The service was great, the picture for the Brazil visa was frustrating... we had to submit multiple pictures before one was accepted...
Overall good system that was responsive when files were incomplete or additional information needed. It would be helpful to further detail out photo requirements on the website (for example, no photos of a visa photo).
I’m completely satisfied with this service. During my trip to take a Europe &brazil cruise to Brazil I had not know that I need a Brazil visa, Immediately applying a emergency visa within 10 days but then the cruise ship need the visa within a short time frame before it enter Brazil . I had chat with i visa explaining the situation then they made it within 24 hours otherwise I couldn’t make this trip through the end. Thanks for all
Quick and easy to understand. The only issue was trying to get my passport to upload properly. But, it worked and my visa came today.
I spent money to send in a real passport photo but it was declined. When I asked what was wrong with it so I could go to CVS and get my money back I just received the following response, " take a selfie of yourself". It would have been nice to get a response describing WHAT was wrong with the passport photo specifically. Otherwise, the process was fast and expedited.
Great service, everything was easy and simple the only problem was a slight delay in getting the Visa sent in. I was told I would have it in about 10 days and took about 20 to get done.
It took too long to process my visa for Brazil We had to submit photos twice. We still do not have our Visa, we understand it has been mail and will take 7 to 10 days to get to us. .
I would recommend iVisa. I had two concerns that I emailed about and got helpful replies within 36 hours. My only concern was the long gap between my status showing up as "received" and "in progress". The gap was almost 7 business days. I would suggest a fifth category to better convey the fact that the application is not just sitting in the mail but has been downloaded or had a preliminary review. Other than that I enjoyed dealing with iVisa and will use them again in future visa searches.
a little difficult getting the images to them but in the end all worked well would use them again
Wish it was not so costly, but I do look forward to visiting Brazil.
Easy to navigate. Photos were tricky, but I figured it out. I wish they would let me know soon if my visa was accepted. It’s been quite a while.
Got my sons visa in 7 business days, they were prompt, direct and friendly. Only complaint is it’s very very difficult to get them on the phone, line is always busy.
I believe that I've fairly well expressed my views on the previous questionnaire. Overall, this was a new and unique experience for me, a ninety something year old gentleman, who tries to keep up with new advancements but always seems to be a beat or two slow on the draw. So for some of the "hoops" I needed to consult with my younger generation for advise and technical help. I imagine that you may have been bewildered (much as I was) by the manner in which I responded to the directions on the application. I appreciate your understanding.
Thank you Good experience but help replies a little slow Over all it was fine
The application process went very smoothly aside from the picture that was rejected numerous times. I keep going back to the post office to retake and cost me money each time. Thankfully, the last person who rejected my photo gave me great tips and suggested I use my smart phone. Please give him a raise!
The options for communicating with customer service are a bit confusing. It is not clear if anyone receives the emails (an immediate response that it has been receive would be useful). THe wording for when when the application was sent to the government for approval was not easily to differenciate from the service person saying that everything had been received and was being reviewed (i.e. by iVisa or by government. A nice service that I will use again, however.
very reasonably priced and easy to submit documents, monitor and follow up. Only bad part was not being able to talk to someone quickly, I submitted documents that did not fully comply with needs, so I received email notification to resubmit -. I then submitted new materials. I was not able to reach a person or recieve a response that was not autogenerated, to verify if re--submitted documents were acceptable for use. Several days later, I recieved notification VISA approved (so it means documents were acceptable, but I could not verify at the time).
I should not have had to call. Just because my entry date to Brazil was later, no one should have decided I was not a priority. I am leaving the country soon. Very fast once I called,
The process went by relatively smoothly. The only thing I would note is that they give certain restrictions on how the photo should look, however even though I followed those restrictions, they requested a new photo two weeks later with different restrictions. The whole process was supposed to take two weeks but it really took about a month. Once I submitted the new photo, it was approved pretty quickly.
I am not very computer savvy so had to have a lot of help to scan pics and passports to website... took several days to figure how I was to get my iVisa.. Thankfully I have them and all is well....
The website is easy to use and easy to complete the form. I find the price of the visa to be very expensive, especially from a cruise ship when i will only be in Brazil for 2 partial days. Perhaps consideration could be given for a shorter less expensive visa for short stays.
I valued the prompt customer service on line. Sometimes having a telephone representative is helpful too. Thanks.
Fast processing. Had to upload pictures a couple of times before the application was accepted.
it would be good to let the applicant know how much time to expect from one step of the process to the next.
Great! Had problems here and there uploading the picture, but overall simple. Anne at the contact center was very helpful. Thank you!
It was worth the $ to have a third party handle all the specifics. Our traveling companions dealt directly with the Brazilian government and it was pretty nic picky, back and forth. My advice to others; if traveling as a couple or with companions, have each individual submit a request. That will make the communications much more specific (traveler #1 vs traveler #2).
iVisa was great. They reached out immediately when a scan of one of my documents was incorrect and we were able to get the problem resolved in a timely matter. I gave 4 stars instead of 5 because it took a little longer than I expected to get the application prepared and sent to the government. But overall it was a good experience!
I was very frustrated in understanding how to insert the photos onto my application. I didn't understand what was meant by the sizing involved. I kept trying over a period of a few days. Once I figured it out, it went very smoothly.
It was a little difficult to get the photos just right. Other than that it went well.
If I hadn't made a mistake it would be perfect. But I was taken care of very well...
EASY TO USE AND PROCESS IS STRAIGHT FORWARD. I WAS AWARE OF FRAUDULENT SITES TRYING TO GET YOUR DETAILS AND YOUR MONEY. SOME SYSTEM THAT PROVIDES THAT EXTRA SECURITY TO SET THE APPLICANT AT EASE WOULD BE HELPFUL
The directions for the picture submission needs to be more clear. I do have to say the communication during the process is well done.
To me it wasn't clear that we needed both a personal picture & a passport copy. Also, after 1st picture rejected, more details were given, like no hair over your ears. That should be stated the first time so no delay in getting visa!
It was an excellent experience; however, I had to submit multiple copies of my passport front page because of poor quality and photo. For future reference, US passport front page is glossy. Other than that, the experience was excellent. Thanks, Lazara
Great service, but painful to get acceptable pictures of self and passport. It was really nice to have your professional help
I had some problems with iVisa.com accepting a perfectly acceptable passport quality photo that I paid to have done (they wanted a selfie instead), but the lightning fast turnover time to receive the eVisa made up for that.
I found the service to be helpful and the team responded quickly to enquires. I did have some problems with the photo and there was some confusion over what I had to do to improve the photo for the application. Overall, I found the team to be helpful
I had to have assistance in providing the appropriate photos. This was a bit of a problem. A better alternative would be to state what's needed up front.
I had such a problem with my picture, otherwise, you did very well.
I was not able to review my application before submitting it - once it was completed. I also was not aware that I would not be required to send my passport as I have had to do for other visas, so I paid extra for fastest service because I did not want to be without my passport any longer than necessary. I did not understand that the final visa would be emailed to me so I almost spent more money to have it mailed to me. I understand this is a business for you but because of your lack of up-front information in these areas I will be reluctant to recommend you to my colleagues even though your service otherwise was very good.
The Brazilian Government is very fussy about photos but after sending ours back at least three times the Ivisa team finally got it back to us in less than a week. It was impossible trying to use the official government site. Ivisa was a much more practical solution.
Website was easy to use. When I had questions they were answered quickly. The only negative is that under "marital status" it did not give a choice for divorced or single and none of the other choices applied.
Had to go to specialized digital lab to get sufficient-quality copy of my passport biodata page, but everything worked out in only 5 business days (I paid for super-rush job of 6 business days).
We had two different passport photos taken at Costco, making certain to produce them according to the Brazilian passport photo requirements, both photos were rejected. We finally took some photos against a white door at home with my digital camera and sent those in. They accepted those.
worked Great overall, but had to re-do things several times due to poor instructions.
When you pay for a service you expect the process to go smoothly. In this case the process was very smooth!
The process was relatively easy but you have to read the fine print carefully!
Without you, I had given up and was ready to cancel my trip. Thanks.
Not too bad of an experience. The hardest part was getting the correct documentation together. I really appreciate how quickly the turnaround was on receiving my evisa. Well done!
Very convenient. Great service. Only thing I don't like is that one must submit application and pay first before the system asks for the photos of passport and applicant. It makes you wonder for a while if you have missed a step. It turns out OK at the end.
