There was no proper communication And got my son's visa wrong twice
I paid for a visa in 8 hours. I received a dozen emails, a mix of Italian and English language, very confusing, asking for the same item many times. After 14 hours I had no visa, so I had to use another provider and pay again. I ask for full refund.
Unfortunately, you did not fulfill your contractual obligations. According to the contract and the amount of money paid, you should have issued my visa within 24 hours, neither the visa was issued nor the amount I paid back!
Customer service is very poor. People at the customer service either have very poor knowledge of English or lazy and not technically well trained.
Instructions are poor, links don't work because they are downloaded as PDF files, response from customer service inadequate. A five minute task is taking days.
Very poor service, I have to keep chasing for updates and nothing officially has been communicated to me. I paid for the rush service for a tourist visa to KSA and for days I haven’t been provided any clear information and or status. You can’t even speak to someone live over the phone! Totally ridiculous
