I had great difficulty in uploading a suitable photo Part of the problem was "no message" saying photo "unsuitable" As a first time user, could have done with such feedback This is the reason for it being a 4* rather than 5* rating
Good one stop shop for visa however it would be better if you were clearer earlier on regarding the additional admin fee you charge as it significantly increase the cost of the visa.
The app was quick and easy to download and set up. Applying for my visa was super easy.
So easy to complete and got visas as anticipated within 72 hours
The process was very straight forward and the time frame given to receive the passport was spot on
Site is Easy to use and navigate. Fast feedback for additional information needed to complete the transactions. Fast turnaround for Travel Documents ordered.
They were very professional and let me know what was happening during the whole process. It was super easy for me. Definitely recommend them for all your travel visa’s and more. Thank you.
it was so easy and fast for an elderly man who has little skills with computers u guys are the best b happy
The entire process was straight forward, although getting pictures to meet the requirements took longer than expected. Overall, happy to get everything submitted and approved.
Very quick & easy to do. & very prompt coming back very short turn around time.
The costs seem so high. I don't think many tourists will go if they have to pay the prices for the ETAs to be processed
I had a problem downloading my visa, and Patrick was very responsive and helpful. He was very conscientious in following up.
smooth sailing until we got to the to the part to upload and move photo into space provided. The window prior did not allow us to see if the photo was installed. Hence e tried several times. In the end e were not sure if the photo was updated or not.
The site was easy to navigate. It was easy to upload required pictures or documents.
The experience on line was fast and not complicated. It clearly denoted the cost of the visa, the time needed for visa completion by the government, so that decisions could be made easily. There was complete follow up emails for my records and completion of the visa was within the stated time !!
It was well organized and no problem but, it’s questionable as to whether I need a visa/entry document. I come from a visa waiver country. This was not fully explained, and I may have gotten this documentation. Without need
Its all very painless, answer a few questions, take a picture of your self, pay the fee and your done
My application was quick and easy. Turned it around quickly and very easy to understand.
Wonderful - fast effective and sorted visas so easily for both me and my husband in one go. Exactly as it says it does. 5 stars
It was very easy to follow. The instructions were simple to understand. I’d say it took less then 30 mins. I had to retake the photo, because I didn’t centered it correctly.
1st time used so no benchmark to measure by.Timing & overlap of emails when trying to solve an issue slightly frustrating.
Easy to do; I do a LOT of on line visas and this one was probably the easiest
Very quick. Had visas in less than an hour. System walked you right through the process.
My first time with Ivisa and they updated me and helped me every step of the way to get my 2 ETA. Thank you for your service!
The ease of filling out the form and I received the visa very quickly
Iam very happy with i visa there service are very good they make my dreams come true i really appreciate with i visa
For what it's worth, I am leveraging the service for the first time, and I can say they are customer centric. There service thus far has been great and all things been equal, I will recommend them to friends. crossing my fingers to get the visa.
My New Zealand Visa came so fast. THe Australian one will take time since I am not getting the photo right. It was good enough for New Zealand. So I just sent 6 different photo's in 2 mailings. I hope to find out this week.
Your process is clear, direct and delivers in a very efficient manner.
Not sure if it’s a problem on your site or Australian government. I had to take the picture so many times. Everything else was very easy and manageable.
It was so simple you just have to take a couple of pictures and answer some questions and it was done. IVisa is a 10 Star
fast easy to use and guided through all paper work with ease
I am totally unfamiliar with the visa process for countries I consider free market democracies. I've traveled Europe and Canada and never experienced the requirements that iVisa helped me with in the south Pacific
There is a expectation that every one has experience with online ‘stuff’ ie uploading photos, but everyone isn’t that proficient using these devices. I found it quite intimidating and worrisome
Quick process for the ETA Visa for New Zealand. I would recommend iVisa to ky friends and family.
It was really clear on how to navigate your sight. We followed the steps given. I was surprised that one of the Visas came up quickly! Just waiting for the other one.
It took me some time to complete the visas, but I think it's OK.
Easy to follow the form filling and even taking the required photo graphs.
It was an easy process! Visa was issued in less than 24 hours!
IVisa was quick and easy. I highly recommend using IVisa if you need a visa.
It seems that an organisation providing this service is valuable and essential for everybody who embarks on International travel.
The site is not very user friendly for more mature adults. It is probably perfect for younger folks.
I found iVisa to be very user friendly, helpful and informative. I was notified immediately if there was an issue with my application and when I corrected the problem my applications went through without a hitch. I have peace of mind knowing i am being taken care of.
You did what you said you would do - and communicated well
This experience has been very stressful for me. I know nothing about the internet and trying to get a passport picture and personal picture has been extremely hard. Don’t know if everything is ok yet.
Application process was easy to understand and quick to complete got my approval for travel, the same day highly recommend
Very easy application process compared to the official website on which I gave up. Visa issued within 48 hours! A bit costly though...
The photo business was a little tricky. As someone who is not into selfies, it took 3 attempts to get it right for the requirements. The questionnaire etc was fine and despite the inadequacies of the photographer (me) the entire process took only 48 hours.
It was easy to use the only difficulty was scanning the passports and taking our pictures. Once that was accomplished it was very efficient.
Easy to navigate. Was amazed how quickly the application was processed and approved.
