It was user friendly and frequently giving me the update on the readiness and the status of the visa application
Speedy process from start to finish. Great customer support especially for us as older people trying to navigate the online process. I would be confident if i need to use this service again
Impressed I was sceptical at first after hearing about scams online for visas. It was expensive and I tried to do this myself to save cost. It was the cheapest that I found although it's 100$ I am paying 100£ instead as well as the service. If the government website was working correctly I would have done it myself and saved money. I was updated and informed all the way. I was told 6 days but I received it in a fews days after many alterations. I would recommend if you are having problems trying to organise your visa/s. Thank you
Easy to use, fast dilivery and good customer service. The system are maybe little bit on the sensetive side when it comes to the light and backgrounds when you take the pictures needed.
Efficency! But how can I be sure that the paper (visa-pdf) ist not a fake?
Within the short interval the job was still done, more grease to your elbows. Very impressive.
It went very painless, there were some documents that had to be sent and they were sent and if they were not good then you had to send them again so that was good, I can highly recommend they are damn good
It was easy to fill althought we were back and forth with some information they needed and the only other thing it takes to long to come back.
The app is easy to use. There was an $87 fee for expediting that I didn’t have an option to waive. I applied a week out from trip so not sure other companies would charge that.
I have used iVisa before. However, this time around the initial reviewer of my application did not seem to read my itinerary and sent back asking for details as to why I was departing by land.. which I was not..see below "Return ticket Cover letter and include your travel by bus A cover letter is required to explain your reason(s) for departing by land."
The page is well organized and all needed information available. But it is difficult to upload the required documents. You need to be flexible more to accept other method to share this documents.
Very quick issuance of visa after complete application. The application itself should be well prepared due to some suprising uploads necessary (passport, extra photo, yellow fever ...).
Quick responses was great! Quick turnaround in receiving our Visas. Thank You!
I found it difficult to do, I am probably the wrong age to understand techno stuff, but the card to pay the bank blocked it as they thought it was Scammers or hackers. Hopefully I have now completed it right. To wait 8 days isn’t good, last time it took 30 minutes. But you was patient with me thank you
Fast delivery of the visa (it’s the rush one by the way) but I give them 4stars not 5 due to the complicated and long regeneration process
Thanks, iVisa helped me to get my visa in a very short time. The reactions and clear orders what to do next were very helpful. Yet, travelling as a backpacker gets less attractive. We have to answer questions for which we don't really know the answers yet. Our thrill is the adventure and the unexpected. However, great job!
Experience is nice, but what I don’t like is not having the ability to communicate with someone via the telephone. Using the Watts app was OK but I was asked the same question several times over three days when in fact, a simple conversation could’ve move things forward quicker. I love the service, but to cut much confusion to have the option to speak to. Someone will be absolutely outstanding.
The process was quite easy to understand and to apply for the visa The only problem was the download of the pictures and documents The downloads looked always perfect on my screen But i had to resend them a couple of times
Very fast and easy. The one setback was that a precise travel itinerary for every single day of my 90-day travel visa was necessary, which was a bit of hassle if you don't plan that far ahead.
I visa is prompt to answer emails. I applied for 3 visas for my Sons and myself. I have got 2. Currently my sons are in Kampala. Still waiting for myself. Could you please follow up today for my visa as I have changed my ticket to fly tomorrow. Should I do not get it today I will loose my ticket and that will be the bad experience ever had in my entire travelling life. John Kapend Tshiyamb Your client.
Your team responded to my needs quickly, now im waiting on the results
After having problems to get the application ready the service was fast
The turnaround time was less than 24 hours for the "Rush visa" so that was very very good! What is not clear is what materials are required AT THE BEGINNING when applying for a visa. The system takes the payment and then afterwards makes clear which forms and certificates are required for the visa. This can be a trap if a person does not have those documents.
I would've gave them a 5 but I decided to give them 4 and let me explain. Customer service is basically around the clock ⏰️ and are super responsive! I emailed them many times because I was applying for me and mom (my first time applying for visa through them). If your documents or uploads don't meet the standards they send them back with explanation of why and what to do next (I love that they even have videos to explain/tutorials). They literally hold your hand and walk you through which I really really appreciated! Why a 4 star? Not sure if it's just them or it's because of cobid or because it's online, they ask foe way too many things and are picky (thank goodness they don't just reject your application but give you an opportunity to correct what needs to be corrected without having to restart the process 🙏😊). They rejected my mom's travel itinerary because it didn't clearly state what she would be doing each day although she was going to visit family. They said my yellow fever did not meet quality standards so had to re-scan it. They wouldn't allow my mom apply with just one way ticket; you must have a two way ticket which I find strange even as a Canadian citizen and after giving explanation. THEY ARE RIDICULOUSLY EXPENSIVE. FOR SUPER RUSH (2 DAYS), WE PAID $299.79 Overall, if you are pressed for time and don't want to travel all the way to the embassy, I would recommend! My visa got approved less than 20 hours after I submitted my application ❤️💃
There were several items that I was requested to change and there were multiple people responding to the issues regarding a revised picture, place of residence and an airline ticket and it became quite confusing but after a day of communicating with multiple people my application was able to get processed and was approved and back to me in less than 24 hours. Each personal i dealt with was pleasant and did there best to get the issues resolved for me.
Expensive option to going to the govt website, but it was pretty quick. I hate having to format photos to fit in the application box though and had to recruit help. Concerned that it did not ask for a copy of passport as does the govt site. Crossing my fingers that it works correctly.
I appreciate your website. I never like to fill out forms, but you made it much easier for me and I appreciate it. Your help, direction and clarity were a huge help.
Great Service! I will definitely use them again in the future. :)
The application was easy and straight forward to fill in. It was good to receive the error notifications but they came at different times and the processing fees are high.
I was happy to pay a bit extra to get my visa for Uganda, the main reason being that you have a chat option. I had so many glitches happen but your people helped me get them sorted out. The Uganda country visa website did not have that option. Also I appreciate that you will get people registered with the embassy of the country they are traveling to.
Great work team. I got my e-visa within 24 hours. Excellent work. Thank you!
I wish I would have had more updates when my visa was in processing and got delayed. I still feel that I should have gotten at least a partial refund for the extended delays.
Your customer care is one of the Best i have come across with, one other things is, i think it will be more preferable to list the countries visa requirements on the website so that customers will read and get the requirements ready before applying.
Good information and feedback i will use it again in other ocasion Br Kenneth Stenberg
Everything was ok! iVisa adviced me and my wife, that our fotos were not really good and we must send new one. So we hope now, that the Visas for Uganda will be made out soon.
Your promptness to concerns raised, your kind words and assistance even online is simply great
Good service. Delay in replying to emails with a 2/3 days delay in getting a reply but delivered the visa before the travel date
I appreciate very much the assistance along the process. I would like to know the complete list of countries that can grant E-Visa through your service. Thank you to all of you. You are doing a great job.
I would give five stars except for the fact that the system was down for a full day on a Friday and there were technical difficulties with one of the agents during an online chat while I was getting assistance. Very stressful because it was six days until my travel dates. However, the agents were were very courteous and helpful. And the iVisa website was pretty easy to use (the official Ugandan visa website is terrible and difficult to use ). One suggestion: In the instructions it would be good to clarify that you need an extremely detailed itinerary for submission. For anyone traveling for more than a couple weeks the level of detail required for the visa is nearly impossible.
I would have given all stars but I can not know from what date to what date is my Visa valid?As I can not easily tell from "the scan".Much as it says 45 days but from what date to what date and when is it valid?
The site was easy to use, the only issue is for someone who does not have email on their phone when they have to take photos and upload or someone who doesn't have the equipment to scan and upload. Took a few days to figure all of that out. Thank you for the iVisa.
Service was excellent, but the $30.00 fee was more than half the cost of the visa.
I can recommend someone to use i visa the communication is great and you can avoid going up and down. They real communicate.
I gave it 4 stars because of the constant feedback which was good
Internetpage was clear which steps you should take to start the proscess. Very quick and easy handling for you visa. Within 3 days I got my Visa
It took more time than what I paid for That is my only complaint, as for the rest, thanks a lot!!!
Easy forms to fill out. I paid extra for a three day delivery. It took four. Would have been nice to receive a refund in the rush fee.
Was very user friendly and enjoyed the online chat trying to locate my Visa which was 1 day late.... but after contacting iVisa online they were quick to assist me.
Some agents seemed were not reading messages , to understand what changes were required. Kept suggesting to re-apply when we were requesting a modification. However someone read correctly, and assisted very well. The portal is user friendly
Service was professional, and I was kept up to date on developments. Even when it was taking longer than they said it would. Thank you for excellent service.
