With rge fees we expected better customer services but the officers are just requesting random documents without explaining and reassuring us. Fortunately I got my visa.
I thought iVisa would facilitate my application for KAZA visas for a trip to Zambia. It was not clear to me that this would not deliver the actual visas, but just submit standard health declaration forms to the Zambian Government, which in fact I could have done myself online without paying for help from iVisa. The misunderstanding is mine but I think iVisa, whose website is cheerful but pushy, needs to be much clearer about what it can actually offer for a particular visa application.
Communication with iVisa was OK but the whole process was difficult, a difficult site to navigate, maybe because it was because of Zambia, but I would have spent at least 20 hours getting this visa. Not again,
The process wasn't clear and I paid for expedited process but ended up taking more than a week with the cost of two-days processing.
There was some delay and need to repeat information but good in the end
I applied for a super rush visa.....but it took 4 days for the personals to issue a letter
You need to improve on customer queries and reviewed the current staff's efficiency who are working in the customer care. I will suggest that females who are working in customer care - chat should be appraised on their response efficiency. It was a horrible experience there to chat with your customer care representative. Overall i am happy with your service but there is a scope for improvement as indicated.
Document upload only shows first page to ivisa. Payment before communicating necessary docs caused annoying problems.
