All is good. Had to contact the person we are meeting in Tucson to get her email address. Apart from this all pages completed and paid for the visas for son and i.
Very good, it was convenient and easy way to take passport pictures, the price beats other sites too!
So prompt and I’m impressed. Though a bit tricky with the pictures being asked for on different occasions but they have been in position to help and guided me. Nevertheless thank you 🙏
I'm sorry, but you don't have a language that I understand and speak well in the options. There is no Serbian or Slovak language, but there is an English language that I should know, but I have not learned it well enough. For the rest, I am very satisfied for now.
Picture quality is excellent. Shipping is a bit slow so plan on that, site states 2-4 days and ours arrived in 6 so deducted a star.
The only issue was I ordered 16 photos and only received 12, but I talked with the person at CVS and she was able to print the ones I was missing. iVisa also made sure the photo was correct, in fact they rejected the first phot and then removed a minor shadow from the second photo I submitted. Other than that minor issue with the quantity I am very happy with the timeliness and responsiveness if iVisa.
Every information was clear for me to understand and the questions asked were not complicated
They where very helpful and got me to where I had to go
I had some trouble initially, and trouble getting a response, and then this am found 5 message in my spam email. So after 3 days, I'm hoping I'm getting passport photos.
It was helpful that they let you know if you need to update a photo or take it differently.
Had real difficulty, First uploaded picture, they were not accepted, totally understandable, so had to resubmit new image. They needed the picture specifically within the specifics -to be government compliance. Problem, when I tried to submit, the link to reapply new photo, did not work. After endless chat messages, emails, I received resolution.
I waited and woke up to a notice that I would need to submit another photo, so it took about 12 rather than 4 hours. I wasn't sure which person or why. I had to request that information in two separate emails. They were responsive after the initial contact, and then the person paid to review was helpful. The photos seem ok, but they are asking for feedback before I know if they will work for the passport. Fingers crossed.
Passport photos from home is a great thing. The expert review (extra cost) is certainly worth it as it is difficult to get to the exacting standards the government requires for ID photos. The only reasons I didn't give this service 5 stars is because it wasn't a four hour turnaround. It was the next day before I got feedback from the review that I had to reshoot. Which then took another day to review. I am not sure if the 4-hour turnaround promise is with or without the review, though, and it was a minor inconvenience. Just don't expect to apply for your passport the day you snap your pics. Secondly, CVS charges a nominal fee to get your pics which is not included in what you pay up front. I was surprised as I was not warned. It was less than a dollar so, again, a minor inconvenience, but a disclaimer would be nice. Still, better than running around town trying to find a place that does the pictures well!
Some confusion on exactly what was expected of me when I had a small problem with my picture. But those problems were quickly fixed with an email to customer care.
I need a digital photo to print today in the correct size. I can't wait for it to be mailed. I used the photo and printed myself.
This service is convenient and affordable. However, the first image that they sent me was not formatted in the correct passport-photo form ready to upload to CVS. I ended up wasting a trip to CVS and my passport application was delayed. That being said, they responded promptly to my request for assistance.
Selfie made it easy. Quick turnaround. Had a coupon but did not see a place to use it
Was a simple Process . Easy to work web page . Very timely response . Thank you very much for your quick reply
The survey is very simple. However, problems arise as someone wants to go to visit the United States of America touristically without having friends or family there. That was my case. I want to go and visit the Grand Canyon touristically. I have also remark that there is no phone number available to contact you.
Overall a good experience- clean interface, clear instructions by email, fairly good customer service (although the customer service representatives on the online chat system often were not very friendly or efficient/clear in assisting me). The representatives over email were extremely accommodating, timely, and effective in assisting me. It was not explained that I would have to attend two separate interviews for a US visitor visa. Also, the form DS-160 that IVisa submitted to the government did not completely reflect the answers I typed in on the IVisa online form-- when I received a copy I saw that some info such as address lines was missing.
Good service. However, you contacted me several times requesting information that had been already submitted, this delaying the process. Thank you for helping me out.
The whole process is quite good except there is a slight hiccup when I submit my application. I kept get reminded to send my extra information required even though I have sent it through 3 times. I finally got through with the help of via chat online. They have been extremely helpful.
Iam quite happy to get the visa.The only regret was it took longer process time either than 24hrs as stated in the application.Thanks anyway looking forward for my trip.
The staff at iVisa are very prompt, helpful and reassuring. I did find that I only received my visa 7 hours after I applied for the ‘rush express’ application. They were short of staff as I understood because of a holiday AND there were delays within their system. But also, there were more information that they needed from me. So that created delays as well. It was really great to have a direct online chat option with them. I would have given 5 stars should I have received my visa working the ‘promised’ time, but since that did not happen...it stressed and worried me a lot.
Form was a little drawn out but people on live chat was helpful
Fantastic and very efficient. No other words. Keep up the brilliant service.
Great speedy service but not logical for the Visa itself to cost $14 and the charges are $15
Found out 24hrs before flying that we needed ESTAs for 5 people. Paid for 6 hours processing, it took 12 hours but Mauricio, Jonathan & Lynn deserve special praise for their service & patience with my constant Live Chat questions.
Good communication And helpful, I did struggle to fill up the form Got there at last.
My rating is a 3 to 4 - i ordered a 30 min speed esta and felt mislead that it would arrive in 30 min. It came 10 hours later but it came. I also emailed them and complained and they sent the speed fee back but didn’t reply to my emails. it was Sunday maybe that was the reason. So some disappointment and friction but also some response
Easy to navigate. Only issues was having to repeat everything for each member of the family, should have a tick box which then copies over everything from the first applicant.
It took more than the 3 minutes mentioned to get a reply, but Anne answered all my questions and helped a lot.
The service itself is good. But the customer help on the live chat isn’t as good. They don’t really know what’s going on, and they take a while to respond. Just hope you didn’t run into any issues like I did!
Great to receive the visa earlier than the usual way for a very reasonable price. It took a little longer than 3 hours, however due to Govt. shut down this might be expected. Overall great service.
Quite a long wait for my ESTA, however I was kept well informed With the procedure.
My trip to USA is in 2 weeks. My application was submitted 2.5 days ago. I received an email from iVisa informing that due to heavy volume, applicants (including me) travelling more than 30 days from now would experience a delay. That reflects that a check was not done before sending of the email, to sieve out those travelling less than 30 days from now. It could have been disastrous if I had not alerted iVisa that I did not fall into the category of 30 days from now. Recovery by iVisa upon receipt of my alert was good and prompt though.
When do I receive my Visa as I paid for it to be posted?
Lots of questions, but understandable!! It is important to know who is coming ie good or bad. I am ok with it. Thank you.
HAPPY WITH THE PROCESS BUT LOTS OF INFORMATION NEEDED FOR EACH OF US. HOWEVER, NOW APPROVED AND ACCEPTED. DIDN'T THINK THERE WAS AN ADMIN FEE. I THOUGH EACH CHARGE WAS ABOUT £13.00
THE ONLINE CHAT TO AN AGENT WAS FANTASTIC......ESPECIALLY FOR APPLYING FOR DIFFICULT VISAS.LIKE THE US. SPEEDY RESUKLT IN OBTAING VISAS (SECOND VISA APLLIED FOR THIS YEAR) WOULD RECOMMEND IVISA.COM TO ALL MY ASSOCIATES WHEN THEY NEED TO OBTAIN A VISA....EVEN THOUGH YOU ARE BASED IN THE USA. THANKS UNTIL THE NEXT TIME!!
