We applied for a visa to NZ and paid for the super fast service. We were advised that we would receive the evisa in 2 hours.We did not get the visa in 2 hours and not in time to catch our flight and had to spend an extra night in LA. We were told that the NZ government had pulled our application for special review and the visa was not issued until the next day after application. When the visa arrived it had a typo - adding an extra number- in one of the passport numbers and was nearly rejected by Delta airlines because the visa did not match the passport. The airline called NZ and got permission to accept the visa. I believe the reason our visa application was pulled for special review is because there was a typo in of the passport numbers. One of the steps in the process was for your staff to review the evisa application. If the typo was in the application your staff should have caught ti - or if the typo was in the visa that issued your staff review should still have caught it. In any case we wasted the $499.00 we spent for super fast service from Ivisa and spend another $200.00 for a night in a hotel near LAX. I cannot recommend your service to anyone else.
How do I cancel my visa. You do not have an Email address that receives mail, hence not able to get questions answered.
Promised to have our visa ready by a certain time. It didn't happen especially when I paid extra to have the visa rushed through. Waste of money. Wouldn't touch them ever again
I want a full refund as I asked for in my email of yesterday. You misrepresented yourself as an official NZ visa offer. you didn't get the visa in time and I had to go through the NZ site which produced the visa in 5 minutes. this service is a scam and I want a full refund.
I used the wrong app for what I wanted, and did not realise until I had paid the fee.
I paid for "Super Rush" and it took at least 12 hours to get my visa approved, not the 2 that was promised. I would like to be refunded the RUSH fee as the service was not delivered!! This "Super Rush" fee is a scam!
Unfortunately, having visited NZ many times in the past we were not aware that the visa requirements had changed and we needed to apply online for one. In order to fly that day we used the App which worked reasonable well. The only complaint was the high cost that is totally out of all proportion to the process and a total rip off by the NZ authorities. Well done guys.
I took a picture of my visa it was processed incorrectly I missed my flight had to spend $300 for a new visa per your incompetence and now paid $3000. Because of your error
I didn’t need a visa for NZ. I wasted £139+ totally unnecessarily.
My trip had to be cancelled because I did not receive my visa in time. The company had been dodging me about refunding their fees.
😒 Conversations were very pleasant, but NEVER solved the problem. I was continually given “standard line information“ The stress and anxiety were not a great way to start a trip. Secondly I never had a hyperlink connecting me to the correct app. I enrolled into a visa program that charged double for an expedited case. I spent 36 hours of planning for a layover in LAX. ADDED COST, FLIGHT, and STRESS! No one was willing to respond or take authoritative action on a weekend. Every time I checked online, I repeatedly was told wait “24hours before” Please refund the IVisa.
To be honest. I was charged $197.98 for 2 people. My friend was charged only $33.00
Your company is a scam. You charge me more money in service fees than it costs for the 2 visas we applied for. I tried to contact you to cancel the order but the visas were already approved within 19 minutes. We could have completed this process on our own without your $123 in service fees.
You rip off people who forget (my case) or don’t know that they can easily use the government site to apply for a travel document for five times less money. Besides you claim that an ETA will be approved within 24 hours. My friend who used the government site at the same time received her ETA within 10 minutes. My ETA was approved after 36 hours. I had to call NZ immigration office to explain the situation. And I paid five times more money to you. I’m in shock. Will tell everyone about my experience.
This is not the best app to use for travel to New Zealand. I was charged an exorbitant amount. Make sure you always download the correct app and don’t end up with the charges I did.
Why does someone who is transiting through NZ have to pay an entry visa when they are getting a connecting flight and are there for 2 hours? Why is the visa not approved within a few minutes especially given that situation??? We had no idea we needed this visa fromthe airline. There was no one to call to expidite the matter on the spot- and a live chat person who said thank you for your patience- your application is under review- we missed our flight and had to reschedule because it took so long. Now we ar not flying through NZ and do not need the visa. We need a refund
Process was too slow. Seems like a money grab as they can review it quickly as long as you throw money at it.
they virtually no customer service. Also you can go straight to the cpuntry website and get doduments faster and 1/3 of the cost
Cost more than triple NZ Govt. site. My fault I guess, should have researched more.
The site is misleading and does not clearly display the fees for this service. The fees are double the amount of the government site.
Please refund the ivisa charge. I should have only had to pay $40 for the ETA.
I had paid extra for a 6 hr response time for the VIsa and it took 48 hours. IVisa said it was the NZ gov't that delayed but they should say that in the website. I thought it was guaranteed to have it in 6 hrs...
It took over 3 days before we received 1 of our NZeTA. Just less than 24 hours before our flight to Auckland. During the 3 days wait, nobody from iVisa is able to help us. All they did was check the status of the application and wait. We felt iVisa didn’t care if we miss our flight and ruin our very long vacation. I was not able to sleep well in those over 3 days of waiting. We needed to call the NZ immigration and asked them to expedite our application since our flight is in less than 24 hours.
I applied for myself and my wife,for the ETA for NZ at a cost which was very expensive, $78 each and it took 3 days to process, compared to when our son applied for his ETA yesterday, it was processed immediately after submitting his form at a total cost of $52 through the NZ ETA app
My wife and daughter went through the official NZ visitor visa ETA process. I paid $50 extra to use your service. My wife and daughter had their visas processed on Thursday in less than 6 hours. I had paid an extra $50 to ensure that my visa would be processed within 24 hours yet my visa was not issued till Saturday - at 48 hours and many times longer than it took for my wife and daughter who paid $50 let's. I feel that you did not fulfill your promise to process my visa within 24 hours and I feel as if I wasted the extra money I paid to use your service. I feel you should refund the extra $50 I paid to use your service.
My Visa account was billed twice for a New Zealand transaction, which we see was already paid by our carrier. If there was an option for 0 stars, that would suit my experience. Lucinda olson
Your company put me through hell! I sent photo after photo after photo. Your guidelines on what you want for photos were worthless! You would not even take professional passport photos we paid to have taken. You caused me hours and hours of computer work, and several sleepless nights worrying about it. Half the time your communications sounded like they came from robots, when you were not specific about what was wrong with my photos. I ended up having to take 40 or 50 photos before we got 2 that you liked. Don't blame it on govt. regulations. If you had been specific with me at the beginning you could have saved me tremendous time. Most of your agents just sent me the canned requirements in your instructions, which made me think you had a robot generating email. P.S. There's no way I'm sending you a photo to put on this review. HAH!
This is a rip off, visa still not approved 6 weeks later
customer service advertised as 24/7 does not exist, can never access chat, the link sends to email contact. Set numerous emails and requesting to pay for annual membership but told by two people who finally replied that account was closed and could not be reopened, which didn't answer the question I had asked. I gave up and just paid for two more visas extremely bad service.
Received note application approved for Australia and New Zealand. New Zealand came with form letter acknowledging approval. Australia did not. When printed pdf documents they looked like a boarding pass and said sample. Others I spoke with said they received a 2 page verification form fro Australia. We did not get that. Could not send you an email so this is my review.
Diabolical that i a returned service veteran and have to pay to come back to my country. Disgusting
Our visas were delivered late after paying a super rush fee. Why offer a service if you’re unable to provide it? Would be willing to update as long as I am refunded for services not rendered.
There is nothing to tell me the information is good and Visa is actually coming or correct. I am going to have to go in another direction to be sure I have the visa . Very frustrating to say the least and costly.
Terrible communication. Total lack of organization on explaining details to obtain a proper photo! It kept getting more frustrating, I finally said I'd attempt to get one professionally done; then, ..after I sent an email asking how to attempt attaching a photo once I get one, I receive an email Congratulating me on completing the process?.. which I've yet to submit a photo for???🤯??
Could not use the photo as file size was too small. This was the whole reason I was trying to find a way of doing this online so quite disappointed
I was supposed to get my visa in 30 min and it took 6 hours even though I applied for a super rush processing. While waiting I applied for it on New Zealand’s government website and got t faster. A complete waste of money.
Your 30 minute visas took more than a hour and as a result I was denied access to my flight and had to cancel my New Zealand cruise.
I was in a rush to get NEw Zealand visas because of the new change to visa requirement for USA passports that was made after I bought my ticket. Advertised it would be done in 30 minutes and payed extra. My wife wasn’t done and when she applied directly through the NZ website it was done in 10 minutes at 3rd of the cost.
