The back and forth was ridiculous, I downloaded documents 2-3 times, I do not know if iVisa is the issue or what but the process was torture although your team tried and tried but was very messy
Took a long time to respond to messages & lost track of how many times I had to send clearer photos which took ages to process. Good job I gave myself pleanty of time to get visa. However all is well now & able to visit Oman.
I applied for a visa to leave by a certain date, and even though I did receive my visa ahead of time I kept getting emails from ivisa saying that it is still in process. Two hours before my flight I log into my account and I see a document just sitting there and it was my visa! I ran to the airport and I made it but then a week later I get an email from iVisa saying that my visa was completed. Basically they got it done on time but wouldn't believe a single email I receive from them. Also I paid for the visa to be sped up after it was too late for them to do anything about it. I ended up getting a refund but I am shocked the system allows you to do that.
If they say 24 hours, they don't mean it. Just be aware. I did get the visa via email, literally minutes before I walked into the immigration desk at the airport. Which I would have had to pay for the visa at the boarder, twice.
Asking for the payment before revealing the Visa requirements is not ethical
I applied for an online visa for Oman, which I needed within a certain timeframe. I paid the fee to get the visa within 2 days (approx. 30 EUR service fee on top of the visa fee) and the result was that I got my visa after my trip had already ended (Sunday vs Thursday when I actually needed it). Customer service interaction was very poor: online chat feature (supposedly the fastest way to reach them) was not working, I was not able to reach anyone on any of the customer phone lines and my emails were answered by 4 different representatives, all thanking me for my understanding and telling me they have no way of expediting the process because it is stuck with the authorities. In the end I had to get the visa on arrival (which in theory is not given anymore in Oman, so it was a bit uncertain if I can enter the country or not) and paid a separate fee for that, so of course I asked for a refund on what I paid to iVisa. They replied that they will forward the concern to their finance dept (really, normally this is a no-brainer refund for any respectable company!) and they will get back to me. One week later, still no reply! Overall bad experience, would not recommend under any circumstances!
Visa process was not started until after the 72 hour window was up and visa was supplied late. Visa process was requested 7 days before actually needed, but only arrived 2 days before flight.
