Visa document did not have a grant ref number I spent all day on live chat request for this but got nothing. I have requested a refund as I’m unsure this is legitimate. If they had provided what I had requested this would have been a different review however the customer service is really poor anyway. Since posting this review I have received correspondence from the director of customer services who has both apologised and refunded the fee. Therefore I can only amend the review in fairness to his prompt response and outcome.
Site works okay and I got my visa but you charge 20 US DOLLARS rather than $20 AUS as the Dept of Immigration and Border Protection does. I have used their site in the past to get my ETAs and this time mistakenly ended up on your page. I won't make that costly mistake again.
