It was so straight forward to fill in for a visa very quickly so l hope this helps others.
Quick response to my request for support. Approved my cancellation and refund.
....NO problem as it is generally easier to get a visa these days..... Your computer page and is very simple to negotiate and I had no problems and I still wonder what caused the queries at your end !!!!!
The questions are worded clearly and understandably. You can complete the application on your own without assistance.
The application for the visa was easy and Quick, but it was never clear to me, what the cost for the visa was, till I got the payment request.
It was slightly confusing, but I had help, then it was ok
Fairly easy to navigate the site. I liked the way I could upload the passport information and the system validated it in real time, and enabled me to update incorrect information before submitting. I understand that I was entitled to a free visa to the country I was applying for but went into a payment cycle and ended up paying
This was a simple method and the electronic items attached to the application worked well.
After some initial concerns over whether my visa would be available in time to allow me to undertake my prebooked trip, iVisa’s consultant guided me through what I found to be quite onerous visa information requirements and enable issue of my visa well in time.
It was quite expensive getting visa s for Australia and New Zealand I was not expecting them to be so expensive
Placing my order hasn’t been easy. There was some information to be corrected. And every time I tried to upload the required documents, the system displayed an error message. This went on for several days but thanks to the assistants, who were really helpful and supportive I finally got my visa. The chats both via WhatsApp or directly on the website have been really useful and effective. Great job! Thanks again
It would have been 5 stars but we did have a complication with payment but hopefully it’s sorted Then yep 5 stars all day long 👌👍
Quick and easy to follow just got to get the camera bit right ✅️ then it would gets 10 but hey maybe user error !
with the guidance from the team it was relatively easy for me to apply for this visa
I felt supported by the customer since I started to apply until the end. every time I was receiving the messages telling me that they still working with my application. If something needed, they will come back to me. The instructions were clear and the service new how to understand me when I explained something. The key strengths of this company for me I will say: the clear instructions, affordable service, fast processing, and excellent customers support as I wrote before. thanks a lot and continue on the same rythm.
Enjoyed the quickness of the answers to questions and the pleasantness of the people I dealt with
Pros: Very straightforward to navigate website. Forms easy to fill in. Only needed to supply a photo of the (UK) passport and not required to supply a seperate mugshot photo Very rapid response - ETA sent within 10 minutes. Great status updates Cons: Website needs some "response time" tuning - I stayed on the "upload passport photo" page for about 15 minutes whilst I sorted out a suitable photo - I began to receive "Order not yet complete" emails. The emails still kept arriving even after the order was completed AND the ETA had been delivered
I managed after a couple of tries to complete what I needed
At 80 years old, I am not the best at filling in things online, and it does stress me. The whole experience for me, is not easy, and I just have to hope that I’ve done everything correctly. I did manage to navigate my way through this application, so that’s good.
A lot of information to write down, a lot of documents to uploaded. However it was good and fast
Once you understand the process, easy to follow. Only downfall not being told it’s a two part form. Fill in one part and pay Next part completion. Both forms were replied to via email very quickly and efficiently
Excellent service with regular updates. The only reason it is not a 5-star, is because of the price. You pay a hefty fee to use the services. However, the fee is justified in the service delivery.
I found them very helpful so l didn’t worry if l got something slightly wrong they just asked me to correct it
The visa application was quite easy to complete and I was kept updated daily as to how my visa application was progressing. I was pleased with iVisa customer service.
The process is quick and quite straightforward. It was a little confusing to be instructed to take a photo of my face and then not asked to upload it.
Just needed a quick way to get a Visa for Australia. It just took half an Hour and all was done. What do you want more? Simple and easy
Easy to navigate through all the questions. Early detection of self-errors. Focus on relevant issues for the purpose visa issuance.
The site was ok but couldn't work out why i had to present the passport pages twice. the first one just disappeared
The whole process was really easy. I battled to get the scans approved so they e mailed and offered to upload it for me. absolutely amazing. thank you for the incredible service!!!
Any difficulties that I had with my application were entirely due to my lack of technological ability. The video on how to photograph the passport was particularly helpful.
The Process was relatively easy and simple, but did get a little bit complicated toward the end. When it seemed to ask me to repeat the information I’d already keyed in
Program was great once we got it right. Had to submit photos three times even after the computer said they were good.
The instructions were clear and the photo and payment collection easy to use.
It was all going so well until I had to do the photographic thing, but after about an hour succeeded in getting the "ok" from yourselves. Next year it WILL be shorter. (Son lives in OZ)
Bit hard to start with but after a couple of chats things got sorted. It’s a good idea not to get too stressed
Once it was established the photo I was sending wasn’t up to standard, everything went smoothly
Ivisa greatly helped make the process of applying for an Australian e-visa simple. Thank you!
Easy site to use, updated emails to let u know what's happening is reassuring. Would recommend this site to anyone.
I’m not tech minded, so did find it hard,I’m sure it wouldn’t be for most people getting into difficulties the help line was really good couldn’t he competed it without help
I was pleased to have an experienced person act on my behalf to arrange a Visa to Australia
Hello ivisa, you have been most helpful to me getting through the process for obtaining our Visas. As age creeps up on us. 83 & 78 years we all need help. So thankyou so much. Susanne.
Straightforward . Clear instructions . Far easier than the site I had just used to apply for my wife's visa .
I would prefer to give rmy review after I have my iVisa in hand however the experience has been good up to this point. Both Lucero and Rita have been very helpful and are to be commended.
What is frustrating is that to get back into the website to check the status of the visa was problematic. Even when I put my email or number in, it would not take me to the website.
The ease of making the application but I really only wanted to update my passport details and has to apply again double cost !
i had trouble with the application and there was support all along the way.
It can be improved further to be in line with the deliverable Overall are very responsive supper and help. Thanks once again for all the support and help 🙏🏻
The interaction between the applicant and the website was sympathetic and patient. If the applicant makes a mistake the site is will take you back and point out the error, as I did on several occasions
Very easy to apply for online even for someone not too tech savvy
It was quite easy to understand. My first time to do this and didn’t think I would be capable
