Excellent service - very clear what is needed for the application process. Took the standard process time and received my visa within 7 days. Will be using iVisa from now on for all my travels!!
Overall good experience, fast service but unless I used on-line Chat, difficult to find solution to questions during application
IVisa is a wonderful tool to use. The response time was excecptionally good.
I am very please with the service. The process was clear, precise and easy to follow.
Be more specific about the photo. I went to passport office then scanned as jpg and was rejected A simple cell phone pic worked fine. Quick and no cost
My experience was great. Everyone was extremely helpful in explaining and resolving any issues or concerns I had.
Your format is good, but I missed uploading my photos the first time I visited your site.I was only able to upload the photos with the help of the online chat. I also needed the chat to download my processed visas.Otherwise everything went smoothly.
Overall great experience. I accidentally duplicated my order which I was not sure how that happened, but once I figured it out it was taken care of promptly. Thank you!
very good work...responsive, efficient and up front... a bit more than I wished to pay, but all of the visa services charge
IVisa soo easy to use and you can keep on track of status of your application. I would recommend
Very good service. Website well set up so can send photos and scans and also help to place them properly.
The website was simple, however when we ran into an error; it didn't state what the error was and how to fix it. I submitted my family of 4 at the same time and it didn't state who had the issue either. For that I was extremely frustrated. However, your online CHAT system was amazing and help me through the process. If your website can detail the error; I would not have taken up so much of your agents time; however I am very grateful for your support.
Didn't get in the 3 days that I paid for, but still got it in time after making a phone call. Overall pleased with the service.
For me It was very difficult to get everything done all correctly, but iVisa helped me though it ... They told me what to do .. What I learned... You can take the required pictures with iPhone.. and you can't use the same passport picture for the additional required photo .. So just take another one with your phone.. There is another service that charges less, but the Cruise Company changed $400 for this service .. So .. If you know your computer... go for it.
The experience was good, but would have been better in explaining what needed to be resubmitted and why. I received the email stating document needs to be resubmitted but it did list what document or what was wrong with document. I had to chat with someone using the chat feature to inquire more information. It would have taken a few moments of my time to know those answers and could have had the photo reloaded.
I presume iVisa's purpose is to save the time of Brazilian officials. As an American, I think our procedures are used everywhere, which isn't the case, so iVisa is useful.
I paid for expedited service. They were not able to obtain my visa in the period I paid for-likely thru no fault of their own. I was refunded the expedited fees. I did obtain the visa requested.
Pretty easy to navigate. Application could be better if it was all up front and one form.
When submitting my documents, the "help line" person advised me to take a photo of my passport and the upload it. I did this and then got a message that you wouldn't accept a photo of a passport from my camera. Why not just give clear instructions at the start? Once you had everything you needed, I got my visa within one day. Thanks.
The directions regarding passport photo requirements were rather confusing. I spent $35 to get new passport photos to attach to application when in fact you only wanted a cell phone picture to be uploaded. Otherwise, everything was fine.
Submitting the image for the document was frustrating. I scanned an existing passport photo, which was rejected because it was a scanned image. So I submitted several photos taken with my iPhone, which were rejected because the white background was not uniform. So I went back to the photographer who took several images with my iPhone against his white background and submitted those images, which were accepted. When I received the visa, it used the original scanned passport photo. Other than the back and forth with the images the service was good. The turn around time was much less than advertised: about 4 days.
Good alternative to Brazil website. Your email option did not work so we decided to just use download. On time delivery.
Not a experience but language differences are always such a problem. Unfortunately I can not give the experience a five star rating.
Great customer support. Would have given them 5 stars except for a little website hiccup on applicant #2. But after I pointed out the problem, customer support were quick to resolve.
Although there were some communication issues, all documents were processed on time. We were fully compensated for the mistake that was made.
better able to answer once the printed copies arrive, update printed copy never arrived and they aren't going to didn't really get a satisfactory answer, first it was the carrier they used then the carrier was under investigation then i was to receive a refund and i should print it myself. it'll be interesting to see if i actually get a refund. I just spoke with a very nice lady who helped me with our dilemma and we will receive a refund.
My husband had to redo his picture 3 times. Other than that, it was OK.
Great time turnover. I was surprised it was only a few days which included holiday. I just could not get someone (live person) to answer phone in the evening. They did respond to email and chat next day. I am very please at receiving the E visa so quickly. Thank you.
Good follow up with photos etc that were too grainy and was interested in the finished photo myself with a collar and tie on...
ivisa staff were courteous, I thought the fee was reasonable. However, I found the system was not adequately informative. I had to submit several photos; although I was told there was a problem with the photos and what the photo criteria were, generally no one told me what the specific problems were with my photos, which for the most part looked to me like they complied with ivisa criteria. I received alerts when submitted materials were not satisfactory, but there should be some kind of automatic tracking system to provide applicants with a time line of the process. Once the completed application was ivisa-approved, governmental visa issuance was swift.
The website is well designed and easy to use. The function to upload passport picture and a scanned image of passport is not very smooth. My passport picture uploading took a couple of tries to get it to work. My wife's passport image would not work. I contacted your help desk through the chat feature. The person was very helpful and could easily load the image and complete the application. Please improve the upload function and make this a great site. Thank you and have a happy new year.
I did not understand the system. Our pictures were unacceptable the first time. I believe IVISA should inform clients, through PHONE calls & detailed e-mails of the exact procedure. All in all in worked out O.K.
A little funny trying to download photos. Trouble with picture quality though on my end everything looked fine.
The personal and friendly attention was appr dedicated as I had to submit 4 photos before one was acceptable. Glad for the help ad the Braxillian Govetnment Visa website was difficult and stuck as 2018 as the birth year after countless attempts to put in birth year. Highly recommend IVISA. THANK YOU.
It was easy and very fast to receive my visa within 48 hours.
Good Service, however we note that the Visa's indicate "THE PLACE OF ISSUING" is not the same as our passports "ISSUING AUTHORITY" . Please reply.
Seem like a lot of paperwork was needed without explanation but it was a smooth process. I was also surprised at how quickly things were processed.
1. Once the explanation for the photograph requirement was clarified, thereafter the process was quite smooth. 2. Delivery was on time and efficient. 3. Feedback was provided regularly and information was accurate. 4. I would be happy to recommend iVisa for the future.
Would give them a 5 star but had trouble uploading the passport docs and visa pictures. The live chat was very helpful and they were able to help me. Very responsive. It took around a week to get the visa.But communications and progress of the application was very good.
The website was fairly easy to navigate. I received an email rejecting my initial pictures. Ivisa was extremely helpful making sure my resubmitted photos were acceptable. I was given immediate phone and email support. I would defintely use Ivisa again.
Everything seems to have worked out. Had a bit of a problem with the pictures, but all seems to have worked out just fine. Will use your service if I ever need items in the future. The actual amount of time from start to finish was only one week which is excellent service. Thanks for everything. James & Joanne Hildreth
Fast, easy to submit and apply. Photo pictures formatted incorrectly, but no problems on the boarder
My visa was delayed because the picture that I submitted was not accepted but I wasn’t told until later which was the website mistake, otherwise it’s a good service to use
Was difficult to upload photo and bio page. Ultimately had to email in a copy.
Thanks for looking after this travel document. This is the first time that I've had help getting a visa so there are some nervous moments!
Some difficulty navigating the site to access Brazil visa application. Then we had difficulty getting our photos to upload. Once these issues were settled the visa was approved and emailed to us in a timely manner. Much more convenient than traveling to a consulate. Final comment reserved until we make it in and out of country next month.
Very good. My challenge was that I didn't know that regular visa pic could not be scanned in.
Very quick service. Some problems loading photos. Photos on visas show us with different clothing. Does that matter ?
worked well. I may have missed it in the application the first time round but had to submit parental consent documentation after the fact. If would be cleaner if all documents we're submitted via the web site. Staff were helpful making sure the documentation was accepted the first time it was submitted to the government for processing.
Great turn around service but got very irritated by not accepting my initial/original passport pics which were good. Didn't explain why they weren't accepted. Customer service was delayed in response. Overall, good experience.
