Unfortunately because it was the week before Eid they did not process our Visa’s in the 3 days as promised. However, the immigration team at Oman airport were amazing and took my email as proof of application and processed everything at the airport! Great service!
I find the service provided by iVisa is very good. They are very helpful in giving clarification and very prompt in their services.
If they say 24 hours, they don't mean it. Just be aware. I did get the visa via email, literally minutes before I walked into the immigration desk at the airport. Which I would have had to pay for the visa at the boarder, twice.
Went for urgent and took to long had to buy another visa at the boarder
I am confirming the good experience that I had using your servisse, which gave me the proper security and eficiency thar I expected. Also the follow-up messages very on time. Thank you! Best Regards, Lídia Maria Werneck de Figueiredo
Applying so easy, approval was fast, good job, and happy on the service😁
Asking for the payment before revealing the Visa requirements is not ethical
Whether it is iVisa or the host nation, the experience was incredibly bad. Somehow, the process 'determined' I was a non-national (in my own birth nation) and required a mountain of authorisations. Then, to get help, the iVisa attendee (to the 'chat' avenue) took forever to respond to messages. All in all, what should have been a 5 minute task took over 2 hours.
Total scam is what we experienced and no customer service worth the name. Despite spending hours on their ”chat” I was overcharged without getting a visa or any understanding from the ”customer service”. Got my own visa in minutes upon arrival for a fraction of Ivisas fraudal charge!
I applied for an online visa for Oman, which I needed within a certain timeframe. I paid the fee to get the visa within 2 days (approx. 30 EUR service fee on top of the visa fee) and the result was that I got my visa after my trip had already ended (Sunday vs Thursday when I actually needed it). Customer service interaction was very poor: online chat feature (supposedly the fastest way to reach them) was not working, I was not able to reach anyone on any of the customer phone lines and my emails were answered by 4 different representatives, all thanking me for my understanding and telling me they have no way of expediting the process because it is stuck with the authorities. In the end I had to get the visa on arrival (which in theory is not given anymore in Oman, so it was a bit uncertain if I can enter the country or not) and paid a separate fee for that, so of course I asked for a refund on what I paid to iVisa. They replied that they will forward the concern to their finance dept (really, normally this is a no-brainer refund for any respectable company!) and they will get back to me. One week later, still no reply! Overall bad experience, would not recommend under any circumstances!
I was so nervous about getting a Visa because I had only a few days before travel. iVisa was terrific. Using chat the Customer Service Reps reviewed my photo and passport upload right away, they had me correct a few things immediately and then verified my application was complete and submitted. Very reassuring! I had my visa in 24 hours. I highly recommend this service.
Had to give documents few times and to explain to different people that my marriage certificate was done in dubai so in arabic language. But they wanted it in english (which i didn't have although Oman is an arabic speaking country! It took more than a week to receive the visa...
This was the easiest site ever. All instructions were simple with simple examples.
This company IVisa.com are 100 percent honest and genuine about their business and deliver precisely when they say they will. I would recommend them to anyone.
Denise was great! I was nervous about whether I would get my visa done on time, but Denise guided me on live chat, improving my passport photos to get it approved. I would definitely use this service again!
All of their representatives were very good and polite. I very much like that I could always easily return to the last communication. I was kept up to date on the progress of the visa and received help with providing the correct photo. Ruth Wilson
Great service. Simple to upload required documents. Visa received within 2 hours
Very unprofessional service by the customer facing team. Need to improve a lot
Appalling service. Evisa arrived after 72 hours which should have taken 24. No valid reason given. I had to cancel my trip to Muscat at a considerable financial loss.
Easy to use ~ great communication when I had questions ~ Highly Recommend
Wow! Thank you ivisa for receiving my visa, just only for 2 processing days. Good job! I surely will get in touch for another trip. Thank you again!
I paid $240 for guaranteed 24-hour service, yet it took almost three days to receive my visa. Excuses were offered, but not a refund ... based on time, I overpaid $160. I was also told that "even if your visa doesn't arrive before you leave on your trip, it is still possible to receive a 30-day tourist visa when you arrive at _____ airport." Bottom line, I didn't need their services at all.
Took too long. Documents lost. Very poor service. Avoid at all cost!
Even though I had a small problem when applying, I contacted them and they responded right away, fixed the problem and I got my Visa on time. I'm very happy and will be using iVisa again in the near future. Great customer service is where it's at for me, even if there was a small problem to begin with! Taking care of me is what's important! :) Thank you!
Visa process was not started until after the 72 hour window was up and visa was supplied late. Visa process was requested 7 days before actually needed, but only arrived 2 days before flight.
The worest most unprofessional expereince from begining to end. Totally unacceptable. Would never use your company again if avoidable.
A precision service and responses to the delays with the application were answered diligently by your staff. However, you over-promise on the turn around times and this can cause stress to a traveller, not least of which because visas for these sorts of countries are nowadays very expensive so people expect exemplary service.
Ordered two visas well within the 72 hours administration time. Ended up with only one visa, had to travel to the Oman boarder and pay again for my wife’s visa at the crossing. Hardly any communication or clarification of why or what was happening. It made the whole experience more stressful and was unnecessary. I would like to add and stress that, Ivisa did refund me the administration fee for my wife’s visa after me notifying them that we had to pay in person, for this I do appreciate what they did. I have also been in contact with them personally and have been very impressed with the actions taken following this unfortunate mistake and the company refunded me the entire fee for my troubles, which I did not expect or ask for, but am very appreciative of.
Delay because of heavy traffic is not acceptable when you accept my money for paying extra for 24hours execution. Never again
TIME ISSUE VS FEES PAID I PAID FOR THE SUPER RUSH FEES WHICH IS ALMOST 400 AED EXTRA AND YET THE APPLICATION ITSELF TOOK 24HRS JUST TO BE APPLIED TO GOVERNMENT HOWEVER IN OMANI GOVERNMENT IT TOOK THEM ALMOST 1 HOUR SO THE LATENESS WAS ALL FROM IVISA SIDE IT TOOK 24 HRS TO REVIEW MY DOCUMENTS AND THIS WAS NOT ACCEPTABLE AS IM PAYING EXTRA TO GET SUPER SERVICES
Inspite of the mentioned timeframe of 72 hours , my visa application took 6 days in all .. I missed my scheduled bookings and incurred a financial loss for my muscat travel during the long weekend in UAE. There is no way to reach you guys .. the chat responses are delayed by more than 6 hours .. Emails are answered without proper communication in 24hrs plus . I send out 2 specific reminders to you that I have to travel on 30th nov , but the visa come at 11 pm 30th nov .. All documents were duly provided and in time .. In the end I had to cancel my bookings as I could not travel .. so in short this visa fee of 129 usd is complete waste for me now as I don’t have a 4 week off for my , my wife and my daughter. Plus I lost significant amounts on my hotel bookings in muscat . I would be very skecptical of any visa processing with ivisa team in future .. Regards Animesh verma
There has been slight delay as we were asked for additional documents which initially weren’t requested, however the visas came out just in time. Thanks
I recommend this company. I submitted online the documents required and I made the payment on Thursday night for a visa to Oman with a forecast of 72 hours. I received my visa Saturday night, faster than expected.
Paid for the express service within 24hrs. Didn’t receive any visa at all - even after 72hrs! Did my business trip and paid the visa on arrival instead. (Don’t waste your time with this service). After a few days they partly refunded my fee (for the express service) but held the remaining payment even though they didn’t provide me with ANY Visa! They offered to refund the entire amount if I removed this post from trust pilot. I refused. I would rather the 40usd they kept on me serves to warn others about the over priced service that doesn’t actually deliver.
I had applied for super rush processing paying the hefty additional fee. I also submitted additional docs/info immediately when asked for. However in the end, I could get the visa only after more than 48 hours. Further, the website claims 7x24 help desk support for queries. But no one answers to calls most of the time. Disappointed. Won't recommend to others.
Fast and easy process. Details and important notifications was comunicated with high relevancy in regards of time. Not complicated at all. Very satisfied with the process.
That was fast and highly efficient. I really appreciate and recommend iVisa services.
Although review of documents took time and my mail was overlooked; and made me worried; i got the visa anyways in time.
The text of the email that I sent to your Customer iVisa Customer Support address should be sufficient. I look forward to you remedying this failure. "Good day, Sir / Madam Thank you for your email & for sending our visas for Oman. We had flights to Salalah on 25th October @ 17.00, a hotel check in on 25th October / check out 28th October, & a rental car for 3 days from 25th October – all were prepaid. Following is a summary of the timeline of my visa application: • I applied for these visas on Wednesday 24th October just after 12.00 midday using your “Super Rush” 24 hour processing time facility, for which we paid US$80 per person. • You sent me an email on 24th October at approximately 15.00 requesting further information for Jane Elizabeth Wellington’s application. I responded immediately with the information requested. • I received the attached email on 24th October at approximately 16.00 advising that I would receive the visas within 24 hours (please see attached). • I received my visa on the morning of 25th October but you had not yet submitted the applications for Jane Elizabeth & Lily Margaret Pearl to the Omani Consular Officials. • I received the attached email from you at approximately 12.00 midday on 25th October advising of processing delays. Jane Elizabeth & I attempted to call your Customer Support Lines in India & UK on several occasions to request further information, ask when we might receive the visas & what further documentation we could provide to expedite the process, & ask whether the Omani Consular Service continued to process visa applications over the weekend (Friday & Saturday). We connected with your staff on less than 10% of the occasions that we called – we were either put through to message bank or the call merely rang out – &, on the occasions that we were successful, we received no advice from your staff other than “our visa processing time is 24 hours”. • We finally received the visas for Jane Elizabeth & Lily Margaret Pearl at 08.53 on 29th October, ie almost 120 hours after my application. You claim on your website that iVisa will process visa applications for Oman within 24 hours. I paid US$240 for your “Super Rush” service to ensure this. You failed even to achieve your “Standard Processing” time of 72 hours for two of my applications. I therefore request that you repay the cost of these two applications. Thank you for your attention. I look forward to your favourable response. Kind regards Mark"
I placed a review stating that I was unable to receive any answers from their Help email, Chat line and Telephone. I had applied in September, and I Visa confirmed my application, however I had to follow-up two days after I was supposed to receive them. I am very happy to say, the I Visa tem reviewing the reviews followed up almost immediately, and today I have received our two Visas. I want to THANK the review team. I would give a 5 however because I was pretty upset previously, I did not. Pat
It's good but I was been attended to by many staff which made me to be charged additionally so will be requesting for a refund I was charged £67 more pls treat.
Procedure was quite easy to follow though faster processing may be useful when urgent travel is required without extra charges being incurred.
