Too difficult if you don’t possess a scanning device to send the required photos with the application.
I had to submit my photo 5 different times! Did not like that.
It was easy to make the application for a visa but what I wanted was an ETA not a visa. I thought I chose the pathway for an ETA but it kept leading me to a full visa. I feel I have ended up paying for something I didn’t need or want.
Please show the specific examples of how you pictures and passport pictures should look like right from the beginning. That short video was not that helpful. The pictures with green check makes or red cross outs was very helpful but I did not get it until after failing numerous times sending in photos. The young lady who finally starting email me was a great help.
I disliked the chat - took 90 minutes to get someone. Once I did they were very helpful. Also, I was asked for more, very detailed information after I submitted my application but there was no where to insert it and no instructions. That’s why I finally went on chat and they told me I needed to submit the info but not how to do it. I finally just submitted all the information through the chat which didn’t feel right. When I still didn’t hear anything I emailed and got an immediate reply indicating that my application was still being reviewed by the Australian government. But the next day my visa was approved! The process took 6 weeks and my travel partner had theirs completed in 24 hours.
I was in distress, my husband just died. So the pictures of myself, plus the passport did cause some problems. I am in the lower 48, and near a middle sized town, so I could go and have it done professionally. If I was home in Alaska it would have been a problem. Just a heads up that not all people have the opportunity to have a professionally done picture at a moments notice.
As a senior, with less than average technical skills, it took us a couple of hours to maneuver. I would have appreciated a “person” to talk to, not to walk me through, but to help direct. Seniors are a major portion of the serious international travelers and it is why I did not give a higher approval grade. We got through but it was not an easy task. Thank you for asking.
The issue I had was that you had to pay upfront. It makes more sense to provide information & documents first, then if everything is approved, request payment before the final approval is given.
Once I had completed the Australian Visa application, the app told me it was incomplete. Unfortunately, the app does not indicate clearly what additional information is required. I spent many minutes attempting to locate and submit the missing information. Found the process frustrating. When information is missing, it needs to be identified within the app very clearly rather than forcing the applicant to figure out what’s missing.
Most of the steps were fairly simple to fill out but the part where we needed to take a photo was very frustrating. It took about twenty tries. It would reject the photo saying it was too dark, then too light, then not sharp enough, then shadows, then too far away, then too close, then it didn’t like the background, then I was not perfectly in the center, then I wasn’t looking straight enough into the camera, etc. I tried it indoors with the light on, then lights off, then near the window, then away from the window, then outdoors, then on the patio. It didn’t like any of them. Finally I got one it approved of.
when we tried to send a photo of a passport we got an error message. we tried 5-6 times all with a boiler plate error message but NEVER were we told WHY. what aspect of the photo was not acceptable? VERY BERY FRUSTRATING
Paying in advance before even completing the application. My scanning of passports were not accepted for 2 days, either in color or black and white. In the meantime the money had come out of my account. On the 3rd day of trying it accepted the same scanned documents which were rejected 3 days earlier.
Did not easily clearly indicate where to find my choice of TOURIST Visa. Be careful or you get a work visa
The app was easy to use, although the photo submission with a white background and NOT a selfie was time consuming. I did not like the fact that there was a fee of $185 dollars for a $20 visa. Being that a visa is now required, it was my only option for my two night stop in Sydney. I'll just have to chalk it up to travel isn't what it used to be.
Keeps asking to submit passport scan. Have tried several times and keeps sending message that document doesn't fulfill government requirements. Payment was already debited in full before application was even processed
I found it difficult to send my picture and a picture of my passport. The extra help was good.
I got a bit confused when I had to answer some questions because they were confusing.
The process to apply for the visa was good. I did it from the airport. I got the info that I would get an approval within 16 hours. I was leaving from Stockholm to Bangkok and then Sydney so I figured it would be just about enough time. I tried to contact Customer service by email and Chat but didnt get answer to my specific questions. (This was a Friday, Sep 15th). I got a confirmation that my visa was approved only on Wednesday, Sep 20th. By that time, I was already in Australia since Saturday, Sep 16th. Luckily, I stayed by the check in desk and the clerk told me she could see the visa had arrived only a few minutes after my application. had I walked away, I would had missed my flight since it took 5 days to get the approval.
Still waiting for actual visa from Australia. I have your letter saying I'm approved.
The application was easy to fill out online. Scanning passport and photo was also very easy. Trying to get a photo that was acceptable was very frustrating. Once a photo was rejected, the directions gave no clue why it was rejected. When emailing as to the “why” the same answers were received leaving me trying to guess what was wrong. After several tries one of the team offered to scan the photo in for me if I emailed it. I appreciated the help but this photo was also rejected. I still have no idea why the final photo was accepted. But I’m happy it was. The various team members I communicated with responded in a timely manner. I just wish they could have told me what specifically was wrong.
Easy to fill out. Struggled with the photo. Instructions said to not take a selfie but button on the bottom says selfie. We both have 2nd generation SE phones the photo quality wasn’t good enough. Ended up taking photos with an actual camera and then transferring it to my phone. It was really quick once we got the photos taken care of.
Thank you for the opportunity to write a review. I don’t, as a general practice write reviews. Don’t take it personally. And I am in-convinced that I am requested to write more than 11 characters to be able to submit this after initially marking my recent experience as 5 stars so I changed it to 3 stars. Thank you and have a nice day.
Your process is ok but it lacks some clarity re online help when filling out contents in the help if you had some pictures as a guide to how to ensure your scan is acceptable for use would be good when requesting further information ensure you use and spell the persons name correctly as doing this wrongly does not fill the recipient with confidence finally the visa start date I’m travelling on the 6th December 2023 why the hell would you start my year on the 4th July you requested my travel dates why don’t you add a field “visa to commence date” I have lost 5months of a new visa just for requesting it at the same time as booking my flights this aspect is not acceptable and or your application form should advise your customer to request nearer the time
Very easy app to follow and the visa was issued as requested
Just the process, with passport and a saprate photo that needs to be uploaded...
It was good that I could fill online. Didn’t like the questions particularly for my wife- once I said her occupation is house wife, I didn’t have to say what company, company address etc
The feedback on refusal of uploaded photos was inadequate. I was refused several times when I could see what was wrong.
Using this service was somewhat cumbersome. The payment process was initiated and completed first and I was then booted out, no application process followed. I was made to re-enter the system to complete my application. Per the instructions I was to answer a question about whether or not I have a criminal history. I don’t. That question was never asked during my application process?
Had to enter pictures and passport pictures too many times. Also the same information was asked for over and over. Once should be more than sufficient. Whole site is really a kluge. Also very costly. Rather a frustrating experience but it did work and I got the visas within 2 hours just by requesting standard delivery that promised a 2 to 3 day delivery window,
It took forever for you to accept my scanned passport. I tried everything to make it better. Not your fault but Qantas had in fine print that in order to get this one needed to download and use the ETA app for this. That information should have been in big, bold print. It took several days of hitting deadends before I got that. This is my 6th trip to Australia and I've never had so much trouble!
I had to scan my passport multiple times before it was accepted. I wasn't given clear instructions of what the problem was. On the positive side, the system was easy to use. When there were issues (which there were), it was easy to communicate by responding to emails and the staff were quick to respond, around the clock.
It was just really frustrating since I never had to do these pictures before for a travel visa.
The application on phone is OK, but I prefer using a personal computer as I make less key stroke errors. Missing from the on-line person computer apllpcation is the ability to take pictures and scan passports. To complete the application I had to take the picture and scan the passport with a phone, send both to my email address, save the documents to the PC, the upload the pictures to the application. The large screen on the personal computer simplies reading.
It took forever to send a usable passport photo. Otherwise good service.
The picture requirements of the Passport or individual should list the EXACT issue that the reviewer finds not a list of several possible issues.
Difficult to figure out what you did wrong when they say documents incomplete. They should tell you what was missing.
- Claimed to be free but ended with payment?? - first time I have had to pay for a Visa in my dozen+visits to my family -Too many personal questions, whereas those regarding my visit would be more constructive.
This was a fast and easy process. However my wife did the same process under a different application and the cost was 30% of what I paid. It seems to me that I had to pay for a 24hr approval. I paid $78US and she paid $20US. She actually received her visa before I did. I would never use this application again unless the costs were changed.
Having to repeat the procedure three times, since you viewed me as a possession of my spouse and we only succeeded when we used his name and email, no, I am not happy. I was, however, impressed that it took so little time, with the immigration email address (that was very difficult to obtain) and his credentials to receive the email. I will see how successful I am boarding the vessel with this info on Friday.
Installation of a coloured strip to catch the information at the bottom of the Passport would be very helpful. Instruction was rather vague.
The site was fairly easy to navigate. I did NOT like that you pay before finishing the application, nor the fact that all the fees are not disclosed until the end.
At a certain stage of my application, the screen froze up on me and was unable to retrieve what I had entered. I started again and completed my application and recieved an email confirming that my application was lodged. However now I'm receiving emails stating that my application is incomplete. Now I don't know which application in the system us incomplete? Please could someone help in this regard and reconfirm that my application has been completely lodged? Many thanks.
the instructions on your website is a bit of confusing. it is not that easy to follow.
Keep applicant more updated with the progress of their application and if you cannot process the application in the time frame for which the fee is charged then you should refund the fee unless you highlight at the time when application is filled that the timeframe we are promising is approximate.
Your website was mildly confusing, the product of the Visa was more expensive than if I had worked directly with Australian government. The turnaround was rapid
Had to take a picture of my visa 4 times until it was approved - they all looked the same to me. Otherwise I liked the interface.
There were 2 sections which was confusing. The 2nd section was requesting ans to a few more questions to complete application. Questions were already ans in 1st section. Appears the important info was uploading of my photo & photo of passport.
I know it is my own fault, but I thought this was the actual Australian ETA App. And, obviously, it is not. If I had realized that, I would not have used it. There were clues that something was off, but they did not register in my mind until I had already paid their fee. I know this is their business, but I think it is somewhat deceptive the way they go about getting clients.
I had to resubmit my passport photos three times. Had no such problem when using same photos for NZ visa
All went smoothly until I needed to send a picture of my passport. I sent it numerous times & was told there was a glare on it. After several frustrating tries I got in touch with customer service. Finally, a person by the name of Deyna got involved. She sent me the photo of passport & circled the part that had a glare on it. If this was done the 1st time it would have saved me many frustrating hours. Thank you, Deyna 😉 you were a god send.
