The site is very professional indeed - but that is the only joy I got as far as the VISA is concerned. I applied for a "2 day return VISA" option, paid max USD for that, never received the VISA. I am already back from my trip, received a notification now that the VISA is ready? I'm good thanks, got the VISA on the airport and will do it like this next time.
Service was excellent, but the $30.00 fee was more than half the cost of the visa.
Really professional and extremely helpful.I can't recommend this company too highly.I will definitely use them again.
Lots of feedback asking for items needed or improved. A good service with plenty of updates.
I can recommend someone to use i visa the communication is great and you can avoid going up and down. They real communicate.
I paid for expedited turn of 4 business days. The application to Ivisa was made on 31-AUG Me and my travelpartners were almost rejected in Uganda due to a lack of visas on 6-SEP (5 business days after application). With application IDs we barely managed to pass immigration. I will not be using iVisa again
I gave it 4 stars because of the constant feedback which was good
Fast and kept your promise. You said 4-5 days and I got within the time frame. Thanks and may God bless you and Uganda as well.
I loved it. It was wonderful. The email communication was clear and kind. Keep up the good work guys. Let me visit your wonderful east africa again and again
Even though the process was sometimes frustrating as I tried to provide all the acceptable photos, etc, I appreciated the quick responses to each email and the detailed information required to complete the visa application. AMZ
Internetpage was clear which steps you should take to start the proscess. Very quick and easy handling for you visa. Within 3 days I got my Visa
It such a great honor to me to use your site . It was so helpful and quick. I really appreciate your hard work . Great team
This is my first time travelling to a country where I need a visa so wasn’t sure how the whole thing worked but ivisa has a super simple process which was easy to follow.
Wouldn’t recommend this, we paid for the East African visa + ivisa’s Processing charge and received the visa after 6 days as promised however. The visa system in Africa is not fuctional and we ended up having to pay at every boarder regardless they would not recognise the visa and ivisa refused to help at all once I notified them.
Poor update on the status of the demand. I had to contact your platform to get a feed-back and have my status updated.
iVisa made it so quick and easy to get my Uganda visa. All the forms were clearly presented and it took very little time to fill everything out. I did have a problem with my passport photo (which I uploaded) due to the way it was taken. But that was corrected with one e-mail. I highly recommend visa!
Your commitment to serve your clients is unwavering and very effective. I cannot think of anyone else better.
Glad we used iVisa. It was a simple process to upload documents. IVisa kept us apprised of the status of our application as it was processed. They were available to answer questions late at night. Would definitely use iVisa again.
The process was very easy and approval was quick. The document was readily accepted by Uganda Customs and we breezed through the process. My only complaint was that within about 3 minutes of filling my application through the system, my contact in Uganda told me that all I needed to do was present Customs with a crisp, new, $50 bill and the visa would be granted. I tried to cancel iVisa but was told that since I had already "used their services," I would not be able to recover the fees they charged. I thought that was pretty unforgiving. Even so, they service was easy and I appreciate how quickly I received the visa via email.
It took more time than what I paid for That is my only complaint, as for the rest, thanks a lot!!!
iVisa service was fantastic! They were timely, clear and communicated effectively. Will definitely use them for future services.
It was a pretty smooth process, and I had the visa in a couple of days. There is a lot of documents and other files that are needed to submit, so it took me couple of hours to get everything located, scanned, and uploaded, however, the website does not time out constantly so you can take your time.
Easy forms to fill out. I paid extra for a three day delivery. It took four. Would have been nice to receive a refund in the rush fee.
Swift, specific and helpful. Takes most of the stress out of the process.
Worked like a charm! Slight delay though but came through in time for my travel.
I requested a d paid for a 48 turnaround That past by 24 to 36 hours. I was sent an email stating I would receive a refund of the expedited money I arrived and bought my Visa at the airport. I then received an email stating I had been approved 20 hours after I arrived!
IVisa team is wonderful. You respond timely and excellently to issues with visa processing.
The process was fast and easy! The instructions were explicit and the response was quick.
Was very user friendly and enjoyed the online chat trying to locate my Visa which was 1 day late.... but after contacting iVisa online they were quick to assist me.
Commitment is for 4 days but I got my visa after 9 days.
Quick and helpful processing of application. Super helpful support staff who helped me correct a mistake I made in applying for visa.
They made it easy. The web site walks you through the process.
the service is worst and not honest because i have to paid another mother at arrival to enter since the visa confirmation letter arrived late
No sense of urgency even after paying the additional $30 for a rush application VISA took 5 working days to be issued resulting in missing my appointment
They were great quick n simple.....This was my first trip outside the country n they took care of all my worries......I definitely recommend there services.....
Was delayed a bit, but was communicated clearly, and I was well aware of the timelines, even though it was delayed by a day.
I had a good experience doing this online and it was much quicker and the system user freindly
Ivisa commits to an expedited, 1 day service that they charge you extra for. They could not deliver in 1, 2 or 3 days. I received my visa only after my due flight had departed, so I missed a trip. No apologies are given. Really poor service
I paid for a fast issuance of a visa to Uganda, received it as expected but found out that my passport number was wrong. I contacted iVisa to inform them of the error and asked them to address it, but they decided to cancel the visa and reimburse me the amount paid. They advised me to get a visa on arrival that I got easily when I arrived to Entebbe. I am wondering why I was not informed that I could get a visa on arrival in the first place.
I am an American citizen. I was visiting South Africa and needed to travel to Uganda May 8, 2019. I traveled to Uganda years ago and simply secured my visa at the airport. Before I left for my trip I did a google search the night before to make sure nothing changed regarding the visa process. What popped up was that Americans can no longer get visas at the airport in Uganda. It instructed me to “Click Here” (iVisa) to file for an eVisa. They offered a “Super Rushed” 24hr service which I paid extra for ($156 total) to ensure I could get into Uganda. What I discovered was I could in fact get a visa at the Uganda airport for $50. The immigration supervisor said that there was no such thing as “Super Rushed “ service and that I used the wrong website to secure the visa. He told me to simply go to a certain window and pay for the visa ($50), which I did. I got into the country without any issues. It is now 40 plus hours later and I still have not received a eVisa as promised by iVisa. I have absolutely nothing to show for the money I spent utilizing that company. I complained and even requested a refund to no avail. There is no eVisa and no follow up to my refund request by the company. Terrible experience. Per their advice I would have still be stuck in the airport or sent back to South Africa, if what they said about Uganda no longer granting visas at the airport were true.
Some of the questions were not very clear and I found the service fee too high.
It worked great! I had a lot of trouble attempting to get my visa through another site. I tried iVisa and I was able to get my visa within 24 hours. I used the live chat for help and it worked well.
iVISA is reliable, quick and professional. Webpage is very user friendly. Their communication is constant while applying for iVisa and they will let you know if there are any delays. I would readily recommend their services.
Some agents seemed were not reading messages , to understand what changes were required. Kept suggesting to re-apply when we were requesting a modification. However someone read correctly, and assisted very well. The portal is user friendly
This team work with excellence and you contact with them anytime I recommend for you guys to use Ivisa website
Overpaid to get it in 24 hours which did not work out. Rush money was refunded as I did not receive this in time. I was notified in Uganda that you can order the visum directly online with the Ugandan Government and be mindful that the timelines communicated on the website for "super rush" may not be realistic (customs offices are closed in the weekend).
Very bad!! To way to long!! I paid for a rush. I feel like your website totally mislead me. As results I was unable to get into the country. I had to fly all the way back home to California and could not do buisness in Uganda 🇺🇬! Unacceptable 😡😡😡😡
Stunningly incompetent. If I could give zero stars I would. They botched my application so badly that my visa could not be issued. I was told - finally, after days of wrong instructions and dozens of emails - that my application was complete and I would have it in 3 days. Then I was told that it was not complete, and I needed to upload my photo and documents (again). Then again, complete, three days, and then Nope, can't issue, because "the government" - get this - found a visa had already been issued or applied for using my identity. That can only be the one that this outfit themselves submitted. At no time over the two weeks of frustration that this dragged on could I ever speak to any person, or even have a cogent correspondence with anyone. I believe that "customer service" is 100% computerized. NONE of iVisa's emails EVER answered any of my questions or spoke to my issues. They were all cheery, boilerplate, standard mass-type communications. I begged to be able to speak with a supervisor, but was totally ignored. Maybe an actual human in the organization will see this review and someone will FINALLY get back to me and help me fix the mess they made. Stay away from iVisa.
You stuck with me and answered my e mails promptly when I was very concerned about getting my visa to Uganda on time. I spoke with your staff twice and they were incredibly polite and helpful.
Do not have any problem with iVisa. I will recommend it to everyone. Nice work guys.
