I got my visa/ETA easily and quickly. However, I don’t use WhatsApp and I am having trouble contacting customer support.
Filling in information and answering the questions was relatively simple and straightforward. Taking my photograph was the most difficult. It took me nearly fifteen minutes to get it accepted. Somehow, I completed it, and my visa was approved within 20 hours.
Everything was fine except that the fact that the passport scan was not ok was not flagged immediately. Had to go through three iterations, each time waiting to get confirmation.
Everything was pretty easy except taking the pictures that were needed- ended up taking the photos with our phone cameras as it wasn’t clear on the site where to press for the pictures-
The customer service was very nice I was asked to provide my passport photo twice, which is a problem. Photographing both pages, while leaving the bottom information visible was hard. I ended up scanning the passport, and then resizing the image.
Ok response. The e-visa looks a little pov! Can’t you spruce it up a little?
Simple user friendly, Quick. Uploading pictures can be a bit tricky but that’s it.
It would have been a 5 star rating for ease of use except I had trouble downloading the visa after it had been approved and had to go to the chat bot who got a human involved who sent me a link I could then download with no problem. Otherwise it was very fast and easy to use.
Easy to answer questions. A bit hard for people not familiar to handle photos by computer and phone.
Just had trouble with the photo. Also the copy of Passport wasn’t good enough. Otherwise quite quick.
It was simple to carry out and self testing facility useful. Outrageously expensive compared to other similar products.$214.
It was easy to complete. I had done a similar thing for New Zealand.
The system was awkward and difficult but the help given by the support team was excellent .
the quick answer was important in order to have a good impression
Only backdrop it wasn’t clear where to upload passport and picture at the beginning and they had to send an email to ask to do this Other than this Very easy to apply
The form processing was well explained. The visas were sent promptly via email. However, the price for a visa is very high.
Process went fairly quickly and I got my visa within 10 or 15 minutes of completing the application! Only difficulty I had was uploading the photos of myself and my passport because it was hard to find si place in the house without shadow or glare. Perhaps better to apply during the day when it’s sunny.
As a 70 yo, once I got used to the technology the process was easy. Thanks for making this used friendly
Taking the photo without glasses is was a problem for me once I take of my glasses I can’t see well enough to take a proper photo
Everything went fairly easy until I had to upload passport information page. I had a difficult time doing that but I got it done.
It was difficult to scan our passports because the pictures seemed to have glare after scans. Maria who helped us was very kind and we are appreciative
Had a bit of problem printing ETA. Had to be very quick to hit the print icon or it disappeared.
You need a handy and App, otherwise it is unfortunatelay, not possible to obtain an ETA
It was Not so difficult to understand the advices. I‘m Not so pleased about the costs of 102 €.
Most things were straightforward and went well but we were confused and had trouble getting our photographs taken and accepted.
It was easy to use the form and the various different timeframes were useful
Got it done Apple products don’t work well had to go to my desktop
It was much easier than the US ESTA! But as an older person, I find the need to take a current picture frustrating - I understand why you require it, but it would be helpful to be advised before starting the process that this has to be done. Thank you
The experience was seamless. very intuitive and easy to complete requirements. Plus good communications as when there was a problem they communicated and provided an easy way to correct the problem with the application.
Maybe too much text, but otherwise easy to understand instructions. You are guided well through.
I had a few problems with uploading the image of my passport. Also, at check out there were additional fees I had not anticipated (which were MUCH higher than price advertised).
Easy to follow instructions. However it would be helpful to have a checklist at the beginning to make it easier for applicants. Eg. have your passport, it will cost this much, we will need a photo of you etc.
Easy to follow and allowed me to log back in when I couldn't finish it all the first time. Worth the money.
I had difficulty making it to the end and thought I had to restart four times.
It would have been helpful if all steps were described ahead of applying. To suddenly have to take photos during the process made my husband very stressed. To us elderly people it was a bit challenging but we managed. The cost was also higher than estimated in NOK.
The hyper links within the questions helped me navigate the forms. Good Job! The speed of responses was also a delight.
The company is doing great and specific with outline and documents necessary. The only thing I had difficuklty was Taking a selfie at the end. But it was my mistake by missing one part of the tutorial to wear solid color for the picture! Thanks for all you do
The process is great but I have had some trouble with my phone in getting pictures downloaded. But I made it finally. It was frustrating at times as I had to do the same things several times before I received the final project.
Very easy to apply. Instructions were clear but visa is very expensive
easy to find out what I needed to travel to different countries in one place and get the documents.
I received a message that the photo I had to upload was fine. Then I received a message saying it was rejected and I had to redo it. That was annoying--especially because the alleged problem with the first photo didn't exist. Aside from that, the system worked pretty effectively.
Quick response to issues. A little difficulty getting a glare free picture of a passport because of the glossy finish on USA passport information page, but the online feedback enabled me to work through it in <24 hours.
We did not immediately understand iVisa, was an intermediary, for the UK Government. We are still not sure if we could have dealt with them directly to save hundreds of dollars! We CAN say, the experience took us MANY HOURS to get our self picture correct. We did not understand, if our passport picture was OK with the USA Government why it was not OK with UK? Hours of take the self picture, scan, upload, get rejected and do it it all again. The most positive review we can give is to the customer support team at iVisa who were SO very helpful in getting us approved, (1.[redacted]) Thanks to them we can travel to the UK! We also understand, thanks to USA policy :( other countries will follow suit now.
It was a relatively painless process, with good messages if something had to be altered in good instructions to correct it
All questions were clear and had no difficulties. I faced an issue in uploading documents that I don't have but the support team (paulina) helped me
The process was fast. I only regret that I got no receipt for the extra fee I paide using iVisa
It was relatively easy. But uploading the photos and the selfie was not as smooth as it should have been.
The instructions were clear, but getting satisfactory scans and photos took more than one attempt
Instructions on how to take the pictures we're very easy to follow. IVisa is quick to respond and very patient with people (like me) who had a difficult time getting the photos correct.
Fast service, but now think I could have done it without the expedite fee.
