I paid for the service and received an email saying I would receive my passport photos in 2-4 business days. I never received them and had to use another service to get my pictures in order to get my passport in time. They told me I wouldn’t receive a tracking number for my passport photo order, which I found a little suspicious. It is possible that the pictures were lost by USPS, but I have never had issues with that in the past.
I had paid for 30 minutes but got a response after 4 hours
I purchased a passport style photo from this site, but then it would not print in correct form from my iPhone, Apple Laptop or HP Office Computer. When I asked for assistance I received a perfunctory email stating the problem must be on my end and with my equipment. It would have been nice though to have had “live” or “chat” assistance… Or, anything at all resembling quality customer service.
Why would your company send back a photo that looks like I’m not wearing a shirt? I feel that someone should have contacted me to send a new photo. I would like a refund on the last photo so I can send a new one in. Thank you.
I never received my photo. I spent way too much money for a service that did not deliver and provides no Avenue for complaint.
Awful photo edit service, paid extra for a “human” to review and edit photos but a “chunk of hair” is deleted from the photo so for sure this “human” doesn’t exist.
I submitted several photos of my baby and kept receiving a message that they could not see her shoulders in the photo despite each being a shot from her belly button up with one arm in the photo. I was then sent a sample that looked exactly like the one I submitted. When I questioned how mine was different, the response was just that they’d go ahead and send my photo but it likely wouldn’t be government compliant. Incredibly frustrating experience.
CVS did not have my pictures and seems to have no idea where they are.
I did not like this this purchase was not supposed to be made
For Passport Photos- Must Read You take a picture at home and attach it. I needed US passport size photos. All iVisa does is, it reduces the size of attached image to accepted standards and emails it to CVS photo. We can go to CVS photo and get the printed photos by paying CVS for the print. Instead of sending it to iVisa, you can trim down the photo and attach several passport photos in one image and email by yourself to CVS photo. You can easily save 20$ for a set of 12 passport photos. You will only be spending 2$ fro printing the photos at CVS.
It took over 4 Hours(5.5 hours) go get confirmation to pick up the photos and now I have to wait for confirmation from the pharmacy itself. It has been 7 hours now, and still no confirmation.
I paid $7ish dollars to send a 39 cent print to Walgreens. I thought it would print as a 2x2 which is why I paid extra.
Still have not received by photos that I ordered two weeks ago and now I have to find other means of printing my photos myself
The guidelines for USCIS explain that we shouldn’t photoshop the pictures or alterate our image and I honestly thought it was gonna be just the background to make it white and around our head to fit the correct size but they even blurred part of my t-shirt and smooth a bunch on details if this one would not be an official picture I wouldn’t care but as the advertisement says they follow strictly the rulea I expected something slightly better.
Rejected my picture that was edited using the tool on The State Dept website. After sending additional pictures I still haven’t received anything .
I needed a visa photo for American visa and the picture i was sent was not the correct size so couldn’t use it ... am awaiting new picture ... I hope this time it will be good
I requested a review of my picture for compliance - didn't hear anything about it. I received an e-mail from a company I didn't know - Printicular. I ordered the pictures at 5:49pm on 5/6/2021 and received a notification that the prints are ready at 3:21pm on 5/7/2021 - almost 22hrs later - you promised 4hrs. Walgreens charged me extra $0.40 - why? Didn't I pay already $14.40? The prints were not cut 2x2 as for passport but there were 2 prints on a single sheet 6x4. Really poor experience. I will never use your services anymore and will not recommend them anyone either.
Can’t even help with a visa to the United States because I am African
My final photo was over exposed and grainy and my hair was blue !
I ordered a passport photo for the United States. I received a photo approximately 4X6. I could have printed one of those myself. I needed a 2x2.
I give you one star for the follow-up email. Otherwise, still haven’t received photos! Would’ve been faster and easier the old-fashioned way!
TERRIBLE service.. DO NOT WASTE MONEY!! They do not send a 4x6 of passport photos. They will just do light editing of the photos to make sure they are compliant. There are many online free tools that will do the editing and put it in a 4x6 so that you can print it at CVS or Walgreens. Use passport-photo.online.
I chose to use you over several other websites for ease of getting my passport photos done. When I submitted the photos and you sent it off to the store to be printed, I thought that I would be getting an actual 2x2 passport photo, not a flippin 4x6 photo that I’d have to cut myself. I could have done this without you and saved almost $10 since the print from the drugstore is only $0.39. I did not read anywhere that I’d have to cut the photo myself. You are a scam and I will not use your services again and highly recommend that others avoid you as well.
My photo was denied by the Passport Authority. When I reported it to iVisa it took them 3 days and three different people bouncing me around to finally deny me a refund but to offer for me to start the whole process over. Save your time and money and go to the Post office.
My photo doesn't meet the size requirements for the UK Passport agency and is not valid. Waste of money, they should know this
The photo turned out bad, after color correcting I was looking blue. I acknowledge that my original photo wasn’t perfect, but I was hoping that expert would have caught the issue and not just printout the worse version of it
I am disappointed you only gave me 2 days to respond to the email that we needed to retake the photo and then shipped a photo that you said is not compliant. We are parenting and working during the pandemic, two days wasn't enough for me to respond with a better photo.
The photo I received looked like it had been filtered and blurred, which makes it unusable. This was advertised as a photo that could be printed but is not high res enough to print, which I needed for same day service and instead requires and up charge. Stay away
I was sent a picture that was not of me at all.
I was sent an email to resubmit but didn’t have time to send one in. My bad picture was sent out. Would have liked a little more time and a submit by date would have been helpful
The process to upload a passport photo was easy and I had it sent to a local Walgreens store for pickup. However, when I received the confirmation email saying my photo was ready for pick up, it stated the photo was in a 4 x 6 size, rather than the 2 x 2 that is needed for US passports. Nowhere in the purchasing process did it say that I would need to cut the photo myself. Worst part of all, there aren’t cutting lines on the photo to use as a guide. I had to measure the photo myself and cut, and because I messed up cutting the photo myself (instead of it being completed already like the service you PAID for), I had to redo the entire thing and spend MORE money. I thought this process would be easier than going to get my photo taken at the store, but it ended up costing more money and way more time. I wouldn’t recommend this service at all. Wish I could get my money back.
The picture I received did not fit with the us Visa requirements
Had a great quality when I submit the pictures, I received the photo in a bad quality
very unprofessional!!! The photo you edited and sent back to me did not contain enough pixels for my subsequent online application. I emailed back requesting to resize the photo but have no reply from you. What's going on??
Really unclear on timing, pick up instructions until after complaining. On the customer support chat the guy goes offline in the middle “ returning in 30 mins” when I’m trying to resolve a photo issue. The site doesn’t say how long it will take until the photos are ready to pick up. And when they wanted me to use a new photo, they sent the message to my account on the website, not my email so I didn’t see the message until I logged on to try to track down the order status. This company has not designed its user platform with the customers needs.
Not sure if it’s just a technical issue, but was Unable to select expedited shipping or apply discount code.
I was promised the photo would be completed in a maximum of 4 hours. Order was submitted at 7:52 PM and did not receive my order until 2:42 AM.
This is not the case. You still have to order your prints from them and not get them locally, like through Walgreens. Also, they do not review the photos (turns out, one of my photos had an issue). Would not use again.
The first photo didn't work and the link to retake the photo kept failing. A pain to try to get the photo retaken and resubmitted.
I was charged then told that my picture didn't meet government standards. Then, I was emailed the copy of the photo that I submitted and it read that met the government guidelines. I think this company is a scam.
First e-mail after completing the purchase said they were reviewing the photos and it was a maximum 4 hour wait for the pics. The second e-mail said I’d started the process and needed to follow the link to complete it. I clicked on the link and it just goes to the App Store. After several e-mails from me with zero response, my photos were finally e-mailed at just shy of 15 hours. My credit card is currently showing 3 pending charges of $11.90 rather than 1 charge.
Horrible experience... they had a glitch in their website to choose the "appointment" information in my location, their customer service reps didn't even read my requests for help sometimes, I had to repeat myself several times... and their service is basically completing the DS-160 for you and then setting up the appointment... and for that you have to fill up all the info in their website, which you can do yourself directly in the US gov website and save the $40 fee they charge plus a bunch of time if you have to deal with any issues...
Dont charge more for the processing fee than the actual visa. Dont pick this website if you want to get a cheap visa. Try the actual american embassy.
Unreliable service and Customer Representative supervisor lied to me that my interview cannot be expedited with the US Embassy. I called up the US Embassy and I was told that you can apply to try and get your interview expedited if proper reasoning is giving. This just shows how unreliable and lazy this company and services they are providing to you after you have paid to get the paper work done.
the delay almost didn’t get me on my flight, despite paying so much for express 30mins turnaround. i still didn’t receive any confirmation or document at the check-in counter.
I received my childrens esta waiver that later than 48 hours. My daughters waiver has a spelling mistake in her name. It should read Leila not Laila. Kindly assist. Thank you Salma
Had to constantly chase up my order which was not completed in the time agreed. Not sure what I paid for, cost was more than triple actual ESTA cost if done directly. Would never use this sort of service again. Just do the order in plenty of time and don’t waste money on an agency like this. No point at all!
I purchased the 3 hour service, it took 14 hours to complete my order. Once I had contacted the company they did offer a refund from the express service and the support was very good. Would I use them again, most likely not.
Paid for 30min super rush & got my visa 14hr later caused me more anxiety than it was worth
Spoke to gentleman on phone... He said we will be given a refund as we paid for a super rush service... And it took 3 hours.. The customs officer told us we wasted our money. We are waiting for refund confirmation email.
