Not sure if the documentation emailed to me is actually a visa
It was a first time so will have to use more to give a better rating
I found it tricky getting the photo done. And completing the box for my nationality had to have several goes before it accepted UK even thoughi live in New Zealand
I'm not taking another person with me to Australia but it kept asking me information. I advised that I'm not taking another person with and it would not allow me to continue. Then I completed random info just in order to continue.
It took more than a few goes to understand what was required. We got there in the end but if it wasn’t for my persistence I don’t know how long it would have taken.
It kept sending me back to one box that i had filled in many times. Only when I tried again the next day, it accepted it
I object strongly to having to pay for a service only to discover that more details are required. Payment should be the last step in the process, so that the process can be cancelled at any stage. For this reason I will not use iVisa again.
I didn't like trying to get help from the AI help. I did like when I spoke to a human, the young lady was very helpful and fully understood what the problem was and immediately corrected.
Taking a picture of the pasport isn't so easy. It depends on the quality of you camera on your phone.
Had problems with getting downloaded passport image approved. However, feedback was excellent.
I had to take photos of passport and self so many times because I could not find a way out if the system!! And the photos were accepted.
I had to submit at least 8 different photos of our passports before the application was approved. The ones that were finally accepted didn't seem much different from the previous ones.
Its a quick and easy way to get a visa straight forward and easy to do However trying to get a picture of my passport to pass inspection was annoying and really slow because the camera using the app takes the picture but doesnt upload it so you have to come out from the app and take the picture to go back and select it in the files and hope it likes the picture otherwise you have to do it all again
The feedback I receive is very vague. There is little specific s on how pictures should be taken. Also, there should be a verbal contact if you continue to have problems Originally (I tried the selfy with no luck, upload professional pictures)
This is the first time using this app. It is not as simple as it sounds. As far as the direct help chat line it is no help what so ever. I struggled for two days then I finally replied to the invoice they sent us saying I needed help but not sure how to contact someone. After that the people from customer service contacted us they were great and very helpful. It was a matter of one week and we had our visa. If ever in need of another visa we would use them again.
Difficult to upload passport details & photo - could be my fault!
It was easy to sign on and apply for the Visa. Unfortunately the time promised for the visa is not always possible as it depends on Australian Govt Dept managing the request. I had my visa quickly but my wife did not I suggest an application in made in at least twice the time promised by iVisa. They were very responsive when I contacted them to query timings
I have recieved my visa from you, but i keep getting emails saying i need to apply before i travel to Australia.
The picture s you need must have more proper information, ,I spend hours going back and forth to her home taking all kinds of pictures of Hillary and submitting them to you , All rejected ,the last one I took was ok to get visa.
Would have liked the payment at the end of the application not halfway through otherwise it was pretty straightforward.
I like tye prossec time was fast but the price was little high
It was very difficult to upload a picture of my passport and selfie pictures according to the standards setup by the office. It me 10 attempts to get it correct.
I am 78 and abit more app savy than some seniors and found this very challenging and frustrating with having to photograph and upload my passport, take suitable selfies. Having to check Whats App or SMS for messages,then go back to.the application caused me anxiety which ended up with me duplicating the application thereby causing 2 charges to my Visa card. This may seem trivial to you, but I found it anxiety causing. I would recommend your site but I would warn them that it could be frustrating.
Overall the process was simple enough and easy to follow. It would have been easier if when two people are traveling together the application would have transferred data to both applications. Getting the passport and face photos to be accepted was a pain quite frankly. Continually asked to resubmit for unclear images and for smiling and showing teeth when neither was the case. I uploaded images from my I phone and also scanned images of the passports that seemed to be of good quality to my eyes but were not accepted. I did begin a chat after the 3rd attempt to upload photos and while waiting for a response I received an email with our approved visas!
I have used you before and it went very well. This time I hd to upload my passport photo 10 times. I know it was partly my error but not being able to speak to anyone made it so hard.
Kept asking for repeated submission of data. No phone or other human contact available. On the other hand, visas were processed
The system kept telling my passport was not flat and continually told me my picture was unacceptable. Spent over two hours to continually resend items. VERY FRUSTRATING!!!
I had to re take pictures. I’m still waiting for my husbands visa.
I was charge 3 times for the same application and I don’t have a contact to resolve the problem.
The process was a bit challenging. We found the upload of docs was cumbersome at best. When we received the docs, there were no photos, so the need for the photos was confusing and not explained clearly enough. I believe the photos were used in the digital world, is that my understanding?
I was concerned that after I had paid I still had to upload my passport. I am not a young person and I would have preferred to know that I had uploaded successfully prior to payment.
Taking the passport photo was tricky and could have been explained better. Otherwise once this was achieved it was quick and easy.
It took 9 photos before I had 3 that were acceptable for a tourist visa -- including the one used for my driver's license! The suggestions were clearly machine generated and not particularly helpful e.g. "Be careful not to smile and show your teeth." which did not characterize any of my submissions.
if you are an older person like we are, figuring out how to download and upload documents is not easy. the tutorial on your website in the application part, only shows you how to take a picture. Couldn't find one on how to upload, send by email, etc. make it easier to find tutorials. it took us about 45 minutes to figure it out.
The website was unfriendly, I needed help to get through it. I made 3 phone calls all telling me to go to the website. Today I got notice that the visa for Auatraila has been granted.
I had trouble uploading the passports because they just don’t lie flat. Also it would be good to be able to go back to be able to add information. For example when I started the application we did not have an address where we would be in Sydney but by the time it was finished we had booked a hotel.
Details not particularly clear, no authority asks for the same presentation of client
I'm a senior & i was fortunate to have a person available to help with the process. Tecknowledgy procedures are not natural to me. Learning; but prefer dealing with real people. Quick to complete application. Very quick response.
I paid for a farster service but it took a very long time unfortunately because of service maintenance. I had to buy an other fly ticket d’or Australia from Paris.
Having used the New Zealand experience before getting the Visa for Australia, I found it a little more difficult for a senior (66 years old). The New Zealand site scanned your passport and picture right in the app instead of having to scan, save and then add the document to your application. Your process is also done in two stages and makes for a longer application
It took 6 tries to get my photo accepted and twice for my Passport
It's rather time consuming and nerve wrecking in my application. I was asked to submit another photo of my passport . After submission on the next day, I was told my photo had some issues. The next day I had to submit again because of some issues.. all in all, a total of 4 days. If only I was told that both passport and my photo had issues, the process will be shortened by a day. For people who need the visa urgently, it may be an issue.
The fact that you were obset with the quality of the images that I transmit. I had to retake the picture several times... That take me over two days to complete the form...
I was told my application was accepted then I was told I needed to update it. Which is it?
The service was superfast. But I did not know I need a visum.I am from the Netherlands I had only a transfer on Sydney airport. The layover was 4 hours. I stayed on the airport. So I was badly shocked. Was a awful lot of money
Was easy to get into the website. Early part of filling in the details were smooth and simple.Some instructions not clear like 'skip passport details' option. After payment is completed, the 'sudden' request for more personal details, why not earlier? Photographing passport was not accepted, only the scanned version. Could be a useful advice. Overall I'm happy.
It is easy, but some area was more difficult. But in general good.
This was a challenge for senior people as the photo was repeatedly not accepted, and my wife's passport image was not accepted. She wanted to cancel our trip as the experience was so frustrating. In the end it worked out ok. It's just that senior folks are not so tech savvy.
I do not understand why the application process was done in two phases . The opening phase was quick up to the payment process. But then unexpectedly, a second more detailed range of questions and file drops had to be completed. Why can't this operation be completed all as one??
I did not like submitting the photos. Why have us submit it several times?
