Very bad follow up service or interaction with customer 100% dependent on chatbot with incorrect canned responses. Impossible to get correct information. Caused unnecessary worries to me. I will be VERY RELUCTANT to use your services again or recommend you to my friends Reduce total dependence on Chat bot and increase human interaction . I will be prepared to pay more for better service
I thought the document ivisa was going to provide was a proof of vaccine or a validation of the vaccine I have taken here in the US. Instead they filed out a document you can get on Google, which I did earlier in the day before receiving the document ivisa provided. Which isn't even a document, it's a questionnaire about your flight plans, health, etc. Don't waste your money!!
SCAMMM, paid 20$ and they don’t accept when you get to the airport. Please I need to be reimbursed !!!!!!
I asked for a 2x2 resized picture for a Brazilian passport but I never got what I requested. I had to email back and forward several times.
This company charge you for fee on top of visa fee but can’t complete visa service and you are still charged for two fees.
Always Delayed I have applied for two visas and promptly received an email for both applications that had the title "Delayed Order". Their first excuse was that they had been experiencing heavy traffic and due to technical issues they were taking longer than normal to process applications. Their second excuse was that it appeared that the government channels have been experiencing heavy traffic and are taking longer than normal to process applications. These seem conveniently similar to each other. I wonder how many more canned "heavy traffic" delay excuses they have. I'll never know because I won't use them again. Next time I will use ItsEasy.
On my second trip to Brazil, they told me the picture I gave them was "not natural." This was the same picture I had just been given a visa with. I sent them a selfie. "Too blurry." Another selfie. "Still too blurry." I looked at it; I could count the pores on my nose. I dunno, maybe this person needs eyeglasses?
Web page system sucks can’t go back to correct anything Wh3n called-on phone they said 3very5hing wa# good 5hen I get e mail wi5h mor3 corrections. they suck
It took 3 weeks to get all visas and didn't get the last one until the day we left. Staff wasn't rude but everyday I dealt with a different person and I had to explain the situation every time.
This was a very frustrating experience. I was asked to resend multiple documents, some three times. Despite following the instructions, my pictures and documents were repeatedly not accepted. And, the price advertised, almost doubled after you fill in all the paperwork. It's was ten times easier to get my passport, then get this Visa to Brazil. Then when I was finally approved, I couldn't print the document from home because the barcode came out completely black. Had to pay another $30.00 to get my Visa's mailed. That brought the total to almost $400. I wouldn't recommend iVisa to anyone. Horrible experience.
I paid for the ivisa on February 28th and I wanted expedited shipping which is 2 days and like 11hrs I believe, basically 3 business days. I was flying out to Brazil on March 5th at 9:55pm. I had a connection flight from Dallas to jfk and jfk to Brazil. I never got it on the 5th which is the 3rd business day. I ended up getting the ivisa on the 6th. I had to go to the Brazilian consulate in New York to get my visa before my flight at 9:55pm. I had to go through so much trouble so I wouldn’t miss my flight. I will never recommend ivisa to anyone.
Told me I would 100% not have my visa on time so bought a new ticket. Finally got my visa on time.
No need to use these people. They have no idea what they’re doing. You’re better off going directly to the Brazil consulate and following their process. These guys cost me three weeks extra and almost didn’t get my kids visa in time
I have cancelled this visa and they are still sending me emails. Perhaps if you could speak to someone via telephone, problems could be resolved. This is a terrible company. Dr. Ellen Owens
Extremely slow process, slow answers and NO VISA. Very disappointed with this company. Look around there are much better companies that can look after your visa in a more professional way.
Too many transaction and too many prices. Photo,Counsular etc. I could have gotten to Brazilian Consulate which would have been faster. Thanks Mrs. Gautschi
We have waited almost a month for our Visas. We were told by e:mail we had been approved and they were being sent in a separate e:mail although we had paid extra to have them mailed to us, however, we have never received them by mail or e:mail. I have inquired several times with no response. Where are our Visas?????????? I would like to change my rating to a 3 on Trustpilot. We just received our Visas in our e:mail with a letter apologizing for the delay.
still waiting for the visa, my husband used another site had the visa within 2 days, the delay is now going on for weeks, have had all sorts of excuses, this is now urgent,.
I made a request last Monday , paid for a rush for flight for wenseday and could not make my trip. I am very disappointed
We had to get on the phone with the consulate general to get our visas. You guys were not responding to us whatsoever. We also found out we overpaid by around 150$ cad. We will be reporting this on tripadvisor, travel blogs and other websites. The embassies are very upset by services like Ivisa
It was very dificult to fill up the form. First thing you did it was to charge the fee. There is no way to contact you. No phone number. I have not received the visa yet. I already lost my plane ticket. I regreat using this service.
I took several pictures first time...I called and was told everything ok.....well I was contacted 3 more times for other pictures...finally I think it was accepted...no news yet
I just receive an answer really!!!! i can believe this company just now is giving me an answer, I can believe why you can say this before I lost all my money for my flights and hotel, even when I ask and ask to cancel the application, I had the worst experience with this company,
