Is was good, just trying to get the accommodation details is a challenge.
It was clear and simple to follow instructions and gave a good timeframe of expectations.
It needs to be shorter and all information entered before proceeding to payment
Basically simple, but it would be helpful to have more than 3 days if connection troubles occur or questions come up.
It was a straightforward application, easy and quick. I did it on the plane as my travel started 2 days before arrival.
Application for the visa was at short notice in transit but I found it ready at Immigration which was a very big relief for me.
Over all it has been a Good experience and would certainly come back again next time. Keep up the great service quality
The process was easy to follow and enough information was shared with me, which kept me informed
It was easy and quick to apply. The only problem I had was that the instructions to apply at least 3 days before arrival was inconvenient and unnecessary because the Visa would only be issued a day before departure (even in an overnight flight).
This is first time travel to Malaysia and very good support I received.
I navigated the site and found it easy, the area I was confused was the cost , I ended up paying $ 90+ , yet other areas said no charge, does this mean I get my money back?
The website was easy to navigate. Had a bit of trouble writing down my address while in Malaysia but hopefully it's worked.
Easy to do but I still wasn't sure if it was needed. Conflicting other information.
I did not choose to use it. I had to use it to enter Kuala Lumpur this time, on my 4th trip there.
The first thing of a shock is the steep charge in obtaining the digital arrival card, compared to the fee several years ago. Hence the no refund rule if a mistake is done, and the likelihood of paying that amount again if we reapply. Oddly enough when the cards were sent to my wife and I, we found the company has entered the City wrongly. But contacting you guy have that error sorted out very promptly. That's very pleasing getting that fixed and the new cards were promptly dispatched to us.
good is on line feedback from that you will arrange Mdac by given date,and you arranged
After some initial apprehension (service person stating "we will watch your application carefully") I received excellent help & guidance on completing the application.
Very easy system to use but the cost of the MDAC was excessive.
Easy to use, but some functions might be difficult for people to use, who have no digital experience. Should be more straight forward.
requested my iVisa earlier than normal due to bank holidays and was a bit nervous not getting it on time. I made a note in my calendar to follow up but before I needed to follow up we had already received our digital arrival cards. Very happy with the fast and friendly and helpful service we received. Definitely highly recommend it.
It was a form that was simple to fill in and questions to answer were clear. So 3asy yo put in dob, or country, rather than the 4ndless scrolling one usually has to do.
If we get past immigration with no issues, you get a 5. My only problem is that I thought the site was an official Malaysian site, not a service business.
Everything is fine, but there is 1 problem. We are from germany and enjoy a Tour through SEA. Our current destination is Indonesia. So your Website identificated my payment as IDR and it is not possible to change the currency in Euro, which is the reason, that i have to pay an extra fee on my account for the currency change
Application is online which makes it convenient and quick. Response took much longer than the 4 hours processing time published online..... Thank you iVisa for explaining reason behind the delay and the symbolic gesture. Plus point.. got the Visa before arrival at destination.
1. The application format is straight forward and simple. 2. Malaysian Immigration responded and approved my application within an hour. 3. On arrival in Malaysia entry process was smooth and quick.
Only complaint was that could not edit input after inputting it. My NAM was initially not spelled correctly
I liked how everything was straightforward especially with anything regarding the documents that were uploaded. There were also templates that provided an understanding of how to draft my cover letter. Thank you very much.
It was generally easy to navigate and complete. However assessing the final file was less easy. Not sure if this happened to application via smartphone. Luckily the accompanying email contain the relevant information plus the PNR. This may not be an issue if applied via computer.
Thewhole process was quick but need to put more staff because people are queing and will make traffic jam
It is important to know at what stage the Visa process is.
Due to the short period to get a MDAC it is essential to time it right. IVISA makes this happen Thank you for your excellent service
I have so far like processing. but my experience is am not getting too much clearity
I'd prefer it if there were exact time on when the visa-application decision was expected, perhaps to the near quarter day relative to GMT: midnight to 6 am ....., 6 am-12 noon....., 12 noon - 6 pm....; and 6 pm to 12 midnight. Thanks
Mostly easy to navigate and input information. The one issue was finding Kuala Lumpur city - it seems like over 100 cities listed in drop down menu before KL and not really in order that made sense.
Process was easy, but after application it took a long time to get the VISA. No automatic message about the situation
Good easy to understand and the communication are clear so for me is fantastic; i'm just waiting to have the evisa. Thanks
It was easy to apply online and I was kept up to date with the application process. This has been a great experience for me.
It is convenient, but was difficult in putting information particularly in putting address part.
The only difficulty I had was when I tried to use the link provided by my travel agent. It may have been an older version bit was very clunky. Using the Malaysian Govt website was relatively straight forward.
I’ve had a great experience doing the whole process to get my tourist visa. Customer service was pretty good since they were trying to keep in touch if any document was missing for my application.
Applied for visa almost 14 days ago and I was chasing my application and got the visa at last moment. I was so worried if I could not get the visa at the time, I could loose a very important business meeting. iVisa team did a fantastic job.well done and thank you.
Better to give list of documents required before we pay up the fees . Overall it is good experience and quick clarification to our emails. I really appreciate the sincere professional support extended by you
Thank you, but my picture background colour changed to white from blue, that is not ok
It’s been an easiest way to avail visa. Not much hassle and prompt response for any queries.
A great upgrade to the brick and mortar mechanism of applying for Malaysia visa that i'm used to. Staff were responsive and the visa was processed within one day (would have taken 5 days before and needed 2 visits to the visa office) Price is comparable as well. The document requirements can be made more clear, as I needed to email additional documents upon request Overall a better experience for me
Quote good. Suggest to review application in one go and request the customer to all deficient documents in the first review itself.
Pretty good, but asked for alot of supporting documents. Can only contact them through email and online chat, but they don’t respond immediately. So your either waiting for them or you forget about it and dont check your email the next day
Team did through paper work and got visa on time. Easier user interface.
It was an easy process but not expedited in 2 days as advertised..
IVisa can be trusted all the time. Sometimes documents are submitted to Government without review and this delays overall process; but final outcome has always been successful. Thank you!
