So far it tells me I can download my Australian Visa but it’s not working!!
I have cancelled my request for visa services. Your site was not able to upload the many photos I provided and your team did not process my visa request timely. You do not have any telephonic services or methods to support your customers outside of chat or email. This was a poor service and I have requested my money be completely refunded to my Visa.
I used this service for New Zealand & it was fast & easy. My Australian attempt has produced zero results.
Easy enough to take my money but no documents supplied and I am still awaiting information on how to get Health Care Card as originally signed in for.
This is such a lie! It is for DPD and was not advertised as such! The DPD is FOC and immediate - done via DPD app and they charged RM300!
Poor handling of my eVisa to Australia. I received 02 mails 1) Approved and 2) Not Approved. The process was poorly completed and so badly managed. I have been following asking if any other supporting documents but answer was straight No and the eVisa was rejected. The process was handled very poorly with 2 notices creating confusion and shows the flaws in the system of Visa processing. I have 02 mails and want a full refund include my visa fees. The agents handling the live chat are junior staff with zero experience or proper trainings. If you check the logs . Agent Borris who handled my chat was not even sure I was on rush and said mine was standard application visa . The 2nd agent Hanna clarified and said I am.in rush services The whole process was a mess and poorly handled. I would like a full refund including my visa fees as well for the careless management of my case and the flaws and disaster Customer Experience.
If there had been zero star rating available I would have chosen this. The whole experience using iVisa was a disaster from start to finish. I will not be using this company again and would not recommend anyone to use. They fails to deliver the service that I paid for at an extremely stressful time, though a family emergency, which I was helpless to support. I cannot put into words the emotion and sheer lack of empathy or humility shown by this company.
It is very hard to process my Australian Visa Application. I have no idea why you changed my wife's middle to U. The passport clearly shows its a J.
DO NOT USE SERVICE! DECEIVING! THEY SUBMITTED MY APPLICATION WITHOUT ME SUBMITTING IT MYSELF! IT'S LIKE THEY ARE WATCHING YOU.THIS IS VERY DECEIVING AND WEIRD HOW THEY SEND YOU AN EMAIL TO CONTINUE YOUR APPLICATION WHEN YOU HAVEN'T SUBMITTED AN APPLICATION AND THEY TRICK YOU INTO PUTTING YOUR CARD INFORMATION RIGHT AWAY SO THEY CAN CHARGED YOU RIGHT AWAY WHILE YOU STILL FINISH YOUR APPLICATION. THEN WHEN YOU HAVEN'T EVEN COMPLETED AND SUBMITTED THE APPLICATION SINCE THEY HAVE YOUR CARD INFO, THEY ALREADY CHARGED YOU AND THEY PROCESSED EVEN IF I HAVEN'T SUBMITTED THE COMPLETE APPLICATION!!!!!! I REQUESTED FOR A REFUND! I HOPE AT LEAST THEY CAN FIX THIS ISSUE!
You charged me for a service you did not provide. You need to refund what I paid you. Adam Robert Lucas.
The photos were not good quality and were rejected by the consulate.
The service from iVisa is 5 stars but do not get AUSTRALIAN passport photos from here. I got this email from the consulate after I drove to Los Angeles to apply for passports for my kids: "Unfortunately I have checked the photos and you will be required to mail new photographs. Could you please have a new passport photo taken. You can find information on passport photo guidelines and recommended locations to visit by clicking here"
The info said this would take 2 days to process and it took 1 day. That's good, yes, but I am cynical enough to go away feeling it would have been processed in the 2 day gap I had without paying extra for a rushed service. So I feel ripped off. My problem probably but that's how I feel. I know I should be grateful...
In all honesty I don’t think I could be anymore disappointed with my experience. I applied for a temporary visa in a country which currently requires travel exemptions. In order for me to obtain a travel exemption I needed a reference number for the visa application. I tried to obtain this from iVisa twice and no one was able to provide me one. I ended up getting another visa directly through the government and paying AGAIN so I had a reference number to provide. Terrible service and complete lack of communication. I’m now out of pocket and iVisa seem to have little to no awareness of current procedures relating to COVID restrictions.
Chat is slow to the point of being useless. Unable to send a review due to a flawed, impossible to see "Capcha" process. And this is the SECOND time I have had to apply and pay for this Australian Visa. Will I ever receive a refund? I highly doubt it.
We old people lost all our savings thanks to you.We paid 160 us dollars do get eta in one hour.It took over 5 hours.We missed our plane and will have to pay for the Sydneys hotel.We heard Australians are nice people.Really !!??
We were in a rush and we had to go to the government website that approved our ETA in 5 minutes. so I had to double pay because your 1 hours or less was not fast enough for our situation. your cost is more than double the AU government site and look an hour compared to 5 minutes. Would not recommend and will continue to make reviews to warn other travelers.
I chatted with your rep yesterday about the last name. It was not corrected, now I have to do another application!
It was just impossible to get it done! It took me so much extra time. It is just not working! So I had to contact the support, but there were no answer, the time I was there. Then I tried again in the evening, had to contact support again, and then your answer was, that I had to write my husband was not married, and also that he was retired, although he is self-emlpoyed and still work. Then you said, you could change it afterwords. Not a good experience, really bad experience.
This visa is not good for Dutch citizens, was denied to board the plane, yet was charged $70.00. Any chance to get this money back?
Why do you have this kind of useless bureaucracy for everybody, also for travelers from countries where people are normally trouble free? I understand visa requirement for nationalities who often cause problems. But for everybody... Why? You could have a look how for example Malaysia does this and try to learn of it.
The worst service! I have reached by phone and by chat 3 times right after the order and was unable to cancel so i will have block payment!!!
If ‘China’ is a valid nationality on a passport. I don’t see why it’s not in the online selection list for nationality. Did you do a research on all possible nationalities before you put the list into the system? Unacceptable mistake
This is a con. If you have an EU passport you can get the Australian visa for free on the government website whereas this one charges you $20 per visa. I’m shopping card they’re allowed to do this.
worst service ever! almost could not board my flight to australia because they did not adhere to their claimed timelines! support service is next to non-existant - NEVER AGAIN!
I was a bit disappointed after waiting over 8 days for my visa to be approved., and the worry it caused, especially when my partner received her visa within to days . Only when I paid an extra 60 AUD dollar Did my visa come through the next day .
I asked for a visa for me W N Hood and I receive a confirmation for my wife P A Hood .....who already has a visa. Please may I... William Nicholas Hood CVO CBE.....have visa ??? URGENT URGENT URGENT.
Nobody told us that we needed visa to go to Australia for a holiday as British Citizens this has not been previously required. My wife missed her flight for this reason as you took to long to issue the visa. The visa was applied for on the 10th Dec and it says that she must not enter after the 10th which is impossible as she only leaves south Africa on 11th and arrives on the 12th. Altogether a nightmare of an experience. No wonder you guys cant play rugby!
Paid to get a visa within 1 hour as advertised. Instead it took over an hour and a half so I missed my flight :( They still charged me £112 though. Not best pleased...
I paid extra for the 1hr processing fee, as I needed the visa within an hour. The visa came in 1h 37m so we missed our flight. Check-in staff, everyone was waiting to rush us through so I got on the messaging system to ask if there was any chance of it being processed, or could I at least have an ETA, all I was told was 'your application is being procesed'.
Poor feedback, poor feedback on on-line chat. No-one to pick on the phone in India and UK. Overall a bad experience, although they did try to push in the end. So at least thanks for that even a little late.
DO NOT USE THIS SERVICE. I felt robbed of $70 as I didn’t realise yours was a third party service and I could have got this got free. The respond saying that you wouldn’t get the same service from the Australian government but this isn’t true. The Airline is used went on the Government website when they knew I used the ivisa and they got the ETA quicker than ivisa at no cost. Ivisa are scammers who prey on tired and confused travellers to rob them of their money when all they do is transfer details to a government site which anyone can access. PLEASE BE WARNED as I don’t want others to fall in to this trap and cost themselves money unnecessarily.
Left hanging dry with visa application. The 1h and the 4h service don’t really exists. I booked 4h service and waited for more than 24h. So if in a hurry only use official government services or other reliable companies with a good reputation. Extremely disappointing. The visa got miracly delivered when I intervened for the second time and asked about status update.
YOU HAVE ENTERED OUR NAMES WRONGLY! WE HAD TO REAPPLY OUR VISAS AT CHANGI AIRPORT AND PAID S$100 MORE! I DEMAND A REFUND! YOUR SERVICR STINKS!!!
You sent me an old Visa (2013). Please send me the new 2020 Visa. Thank you.
Because of an emergency, i needed a visa within an hour. I recieved the visa yesterday. 6 days to late. At least, i‘ve got the 50$ „fast service fee“ back. But the 20$ are just waste.
To be very honest - you guys are a rip-off! You charged me $100 CDN for a rush one-hour visa when would have been charged $43 CDN for a 10 MINUTE APPROVAL form the Australian Immigration website! You should be ashamed of yourselves!!!
Too long to process We applied for 1 hr eta and my friend had his before me which mean I miss flight and must buy new ticket and extra hotel he is now in Australia without me Not good Maybe nice if you refund the admin fee At least That is why I paid the fast track! Thanks
Got asked to provide extra information, but information requested was already filled in the original form. Even after re-confirming information, got asked to scan and send passport pictures, which again contained the exact same information as initially provided in the form. This resulted in a process that exceeded the 24h advertised, for no good reason that I can see. I got the visas I ordered in the end, but the process was more annoying than it needed to be for the price I paid. [edit] After I wrote this review, things took a bad turn. As I tried to check-in for my flight, I got denied on ground that my visa was invalid. Turns out there was a mistake in my name, even after all the steps described above. iVisa did get me a new valid visa within a few hours, but I got lucky that I tried to check-in online early in advance or I would have missed my flight. Can’t recommend iVisa’s services after that. [/edit]
I had my Visa on time but my partner did not and now he could not board the flight and we have ended up being split and I am In Sydney and he is not. We are outraged and this has ruined our trip thanks to lack of organised staff at ivisa.
We paid for the 1hour service, and our visas took nearly three hours to come through. Don’t bother going through this website - the Australia Gov. issue visas pretty quickly (mine came through immediately), and it was completely free.
I paid $70 and waited an hour because I mistakenly chose your website rather than the one provided by the AU gov which charges only $20 and 5 times faster. (my colleagues were able to make their flight) Feeling scammed.
Issued wrong visa. Asked for Tourist ETA you issued Business. No telephone number to contact. Not even coming on chat. Also generated 5 applications and charged my credit card. Vere disappointed
Hi paid for a 1 hour service and it took over 3 so I'll wait for the refund of the fast track fee paid. Other wise it was good service!
Your service induce me an error, asking my middle and first name when it is not what is written in my passport. Besides, in Portuguese, middle names also includes family names. So if you are not able to offer the proper service to different nationalities, just do not do it. This service must be taken seriously because it envolves relations between countries. It is an operation of a public service, but a very disappointing one.
Even though I was sent approval of my application within an hour. I now also have someone else’s visa application. And I do not have mine.
You sent me my Visa and another person from the UK. NOT GOOD
Out of the options offered, I chose your express service which was to take 30 minutes. As I was at the airport checkin I naturally believed what you stated and expected the visa within 30 minutes. End of the story I miss my flight, which means I have missed a very important business event.
Just wish there was a lower rating than 1 star put in for an eVisitor visa to get into Sydney Australia as my airline never advised me I needed one I sat in transit and purchased one online from this company iVisa.com I purchased the express 60 min approval for $70 I waited and waited but no contact went onto online team to see what was going on they said it was an estimated time can take longer they will keep me informed every step of the way and that was the last I heard from them contacted the team again after 24 hours they got it done in 2 minutes so to my understanding they had my visa ready but never sent it or forgot to send it absolutely appalling service would not recommend to anyone can’t stress that enough
I paid $70 for an expedited eta to receive an email that you are busy and I’ll be lucky to see it before I travel!!
