Very confusing and tedious to apply. Cost quoted was way more than what was charged
Poor input system drop down boxes eg no drop down box for land exits
When taking photo of passport it took lots of attempts which was frustrating that could be better
i cant understand why a land crossing is an issue when you dont have a drop down menu
Ay the ofiginn, it was a mistake, the presentation of the Immigration dpt has changed: name, process, annexes etc...and your website name is so close to the official one, then the costs required should have convinced me to run away. 104 euros insread of 51!!! But I was trapped. Your insistance in getting all docts , by WhatsApp also , out of the official line ...But all in all , you were efficient and fast as promised. I Just hope that the ETA form you sent me is the official one, for that high price. Thanks anyway, not sure I will use your services next time.
In my humble opinion there are too many information points that have to filled in.
The application is very difficult to upload picture and scanned documents. It is a very expensive system for which cheaper alternatives exist, so in the future I will go for the alternative solution.
The time spent to attach supporting files is exessive. Pictures are not easily accepted and each must be sent at least twice.
Originally rejected exactly same photo as in my passport. After much anguish and query with Ivisa it was later accepted.
On the chat line it says they will respond within 4 hours. That is totally unacceptable. No one wants to wait up to 4 hours.
Way too many attachments and need to redo photos. Instructions not clear.
Your stuff should be able to give advice on how to get the receipt from the tour people. Also, it’s not easy to talk To talk to the machine and do the chat, it was very hard to get some of your stuff to come on the phone. There was no phone number to reach them.
About the app, i really appreciate the service it is way too good for us. Thanks once more
Last trip I visited Kenya my visa arrived in two days without any hitches. This time there was a lot of back and forth after submitting every document required for the application.
I was able to successfully obtain three visas for two different itineraries. One for a single friend (for East Africa) was easier, and the response was thankfully very quick once all the information was gathered and submitted. The second was for two travelers, and was much more complicated. The i-visa team was very patient to respond to my chat questions, but I found the response times were often many many minutes to the point that I abandoned work on several occasions to pick up on the same chat the next day, or even several days later as I had to get more and more documentation. My advice is follow the instructions very carefully. Try to have everything needed before you even start. This includes very clear passport images, and individual photos without eyewear, also good documents (reservations) for where you will stay as well as host's passport image if staying in a home.
I have used ivisa several times before and it was always easy and quick but not this time. Something has changed - maybe the Covid affect. I had to resubmit documents at least 4 times. Even documents that ivisa used on my previous visa just 1 month ago were rejected as 'not sufficient'. Crazy . They always had a different person handling my account and the requested information I sent was not always communicated to the new person. The email they sent to upload the submittals did not work and I had to send them directly by email and this also caused confusion. It took a long time compared to before. A frustrating experience. I will probably not use ivsia again. I think the evisa.go.ke Kenyan web site has been sufficiently upgraded and is 1/2 the cost. Goodby Ivisa. Thanks for your help in the past.
I did not get my ivisa on time I was worried. But I was able to come to Kenya and get my visa here at the airport. Thanks for asking and following the issue up.
Quick turnaround but customer service is automated. Responses to chat were automated and e-mail requests for additional information repetitive with little clarity as to what needs to be done to resolve problems. Called Customer Service # and waited on hold for 15 minutes before hanging up
Invoice for E- VISA payment was received ; repeated mails to you for E- VISA for my husband Surajit Dutta is NOT yet received till date 1st Aug. -- More than 20 days have past. I have to fly out soon . Pl expedite E - VISA of Surajit Dutta -- my husband
this is a very complicated way to get a visa. the information had to be checked, rechecked then checked again. what was worse is there was no information as to whether emails had been received or not.in the end i forced the operative to check everything while i waited online. next time i think i will spend a day in london and go to whatever consulate... far easier
Good website, and speedy response. Unfortunately, two entries were incorrect on my visa
Information in the visa is not exactly as entered in the system. Reasons for trip was changed from “Tourism” to “Settlement/Family”, and Kenya contact information was guessed by the team, rather than making this field mandatory. I did not enter information on where we were staying, yet someone on the processing end just selected a hotel that they thought sounded good. This was explained to me on online chat and advised that this is usual. I am keeping my fingers crossed that it does not cause issue.
