My biggest problem with your service is that I had no idea I needed it until I tried to check in right before our flight. This not only cost us way more than we should have spent if we knew in advance that we needed the service, but it also made us miss our flight, have to rebook a day later and pay for a hotel room for the night we missed. I’ll be complaining to United about that - they should have made us aware. On top of that, I was deluged with emails from you guys after I was forced to pay way too much money to you for our New Zealand trip. Didn’t really make me feel very good.
Too many issues scanning my passport! Not easy getting back to that page on the app
Had a very hard time with the site. Difficult to download the picture and hard to go back to try and look for previous screens.
I payed the visa to be received in 24h and I received after 2 weeks. Not really a good service
