I had a few questions and tried to get in contact with them by whatsapp, e-mail and webpage. No answer for over 24h (still waiting). Terribly service...
Maybe I'm just very naive, but representations on iVisa's website made me think I was actually going to be completing my visa application on their site. That is not the case. I also made it very clear that I wanted applying for a tourism visa to China. I found out after paying iVisa money for a health certificate, that a tourism visa to China is still not even being offered by the Chinese government. I'll take responsibility for not doing my homework with the embassy. However, I would have to say there is a bit of a shell game of deception on this site in my opinion.
I really appreciate the effort. However, it was unclear why I was asked for hotel itinerary, flight and hotel, and passport, and PCR test, and a Chinese Visa, when none of this was needed for a Health Declaration. The responses were fast, yet, very general and did not guide the process step-by-step as indicated the iVisa team could do. In the end, I have a Health Declaration which does not seem to be needed for Hong Kong or China at this time. I hope you can assure future requests are addressed with the most updated information about Visa and Health requirements. I realize the regulations are changing quickly - I believe this is the need, to keep up-to-the-minute on actual requirements of the day. Thank you! I look forward to working with you in the future. Sincerely, Bryan
The customer support responded my email very quickly, but was not doing the right thing. The photo I received (both digital and printed) does not meet the consular's requirements. I added the guidelines to adjust the photo and ask them to reprocess it. However, the support did not read the message, but send me the same photo instead, assuming that I did not receive the photo.
I thought the photos were cut, but not. Also, my face was not in the middle of the photo even though I chose the manual review service. Pretty disappointed.
Took over a month from initial contact until I received my China visa.
We’re a family and only four out of five got approved so this is no way done as if I don’t get approved we have to cancel the whole trip
In my case I was applying for a Chinese visa, I paid extra for the super fast processing, and even though you state that it takes 7 to 10 days, your people seem to be content with the 10 days. I needed my visa much quicker, I even had to call the consulate and ask if my visa was ready, which it was and I had to put pressure on your team to go pick it up and send it to me. This is not good service, it is an OK service. In my opinion, you don't seem motivated to exceed your customers' expectations.
We thought iVisa would be simple and easy to use for our visa process. It turned out to be much more complicated. When iVisa initially filled out our visa forms, there were multiple, blatant mistakes. After pushing to get on the phone with a supervisor, we were able to get these mistakes fixed through them. In the end, we did receive our visa in a timely manner, and we are appreciative of that. We would use a different visa service next time.
