the system kept saying the application was incomplete but then I got an email saying it was submitted succesfully also the photo of the passport was uploaded succesfully but then the application was refused becasue it was not as per requirements - without being more spefic ... otherwise fine - after a lot of effort I got my express visa in a few hours
Support number one but the person's in charge of the documents review they need streamlining. Repeatedly asking for the same documents eventhough one has already submitted. Proper handover is required to avoid waste of time and money.
Very average service. I had to submit documents numerous times and my wife visa was delayed despite the fact that iVisa had all my documentation to support her application. Service staff responded quickly though.
The process was very slow, our emails were negleckted for a few days.
Booked 2 days visa service and received after 5 Email was sent to me asking for extra documents and I once sent they claimed they did not receive it.. But at the end visa was done and they have a responsive online support
The experience would have been perfect had it not been for the fact that it was not possible to upload the necessary PDF documents in the mobile site. It kept giving a non helpful error. When I switched to my laptop, it worked.
Process to long on your website We need to give evidence for airplane ticket but I'm arriving by car ! Same about accommodation... I'm inviting in the villa of my friend. You dont need this 2 requests to approve the VISA. Better to take it out from your site.
Had to give documents few times and to explain to different people that my marriage certificate was done in dubai so in arabic language. But they wanted it in english (which i didn't have although Oman is an arabic speaking country! It took more than a week to receive the visa...
A precision service and responses to the delays with the application were answered diligently by your staff. However, you over-promise on the turn around times and this can cause stress to a traveller, not least of which because visas for these sorts of countries are nowadays very expensive so people expect exemplary service.
Ordered two visas well within the 72 hours administration time. Ended up with only one visa, had to travel to the Oman boarder and pay again for my wife’s visa at the crossing. Hardly any communication or clarification of why or what was happening. It made the whole experience more stressful and was unnecessary. I would like to add and stress that, Ivisa did refund me the administration fee for my wife’s visa after me notifying them that we had to pay in person, for this I do appreciate what they did. I have also been in contact with them personally and have been very impressed with the actions taken following this unfortunate mistake and the company refunded me the entire fee for my troubles, which I did not expect or ask for, but am very appreciative of.
TIME ISSUE VS FEES PAID I PAID FOR THE SUPER RUSH FEES WHICH IS ALMOST 400 AED EXTRA AND YET THE APPLICATION ITSELF TOOK 24HRS JUST TO BE APPLIED TO GOVERNMENT HOWEVER IN OMANI GOVERNMENT IT TOOK THEM ALMOST 1 HOUR SO THE LATENESS WAS ALL FROM IVISA SIDE IT TOOK 24 HRS TO REVIEW MY DOCUMENTS AND THIS WAS NOT ACCEPTABLE AS IM PAYING EXTRA TO GET SUPER SERVICES
I had applied for super rush processing paying the hefty additional fee. I also submitted additional docs/info immediately when asked for. However in the end, I could get the visa only after more than 48 hours. Further, the website claims 7x24 help desk support for queries. But no one answers to calls most of the time. Disappointed. Won't recommend to others.
