoman Governor of Damascus As'ad Pasha Al-Azm. This palace has the popular Museum of Popular Arts and Traditions. The Azm Palace has an architecture that represents very well the traditional houses of Damascus. It also has several buildings and two wings: the harem and the Selamlik. If you prefer to go shopping in Damascus, then you can walk through The Souq Al-Hamidiyah. This is the largest souk in Syria. It is about 600 meters long and 15 meters wide and is covered by a 10-meter high metal arch. The souk begins at Al-Thawra Street and ends at the Mosque of the Umayyads. Near this souk, you can find the ancient Roman temple of Jupiter 40 feet tall at its entrance. Another important place that you can visit in Damascus is Khan Asad Pasha, the largest khan in the City. It has an area of ​​2,500 square meters and it is located in the souk Al-Buzuriyah. This building was built and named in honor of Asad Pasha al-Azm, Governor of Damascus, between 1751 and 1752. This building is considered one of the best caravanserais in Damascus, and the most ambitious work of construction in the city. During the Ottoman era, it hosted caravans from Baghdad, Aleppo, Beirut, and other important regions of the Middle East.
Another important mosque in Damascus is the Tekkiye Mosque, near the Barada River. This building has a unique beauty with thousands of colorful tiles and mosaics. It also has a long dining room and an impressive watchtower that stands out easily when the sun goes down. Beyond Damascus, you can also visit other important buildings such as Crac des Chevaliers. This is a castle that was the headquarters of the Order of the Hospital of Saint John of Jerusalem in Syrian territory during the time of the Crusades. It’s one of the best-preserved medieval castles in the world. It was first inhabited in the 11th century by a settlement of Kurdish troops. As a result, it was known as Hisn al-Akrad, which means the Castle of the Kurds. You can also plan a visit to the Aleppo citadel. The Aleppo Citadel is a medieval palace located in northern Syria and is considered one of the largest and oldest castles in the world. The use of the hill of the citadel dates back to the middle of the third millennium BC. Over time, it was occupied by other civilizations such as the Greeks, Romans, Byzantines, and Mamluks. Much of the construction, as it stands today, is based on the Ayyubid period. The "Aga Khan Foundation for Culture" took a lot of work and effort to preserve this place in the 2000s in collaboration with the Aleppo Archaeological Society. This castle is acknowledged as a historical monument. You can also visit Palmyra since this city has the remains of the Temple of Bel. This temple was an ancient ruined stone construction dedicated to the Semitic god Bel. It was built in 32 AD and many people consider it as the center of religious life in Palmira. These ruins were considered by Aideen Cremin to be the best preserved in Palmyra. Sadly, this place has suffered a lot of damage due to terrorism attacks, but it still has some interesting points to know. Syria also has some important natural places to visit, such as Mount Hermon. This place is a set of mountains located in the southern part of the Antilíbano range. These summits serve as the border between Israel, Lebanon, and Syria. If you go with a secure group to visit the place, you’ll be able to see the imposing mountain that’s about 2814 meters above sea level. Keep in mind that in this place Lebanon is separated from the security zone controlled by the United Nations. The northwest slope of the mountain belongs to Lebanon, the eastern one to Syria, and the southwest and southern slopes are under Israel's control as a result of its victory during the Six-Day War in 1967. As you can see, Syria has a lot to offer, both in its capital and in its nearby areas. Besides, the warmth of its people is pleasant and they always welcome you to get to know their culture. It’s true that it has its risks and that you have to be very careful when you visit it, but that’s why we recommend you consider some security rules. First of all, always have your passport handy and never explore areas far from where you accommodate without an authorized and adequate group. Remember that your safety comes first, so the idea is to organize your trip with suitable companies and organizations. Many areas in Syria conflict, and therefore, you cannot visit them because they are extremely dangerous. Avoid at all costs entering these regions. As a last security measure, don’t forget to always have your documents up to date and prepare them adequately to be able to travel to this country. You may need a visa and a Health Declaration before entering. The Health Declaration is essential to preserve your health and safety. Therefore, we recommend obtaining it with iVisa’s service, as it won’t take much time or effort.
An e-Visa is an official document permitting entry into and travel within a certain country. The e-Visa is an alternative to visas issued at the ports of entry or visiting an embassy/consulate to obtain traditional paper visas. e-Visas are linked electronically to the traveler's passport.
Our service starts with information. You can use our up-to-date visa requirements tool to search if you need a travel visa. It's as simple as telling us where you are from and where you are going. Based on this information we will tell you how much the visa costs, the number of entries, the start date and give you an action step such as applying directly on our site!
The best place to find this information is our visa requirement tool. Each country has different entry rules and visa fees. If you are in a rush you can also apply online and the form will give you this information as well.
It depends on the country issuing the visa. For many countries such as Australia ETA and Turkey e-Visa, the process can be done in 15 minutes through our rush service. For other countries such as the India tourist Visa, the process usually takes 24 hours. The exact time can be found on each application form. What we guarantee is that your application with iVisa will be the fastest way to apply anywhere.
The documents must be printed on a sheet of blank A4 white paper. Double-side or reduced printing will not be accepted.
We help you get your travel visa in the simplest and fastest way possible. Through easy-to-use online application forms and world-class 24/7 customer service, we make the whole visa process quick and simple! We also use best practices when it comes to protecting your data and credit card.
iVisa offers two types of Visa: Electronic visas (e-Visas) and traditional paper visas, based on your destination. In addition, we also offer the following services/documents that are required by certain countries: ETA (electronic travel authorization), Tourist Cards, Visa on Arrival pre-registration/approval form, Tourist Invitation Letters, and Embassy Registration service.
  1. Select the country to which you are requesting the visa
  2. Select the type of visa and read the instructions carefully.
  3. Select Apply Now
  4. Fill in the application form
  5. Pay using a Visa Card, Mastercard or other debit card.
  6. Await approval via email, then download and print the e-Visa from your account.
  7. Present your printed e-Visa to the immigration officer at the port of entry.
Please note most countries offer the ability to process a travel visa without a service fee. The main reason we process thousands of travel visas per month is we save you time and frustration. Our service includes an easy to use website and application form. It is much easier to process your application with us especially for mobile users and large groups. We send all of our clients the visa days before travel. This is especially helpful for those passengers who purchase the visa months in advance. We also have a 24-hour customer service with professionals that are based in the United States and speak English. We accept multi-currencies and our website can be translated into over 20 languages. We believe our fee is worth your time and sanity but please note all governments do have their own "free" service.
If you have already applied on our site, please log in to your account and look for your order/application. An account is generated for you automatically after payment is received. Click the link in your confirmation email to set up a password or visit the log in page to set up the password and enter the account. Please note in most cases your visa will be delivered to you via email and can be found in your account after logging in.
This is a rare scenario. However, if your application gets rejected, we will issue you a full refund for the government fee and the processing fee under our 100% approval guarantee. This refund will be given via credit to be used for a future order. If you need further assistance, do not hesitate to contact us. Our customer service specialists will be more than glad to help you.
If we have not processed your visa, we can make changes without a problem. We do check your information for mistakes as well. If you have already processed your visa, If we have submitted your application to the appropriate government agencies, some will allow to make changes, while others do not. Please contact us immediately (preferably through chat) if you notice an error on your application.
Some countries may require proof of yellow fever vaccination if you are arriving from a country with risk of yellow fever. You can see more info here: https://wwwnc.cdc.gov/travel/destinations/list It's the passenger´s own responsibility to verify these regulations before traveling to the chosen country.
In order to download your invoice, please log in to your account and download it directly from there.
You may reprint the e-Visa in your email account. Alternatively, you may retrieve and reprint the e-Visa by using your iVisa account.
Yes. The iVisa system does not retain your credit card information after the transaction is processed.
All visas grant travelers the permission to travel to a country's port of entry. Whether you are granted entry or not will be at the discretion of the Immigration Officer at the entry point.

We know that our applicants can come across unexpected changes in their travel plans that may prevent them from traveling and therefore getting their visa. This is why we understand you may want to request a cancellation of your visa application and a credit for the amount paid. However, we will only approve the refund/credit if it follows our Refund policy guideline:

  • If your application has not been reviewed by our team, nor submitted to the government for approval, then you will receive a credit for the full amount of the iVisa processing fee and government fee(visa cost).
  • If your application has been reviewed by our team but has not yet been submitted to the government for approval, you will receive a credit for the full amount of the government fee (visa cost).
  • If your application has been submitted to the government for approval or a visa is already issued, unfortunately, no credit is available.

Our policy also applies to these circumstances:

  • If we make a mistake on your application, a 100% refund of the iVisa processing fee will be issued and we will process your visa again at no cost.
  • If you purchase rush or super rush processing additional fee and we do not deliver the travel document within the agreed timeframe, you will receive a credit for the iVisa rush or super rush processing fee.
  • If you miss your trip because iVisa does not deliver the travel document within the agreed timeframe, you will receive a full cash refund for the government fee and iVisa processing fee.
    • The exception to the clause above is if the government is the cause of the delay or your arrival date was sooner than our super rush processing time. In such case, you will receive a credit for the iVisa processing fee.

If for any reason, you are not satisfied with our services, please feel free to contact us. Under reasonable circumstances, we will grant a credit of the iVisa processing fee to be used for a future order.

When the visa has to be shipped to you, the processing times do not include this shipping time. It is from when we receive your application to obtaining the approval. Most visas (e-Visas) are sent via email upon approval so shipping times will not apply.
No, we are not affiliated with any government agencies. We are a private company that specializes in processing travel visas for travelers worldwide.
Unfortunately, we are not able to, since the government agencies do not inform us of the reason(s) behind the decisions.
If your visa is not approved, we advise that you contact the nearest embassy/consulate for more information on what your options are.
We accept Visa, Master Card, American Express, and PayPal.
All citizens from these territories applying through our website will have their application processed with the nationality/citizenship specified in their passport. As an example, a traveler from Puerto Rico will have their request processed as USA nationality. This does not apply to the travelers under the BOTC (British Overseas Territories Citizen) category according to the British Overseas Territories Act of 2002.
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