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United States visa reviews

4.5out of 5 · 3,901 reviews
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  • I had to keep searching to see what was happening as the tech I have varies in age and compatibility the first attempt failed miserably. As my info was available to this company a telephone call or email direct to me rather than remotely controlled bot would have been more than acceptable,, Oldies you need your A game !!!
    Ellen AdamsAugust 29, 2026
  • I just find on Google this site and no other thoughts decide to fill and everything done so easily and quick’Well done!
    Odjerel TavintaiNovember 13, 2025
  • Nothing went wrong as such, It's just that having familiarised myself with the various ways of securing travel authorisation, the supplementary price for fast track seems very high indeed. There is in any event, even with a normal speed application, evidently a fast track once the request is handed over to the US government. Thanks for asking.
    Toby AykroydMarch 26, 2025
  • £146.83 super rush fee. Took over 5 hours to confirm. It cost me a holiday and nearly £5.000
    Richard friends of town Field primary schoolMarch 24, 2025
  • Other than signing me up to the US State Department, which cost $12, I cannot see how this service has helped me. What other forms or assistance has been provided that will expedite the process through customs in Japan?
    Leslie KernerMarch 3, 2025
  • We found it difficult to fill out the questions that was asked in relation to hotel/host. We are only crossing into the American board to view the Niagara Falls and then we are touring Canada with Scenic and entering Alaska for a 7 day cruise. We also found it strange that these questions were asked after we made the payment hence we may have not proceeded with the application as we did not have the information you requested
    Stephen GFebruary 28, 2025
  • Hi Nilesh Virvadia myOrder No #674997 Long time no one Reply my Question answer Properly Really I am tired to email so many time Every time new person reply I not yet understand what’s going on Please chq my status Thx
    Neel fancyApril 10, 2023
  • Was good until the very end when I was unable to proceed with payment. After attempting several times, I had to select the Rush Option to proceed to payment when I only needed Standard, so none too happy about that.
    Terence DawsonJune 16, 2022
  • I was unable to print the photo at Walgreens. The photos sent were attached and did not come in the correct format. This defeated the purpose of my purchase and I ended up having to purchase a different service. I was told by a customer service rep I could pay more to have the photos mailed but that’s not the service I initially paid for.The process of capture and selection was very simple.
    Lajessica RichardsonJune 15, 2022
  • I ordered four passport photos. Two were good but two were unusable because of black marks in the eyes.
    Alexandra WagnerJune 15, 2022
  • I've been waiting for my passport for a long time. Got it sent away and it just hasn't shown up. I'm giving them the benefit of the doubt because they might be busy but its been almost a month. Hope this helps.
    RyanMay 27, 2022
  • Photo processing was too washed out and I had to have The pharmacy photo fill start from scratch. Asked for refund but no response. Update: They refunded the fee so that’s a bump up from 1 to 2.
    JonMay 15, 2022
  • Although the service and app was very convenient and without fault in the printing and pick up process, when we took the photograph to the passport office they said it was unacceptable for a number of reasons and had to be retaken.
    Sarah HastingsMay 15, 2022
  • I already sent my photo to my visa application and I needed the same photo to bring at the interview. My photo was pre-approved. iVisa, changed my photo and the background without having the option to not have processing included. What a waste of money and unclear practices.
    CelineMay 4, 2022
  • Customer service was fast and friendly. Unfortunately I still have not received my photos yet!!
    AlexandraMarch 26, 2022
  • it might have been my problem, but it was impossible to input the birthdate without clicking the toggle 100 times to get back to 1942.
    robin GarthwaiteMarch 23, 2022
  • I thought that I would be getting passport side photos in the mail. But I got them in a pdf file and printed them out. They came out way to large for what I need.
    John MyersMarch 19, 2022
  • THEY DIDNT SEND THE PHOTOS PRINT READY. WHEN UPLOADED THEY ARE 4 INCHES EACH NOT 2X2
    FreshMarch 18, 2022
  • My photos would not print out in the correct size. I sent about 20 photos before they deemed one good enough. Save the hassle and just get your passport photos at Walgreens!
    Rebecca FeuerbornMarch 2, 2022
  • My photo did not arrive at the pick up CVS. Had to print another photo myself.
    Abigail DanielsFebruary 22, 2022
  • It would have been great if I knew I still had to pay for the photos when I got there after my card was already charged.
    DPFlemingFebruary 16, 2022
  • Took too long for the price. Not as efficient as I would like.
    GeraldJanuary 29, 2022
  • WEll i asked for us passport pictures and when i picked them up they were not the correct size so i wasted my money
    Monica WestfallJanuary 12, 2022
  • I am not near a walmart,walgreens,Walmart,, center, and had to print at home. It took several failed attempts and 4 different people to finally get the photos printed in the right size.
    Cody CroghanDecember 27, 2021
  • I was excited to try the photo service since it’s so convenient. They sent me the wrong photos and now my passport will be delayed.
    Stephanie B.December 13, 2021
  • I’ve not gotten my order and I cannot find info on how to contact anyone on the website. Frustrating to be sure. I’m hoping it’s a glitch but as I can’t see anything other than ‘completed’ no way to know.
    Annika KamberelisDecember 2, 2021
  • They sent our photos for passport not centered and badly shopped. It is more expensive than other photo websites.
    no need to nameNovember 16, 2021
  • Total fail for not having one shred of information regarding the place where the order pickup should be. That should always be a given.
    Karl Merton FerronOctober 26, 2021
  • I had the photo developed at CVS for pickup and it was horrible quality. I had to get it retaken somewhere else.
    KarenOctober 7, 2021
  • I was never sent the picture that I paid for. I had difficulty creating an account. It turned out that I did not need the picture, but I was disappointed.
    Julie FineOctober 6, 2021
  • Irish Dept of Foreign Affairs didn't accept the edited photo due to I believe photo having been taken too close to the camera. I'll edit this review if customer service refunds my money for the digital one I couldn't use (I know it's tricky with each country being slightly different) but I have yet to receive a reply to my inquiry. Probably what might have avoided this review was if they had quickly submitted the image to the online IDFA site, saw that it wasn't acceptable and asked me for a resubmission before charging me. It turned out that I was able to take an acceptable one by myself for free.
    Samantha MahonyAugust 25, 2021
  • I selected Green Card photo option, so photos should be 2x2 inches. Photos I received were 2.5x2.5.
    Matsvei KareishaAugust 2, 2021
  • The convenience of an online service was hopeful however, after using the app for guidance in taking the picture I was told to take another not using the app which left me confused where to place myself in the shot. Then when I received the approved shot it was digitally altered in a way that didn’t seem to match the picture I sent. I ended up going to CVS to reshoot. Oh well 😌 Thanks anyway
    F NelsonJuly 21, 2021
  • I still have no idea when the photo is available for pickup. Customers assume pharmacy pick up is faster than mail delivery (assuming CVS prints it).
    Mike DMarch 10, 2021
  • Didn’t receive in 4 hours a promised. Not able to print locally.
    MeFebruary 15, 2021
  • A 4 hour service took 10 hours. Chay from the call center was very helpful
    David Gilad HoreshJanuary 10, 2020
  • I did not receive the official ESTA confirmation letter once I had paid. And this meant that I had to buy insurance and apply for another visa through Esta official site.
    FANG HENG LIMJanuary 9, 2020
  • The website was trash. Spent more than two hours trying to get it to load and process. Took my money but didn’t complete the form. Had to use the operator online assistance. Still kept timing out and not working. Tried accessing from multiple devices and connections. Then got an email 24 hours later to say they were experiencing higher volumes than usual and my visa would be delayed !
    BIANKA ROGGENSACKNovember 27, 2019
  • After 24 hours still have not received the visa. Besides, cannot find any area for asking progress/question from the online site,
    Ling Gigi NamNovember 26, 2019
  • Think it’s wrong that have to give an address before you apply for yr visa most people would t book until they got there visa surely. So implementing that is wrong and I got charged 29 US dollars when a friend only got charged 15 US dollars , don’t think they no what there doing to be honest
    Matthew Dominic PriceMay 25, 2019
  • Still hasn’t gone trough after 6 additional Questions were asked at 6 different days... Seems to be taking a very long time before A result can be had.. Otherwise kind and polite answers
    Hendrika Christine GortzMay 22, 2019
  • Ivisa was not successful in getting my ESTA processed because they were too slow. I got it processed myself with the application being approved prior to Ivisa’s advice of a processing delay. Nevertheless they subsequently falsely claimed the credit for getting this approval presumably in the hope that they can still claim their fee.
    Jayne Ann HaleApril 7, 2019
  • It was delayed despite paying a premium.to have it within 3 hrs.....veru disappointing. I also only received email confirmation 24 hrs after I had already landed in USA. I tracked the order myself and realised I was approved long before I received any email confirming it from your service.
    DisappointedDecember 17, 2018
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