The system worked well the third time. It seems I got into a new interface which led me through the process with no freezes.
I am not good on the computer. The person I spoke with was very helpful on the phone but I had to find someone to help me fill out the form on the computer .
Explain exactly which document you wanted a picture from when renewing your Brazil Visa
The application for the visa was very easy to submit. The problem is with the ibot chat and getting the right help/answers. Puts you into that typical loop with no answer. Finally able to contact a real person(s) to help correct a submitted application. The first person told me that I would need to resubmit an application and pay the fees again. Got disconnected and called back and connected to a different person who was very helpful and able to immediately correct my application.
Very frustrating in meeting the photo requirements and passport photo. Even after following the proper examples.
The photo became a whole issue. The app did not make it easy to get a correct photo.
I am pleased that I selected iVisa to work with. The only problem area is the feed back on item that needed to be corrected, is lacking directions. I shouldn’t have to “input information without detailed feedback”
Overall your software was easy to use. However, some key details were not disclosed at the time of purchase - such as not processing the visa application until Jan 2 (which is about 2 months from now and 2 weeks before I travel).
This process was a new experience for me and the ivisa application worked very well with every step.
I paid for a 3 day rush service and I didn't receive it until 4 days after.
They would not accept the "official passport" pictures that we had to purchase specifically for the I visa (an extra cost). I had to fill out duplicate piece of paper (not notarized) stating that our daughter could leave the country with one parent after already submitting one that was notarized. Seemed like a very unorganized system.
There was a delay at the embassy and it was never explained as to why. Better costumer service there would be appreciated!
The uploading of the documents was easy but the breakdown came with the poor communication of different team members responding to your application. There should be an assigned person and consistency, i responded with all information required but was asked to send the same thing 3x, when was told it was received, by different representatives. I called to verify information and 1 hour later the information was asked to be resent or was denied.
I have received zero updates on my very urgent Visa request. I would expect atleast some kind of notification, especially since I have clearly said that I'd have to cancel the trip if I did not get a Visa in time.
Hard to communicate with regarding questions and issues. Online chat takes forever, people are knowledgeable once connected but would be nice to speak with someone live who was competent.
It is nice to have a simple option for people who live far away from visa emission government offices. The process went fairly smooth with a few snags. It doesn't get 5 starts because: - they could be more clear with the requirements for the passport scan. My process was delayed a whole day because I didn't realize they wanted a high definition, color scan of the passport. - the 3-day rush fee doesn't guarantee you will get a visa in 3 days. They depend on how fast government approves the VISA. I would use this service again. it saved time.
Expected a turnaround of 5 or 6 days, took 3 and a half weeks. Visa received the day before travel, was prepared to leave without it! There were many emails requesting further information over the weeks, when all could have been provided easily in one hit if they had have just sent me a list, rather than requesting one document at a time. A processing delay from the governments side didn’t help matters. On a good note though, the communication from representatives was excellent, very polite and and very prompt. They reassured me that I would get my visa in time, which I did - just!
Received someone else's visa as well as my own. Thankfully I was able to send it to the right person but it concerns me that a document with private information got sent to the wrong email in the first place.
We gave it three stars because their Chat never got back to us for over an hour and a half of waiting!! When we called during their regular hours the next day, the two agents with whom we spoke were fantastic!!!!
It was just to many changes and to much going on with the process of it. It started to get stressful.
pictures and passport had to be done numerous times need bettr way of getting info to you
The evisa you sent looked centered on the computer screen but would print out skewed cutting off a part of the scanner code box in the right upper corner. Your Chat Line people were unable to fix this so that I could get a full copy on paper. This is the first time this has happened with any attachment emailed to me. Attachments before and AFTER your evisa attachment have all printed out correctly . There is a setting on your side of the sent attachment that make this happen.
You are required to make a payment before the application is submitted. I believe it should be the last step of the process. Also, it was a hassle to get the pixels of the picture accurate for submission.
Sending the photo and passport page was hard since it was rejected multiple times.
At the end everything was fine but the beginning, I had difficulty getting a response from you and the young woman who called had a lovely accent but was very difficult to understand on the phone. I am glad it turned out ok, alll's well that ends well.
We were required to change and resend our pictures several times. Even the pictures that were in our U.S. passports were rejected. This was time consuming and frustrating. Other than that, ivisa did a good job.
My photo was turned down over and over. Even the passport photos were rejected. I understand that Brazil is difficult on this subject but, we were "in the dark" as to the progress or if my photo had been accepted. Otherwise, everything was fine.
Took several attempts to get accepted photos and scans of passports. Other wise very good.
At first the website was very easy to fill out (and to replace information that was incorrect). My problem with the company was 1) they failed to tell me that the best way to take passport photos and send PHOTOGRAPHED documents was with a smartphone. We paid for passport photos and scanned these photos and the information pages of our passports, only to get the reply a week later that what we sent was not good enough. I was 2 weeks into the process when the agent on the 'chat' line suggested I used my smartphone instead. Then almost everything was OK. I got one more request for 'more information' - I HATE THAT PHRASE, it tells you NOTHING! - and this time I phoned the company. 2) The agents don't communicate with one another, at least that is what I was told, so I had to back way up (not quite to the beginning) to get the necessary documents to the company. To be fair, the instructions said you COULD use your smartphone, but in no way indicated that that was the preferred method of transmission. Everyone was really nice, but it wasn't until the 3rd agent that I was finally told the all the information FOR SURE was correct. If I hadn't been in a time crunch because the process of getting the information to the company too so long, it might not have been an issue.
There could have been more information about photo requirements available prior to the application process.
The instructions were very confusing andI received contradictory emails within several hours of each other. I was never sure of the status of the vida until I received final confirmation. On the other hand service was prompt and the price was very reasonable compared to other services.
I downloaded all the required documents but kept getting emails from iVisa saying that I was still missing my sons birth certificate. I sent repeated live chat messages, but never got a response from you. Then I was informed that the Brazilian government was having problems and the visa could be delayed further. I had no idea what was going on. Thankfully, I recieved my sons visa last night.
Could not upload passport or photo on website so had to email them.
Quality but a long time. The process took about a month. Usually, Visa's is supposed to take between 10 days and 2 weeks.
They need to explain the passport photo's clearer. I was caused to spend far more money then was required.
I met difficulties, as I wrote, I am not very good with the computers things! It was not evident to understand "more informations" or lack of informations..., when the expire date of my passport was wrong. I didn't know, that I have to go back to the registration to find finally the mistake. If somebody told me that, I would do it, instead to send me always the automatic answer! I just became frustrated. Luckily, somebody came home and helped me! If no, it would be no change... and still waiting the visa!!!
This issue is I paid the rush fee and now its too late...I may not even use the visa.
There was confusion on the quality of the scanned photo and the communications to me from the company was very frustrating with multiple service people communicating at the same time with different information as to how to rectify the issue. I tried to chat and got no response. I tried to call but was never able to connect with a person. I am pleased that somehow this was successfully processed!!!
Not enough feedback. I never knew if you got stuff I sent. Not very sure I was sending to right address. It did get better later in the process. Maybe if you stated in the beginning that you would send a simple response when something is received such as “got it.”
The photo. I could have saved a lot of frustration if someone would have told me early one to take a photo with my phone to upload. Thanks.
I had to follow-up after 9 days to see that my application gets reviewed. Since I paid for the 10 day processing time fee I was a bit baffled as to why my application was not reviewed for completeness beforehand. It turned out that I had to redo a few photo's which were reviewed by the agency and sent to the government the same day, a week afterwards I had one of my E-VISA's completed. This was a total of 15 days, not 10 days. Additionally my son's VISA was not completed and I had to follow up again to find out that the government required additional info, this was after waiting an additional 9 days, total wait time was 18 days for his VISA to complete. Not the experience I had expected, I was the one who had to contact them rather than they sending info to me via email.
This may be an unfair review. It took me several days of consulting on the chat line and with the embassy before I was able to fully complete the visa application. It turned out that it was designed to work with a google chrome browser and my device used Edge. Once I switched to chrome, it went smoothly.
I found it difficult uploading the 2 images. Other than that, a great experience
After following your instructions, I came to the conclusion you have not read them yourselves. Using my cell phone only resulted in sending eight messages requested. The last photo, I used my tablet and was approved instantly. I come to the conclusion, you need to read and attempt to follow themYOURSELVES.!
I WISH I COULD HAVE SPOKEN TO A STAFF MEMBER - SOME OF THE INSTRUCTIONS WERE CONFUSING TO ME , AS WERE SOME E-MAILS. I AM NOT A YOUNG TECH! ALSO, I SUSPECT I WAS RECEIVING E-MAILS FROM SOME OTHER VISA COMPANY WITH A SIMILAR NAME, WHICH ADDED TO MY PROBLEM. AT ANY RATE, EVENTUALLY I DID RECEIVE THE VISA THROUGH E-MAIL, AND FOR THIS I THANK YOU.
It was a little annoying to have to resend my documents and picture several times. I finally called and talked to a person and this got the job done and I received my visa
I had difficulty getting my selfie photo and my passport photo page to be acceptable for processing..... frustrating and took alot of time and effort.
This process was not easy for me. I am not too good at computers, but eventually I got through it. The hardest part was downloading the photos and passports pictures. We had to go get passport pictures made so we could use them for the visa. Just glad we got the visa.
It all started out okay. My wife's visa came within 6 days. Mine has not come and it seems impossible to contact you. I tried to use "Contact Us" section. Wrote a note, but there is not send button. What good is that. I called your phone number and got a message only and told to use the " Contact Us" procedure. It now around 10 days and I have no visa and no way to get an answer.
There were too many back and forth of what is needed. Seems like each email wanted something different. I finally decided to redo the entire form and that's when it was accepted.
