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Australia visa reviews

4.7out of 5 · 7,251 reviews
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  • I had such a smooth and hassle-free experience using the ETA Visa app. The process was quick, clear, and very user-friendly. All instructions were easy to follow, and I received updates every step of the way, which gave me peace of mind. What stood out the most was the efficiency and reliability of the service – no unnecessary delays, and my visa was approved faster than I expected. I also appreciate how the app is designed to make everything simple, even for first-time users. Highly recommend ETA Visa app for anyone looking for fast, secure, and stress-free visa processing!
    SIAOSI PETELU PETELOAugust 21, 2025
  • I could get this visa directly for free. I am not happy to haver been fishing
    Veronique Monique CharuelPeyroMarch 27, 2025
  • I received my visa with my maiden name on it instead of the name in ALL my documentation. This is a major error on your side and the AI assistant said I should request a new VISA to be issued. This is insane, why would I have to pay again for YOUR mistake??
    Nina Rosa SaralinaMarch 7, 2025
  • I did not have an internet connection at Munich airport and did not recieve an SMS, as promised. Therefore, we waited for the visa, which did not come in time. The scsn of the passport was accepted in the first round. An expensive ticket could not be used and my husband flew alone to Australia. I must say, this was not my day. I am not sure if I will consider flying to Australia again, even though I have had great friends and great experince from that beautiful country.
    Kristin HeimisdottirFebruary 16, 2025
  • I had a lot of troubles in scanning the passports because the automatic check always detected any shadows although that were no shadows but the rim of the passport envelope. I therefore suggest to check the system in order to avoid such difficulties.
    Peter IsrailoffFebruary 13, 2025
  • I tried using your service, I sent five different photos and passport scans, some of which you had accepted for previous visas. You kept sending unhelpful auto-generated replies saying more information was needed, I gave up and went to another company for this visa.
    John WalshFebruary 6, 2024
  • I need urgent assistance, my mom had passed away and I just needed to get on a flight, easy, quick and effortless.
    TrudyNovember 22, 2023
  • I feel like I am getting different answers all the time from different ppl and I have now wasted 3 weeks waiting for a proper response, now jeopardizing the visa of my husband.
    LisaApril 21, 2023
  • These people charged me $65 for a visa that I then realised is a free visa from the Australian govt website, this should be illegal.
    Oliver Michael James HillApril 16, 2023
  • Spammed their way into the site I searched for. Ended up on the wrong app and they would not process until we paid for the rushed amount. Fees were hundreds instead of $20bucks.
    LynetteApril 10, 2023
  • I answered questions on form for a tourist visa. Was asked for payment which I submitted . Then after paying I was asked to answer questions on page 2.I am a senior and spent days trying to transfer pictures you asked for . You gave a E-mail address to submit photos which I couldnt get to accept photos. this is my last time using IVisa. Robert
    Robert W MyersMarch 29, 2023
  • We applied under 24 hr visa deadline to Australia. Flight left 27 hours later did not get approved till 20 minutes to departure missed flight horrible customer experience had to resubmit pics 4 times sent 15 e mails all with static answers and excuses. Your reply is inaccurate as it was not completed on time and my arrival date was 27th at 8 am departure date from usa was 25th . And it took 12 emails of prompts.. airlines require 2 hr prior check in and despite all my e mails and assurances you failed to deliver on time.
    William CarrollMarch 26, 2023
  • You've returned my application for a VISA 3 times even though I've done everything as requested.
    Mindy YoungMarch 24, 2023
  • Poor communication on why photos were not being accepted with different reasons given and took 5 days to get the visa finalized when in should have taken 24 hours based upon what I paid for.
    Randal RobinsonMarch 17, 2023
  • Absolutely pathetic. You told me I must pay 75Aud for a visa? I didn't need a visa, it's free!!!
    Russell John LennonMarch 15, 2023
  • We have rural internet service and pages didn’t load properly. Email documents didn’t come through. Etc etc. what a pain. Might use a travel agent next time to save a TON of stress.
    Linda StatherMarch 12, 2023
  • I have been two weeks trying to get a visa. You have my money, I don’t have a visa.
    George MoskiosFebruary 11, 2023
  • The document you have sent is the same one I already had. You claimed not to be able to find a completed sent for me. I wanted to download the one I had to my cell phone. I had already made a printed copy. Now, I have paid for two. Not happy!
    Shon DembyFebruary 11, 2023
  • I end up paying. $52 for an entry card when i thought i was sorting out an entry visa, due to confusion on the website.
    Ian Stanley CooperJanuary 31, 2023
  • This is totally unnecessary! You can go on the Australia website and save the fee this company charges
    Mary GentileJanuary 29, 2023
  • The Australian gov says we have to use their app to get the 601 visa. Your app shouldn’t be doing it, and charging us. I want my money back.
    Maria PopeJanuary 17, 2023
  • Took longer and cost $300 more than the app. Wish I would have known about it before.
    Emily MooreJanuary 10, 2023
  • I was charged for a 1 year subscription to iVisa that I did not authorize. I'd like it reversed or I will dispute the whole amount charged
    Lisa MarkleJanuary 9, 2023
  • Can not get visa for the price shows on the application they only give you visa if u chose Rush applikation... NO OK
    Per JensenJanuary 8, 2023
  • I don't know what is going on. I follow the instructions exactly like the supplied instructions and it gets rejected. Not only that but the rejected shows the wrong picture for the person. Shows my picture for the wifes. Then I put in the same proper picture for the wife and it gets rejected again. This has happened for both Australia and New Zealand. Frustrating experience and I'm too old to get Frustrated!!!!
    Gerald F WinansJanuary 5, 2023
  • This is a FRAUD It is NOT an Austrialian Visa, required to enter Austrial on a cruise ship I paid $54.98 and received a passanger card which is usless. I'm now trying to board a NCL cruise and cannot board with this usless Passenger Card iVisa .com is a fraud
    Donald Allen LevengoodDecember 9, 2022
  • It's a scam! stay away... Visa for Australia they "provide" are fake. There is no record of it in anywhere - you will likely be stopped at the border. I can not believe the amount of "good" reviews here. Scammers these days became so good at their job... Luckily I got my money back through my bank.
    customerDecember 9, 2022
  • iVisa is a total scam and deceiving - charged me USD 23.99 to review the Australian arrival card for tourists. I wanted help with an Australian visa not the arrival card. Impossible to get a refund! I'm surprised the Australian Gov't doesn't do not to closed the site down or warn tourist applying for a Australian visa to beware of this site.
    H. P. YeeNovember 16, 2022
  • I just needed an ETA visa for Australia & your website manipulated me & charged me $314. Came to airport and i had to apply for Eta Australia visa at airport. Please cancel whatever you subscribed for me and refund my money back please.
    Azita UsefiNovember 12, 2022
  • Paid for a visa application ($48), was given an incoming passenger declaration instead, that can be easily picked up at the immigration department. This has been a complete scam. Don't make my mistake and avoid this website at all costs.
    KT YNovember 11, 2022
  • I went on the website to get a tourist visa for Australia as the government website wasn't that clear. I put in the relevant information the online form asked for. Unfortunately I got a landing card. When I queried this with the company I was dismissed. The company say 'We are a global, digital company that creates 100% online products to help you get all the necessary documentation for your journey. Our teams are located around the world and are available 24/7 online to assist you. We strive to make the process of applying for travel documents as hassle-free as possible.' They failed on all accounts and charged me for the privilege. They are only interested in taking your money, so be careful when using them.
    SimonNovember 10, 2022
  • I was approved but I still haven't heard if my husband was approved. $143 was deducted from my bank account instead of $47 as was told.
    Dawn L HibbardNovember 9, 2022
  • Be aware that even though the site was easy to use however, they implied that I needed a New Zealand visa which I found out later that I did not and was charge more than I was quoted. Next time, I will deal directly with the embassy.
    Georgeann GarritanoOctober 29, 2022
  • #606873. You granted a visa that wil expire before I will leave for Australia. Ths error is on you.
    Russell Morgan FloreyOctober 19, 2022
  • I had purchased the 1 hour turnaround service. But unfortunately the entire process took about 3 hours. I was asked to resubmit my passport photo and selfie multiple times. The most frustrating part of it was that there is no direct chat (as advertised on the website) or a phone line I can call. All communications were done through email. Overall not a very good experience.
    MHCOctober 14, 2022
  • Cannot get the ETA for Australia , cannot upload the passeport or photo .
    jean Pierre ergasOctober 12, 2022
  • Didn't get what I thought o was paying for I found it very confusing
    jayne ann hillamSeptember 25, 2022
  • Don’t trust iVisa! Travel visa to Australia for less then 3 months cost Max 20$. They charged me 117$!! I didn’t know. My bad. They are using people who don’t know. They send me email back they put my picture on the wall for costumer of the year!? Laughing at me they show how stupid I was.
    UrsulaSeptember 21, 2022
  • You title "iVisa.com" is totally deceiving. I was expecting a visa. This is useless.. this declaration.
    Anita Marie LococoSeptember 13, 2022
  • What a waste of money! I paid for the 4 hour express and received a declaration with my name on it. The check in could not do anything with that. So I went to ETA app and paid $20 ad got my visa in 10 minutes, and the check in counter had already received it. So... very frustrating.
    Niels KoerversSeptember 8, 2022
  • Not what I expected, and very ridged response from iVisa when I had realized that I subscribed and paid for the wrong service.
    Lian Edward NelsonSeptember 3, 2022
  • I applied for a tourist visa August 2, 2022 And still not issued….seriously? I’m 73 , married to a dual citizen Aus/US and my tourist visa is a problem???
    Marion Carol ToddAugust 27, 2022
  • Web site extremely difficult to navigate. Had to use my sisters i phone to complete application. Could not do it on my smart phone. Difficult to get picture taken. Kept rejecting my husband's photo saying he was smiling. He was not. Just took a long time to get thru process
    DianeAugust 22, 2022
  • It required 4-5 passport scans to finally be approved. While the processing of the phots are adequate the acceptance was not.
    Gerald JamriskaAugust 15, 2022
  • The visa to Australia took very long time because of covid and Australian government. I ask iVisa a lot of times about that but got not any help. I had to check with Australian immigration site to get information. I had been more satisfied if I only had direct contact with the immigration!
    Bo JerkemanAugust 13, 2022
  • Worst experience - Terrible customer service / responses from iVisa. Do not use iVisa, particularly if you are needing Australian passport photos as they will not be accepted by the Embassy. Use Passportphotonow.com instead.
    JaneJuly 12, 2022
  • Although the communication was up to date and people emailed me back within an hour. I paid 90US dollars for the visa to be ready in 24 hours. It took 53 hours which put me in a very stressful state. The emails that came back said it was approximately 24 hours and when the visa was with the Australian embassy they could not do anything. I totally appreciate that but the marketing strategy is to get it to you in 24hours which this company did not deliver on!
    David LoweJuly 11, 2022
  • Not what I paid for. Wanted tourist invitation gave me something else entirely
    Castor MurilloJune 23, 2022
  • The transit declaration is pointless you can download the DPD app and do it yourself for free and it processes instantly instead of paying $60 for it to get done in 24 hours
    Noah Jalyn HolmesJune 17, 2022
  • I believe I have been scammed through this site. I cannot get ahold of anybody to help and I have more money withdrawn from my account than I should have. When I got to the airport I had no visa showing so the visa application I had approved through this is not valid.
    TamraJune 7, 2022
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