I do not know how to use the computer or cell phone but through trial and error and your patient help the job got done. Please thank your staff for not abandoning me during this experiance
easy to use but not completely clear when my application had been submitted correctly.
Pls refer to my first [redacted], I did not notice that, being a Canadian passport holder, can apply for Australia ETA until I was later informed by your ivisa Support that the Travel Declaration need to wait to process on May 26, 2022 only. I felt that your customer service team should give immediate advice to me to apply for Australia ETA which is the better choice for me. After I realized that I can apply for Australia ETA, I requested to convert my application with the payment that I made earlier. But I did not receive a favorable consideration from ivisa Support. Truly I feel quite disappointed on this matter. However, I am happy with my second [redacted] for obtaining the speedy approval.
I had to send the copy of my passport about ten times. So got little frustrated because evey copy sent looked the same. Anyway I'm happy finally it got approved.
The system requested the picture information two times via email so I provided the pictures both times, however, doubt that this was needed.
Service was good, despite the delay. The website / interface with the customer is clear
Most of this process was easy. However, a paragraph listing what is required for this should be BEFORE starting the application. I had to pause my and my husband's applications in order to get pictures taken and downloaded. Once that was done, the rest went quickly.
The only frustration was the picture. I encourage and suggest that you tell customers to go and purchase or use their passport picture on the jumper drive. Thank you.
The website portal gave errors but were resolved. The picture scanning process was a bit cumbersome. But otherwise prompt response and Resolution of issues to procure the E visas.
I think the service is good and efficient but why charged so high as compared to other websites which are a fraction of the fees.
well done, very fast, less then 2 hours, but more question as a job interview, but all good, would use them again, cheers
Overall good result, but just a bit slow as such one might lose patience.. also didn't know at the first place if someone was at the end of the system since it took quite long to get first answer tat sounded pretty 'robotic" AI style thank you V
some confusion about logging in and providing a password resulted in duplicate applications that were soon rectified
It's easy to use as far as I have all my documents with me. The only hiccup is the processing time took a bit longer so I did another one at Air New Zealand where I had purchased my ticket. Otherwise, it's really great.
I think once you get the hang of getting the visa, everything becomes clear. I appreciated the quickness of getting the visa and the clearness of the process. I will come back next year. Patrick
Be able to accept attachments in multiple formats. Asked for a scan of my passport and when I sent a picture of it was asked to send in jpeg or pdf format. Not very tec savvy.
Completing the application form was easy. Basic information provided and requested. The factor that did not make sense to me is that since i said I was applying from Canada and that I was going to Australia, why was I charged in US dollars rather than Canadian or Australian money?
My initial application was in a maze as I got onto the US site. It was not clear in terms of the home page. However, when once in the right site every entries is straightforward and user friendly
It was easy to use and did what it said that it would do. No complaints.
It was a little bit delayed but other than that I still received it and happy that they try their best to work on it. Thanks for a good service.
I did not see the add another applicant button until I began the second application for my friend. Otherwise everything went smoothly.
Quick and easy. Not so obvious when you arrive on the page which visa is the correct one to get though.
I wish to be able to conceive application process more precisely. However, the request information was short and easy to fill out. I was looking for closing statements after payment right away, e.g. “the application process completed.. “
I just followed instructions slowly since I am computer illiterate. I presumed it was the Canadian phone number you requested. Very prompt. Thanks.
Good service but just a bit slow in sending out an email confirmation of the transaction but everything that should have happened was completed within about 1 hour which is actually pretty slick.
Good service but I had to pay extra to get it quickly enough for my check in.
When asking if I have ever been called by some other name, it would be helpful to know if a maiden name qualifies.
Never before evisas were charge. I've been travelling to Australia with my Italian passport for the last 6 years. Why is it charged now?
Easy to use and clear But only 4 stars as had to pay in USD. If British pound as an alternative difficult t determine from the list provided.
I paid for an evisa. There was an initial hiccup.. Regarding some confusion with my personal info..But it was immediately resolved by a personal email from the company rep. ( Maria) Major service recovery. The customer service follow up was extremely efficient and friendly..I was also given a refund for my hiccup ( which was not necessary ) but much appreciated. Thanks! I would use the service again.
The service has been helpful so far, however, I have asked a question regarding medicals for the visa. I have submitted a doctors report after an x-ray was done. I asked if that report would be sufficient. If it is not, I would like to know what procedure I should take. Kind regards
Once I got to this site it was fine but there is a lot of conflicting information on various government and travel about which visa is needed, the processing time and the cost. Hopefully I got the right one....
Very easy and very quick. would recommend them and use again next time we travel.
I don’t like the fact that you charge usd for this. I am Canadian not American. I also don’t like that you are requiring a visa from a Citizen of a fellow commonwealth country for that matter. I’m guessing you’re just following legislation so not your fault but I thought I’d give you my two-cents worth. The actual service for the visa was very quick and The site is well organized. Well done for that part. 😊
Ok, but very stressful process as no visibility on when visa would be granted
the visa should state multiple and length more clear but overall a good experience many thanks x
I didn't need any assistance to apply for my ETA for Australia but when I googled to apply for it, I mistakenly did so with iVisa.com because they had "arranged" for their entry to be above the official one and made it sound as if they were the official point of application. Thus I paid a service fee for something which I was more than capable of doing without assistance. I admit it was an easy process and I received my ETA after a few hours but I resent being fooled into making my application with them. Message to others: Make sure you are on the official website for entry into Australia at the uninflated rate.
Considering the new pickiness of the the Australian Dept of Home Affairs, I'm sure you did pretty well!
Service is convenient, but 24 hour package took more than 2 to 3 days.
A little confusion regarding the correct visa for our country of origin which was quickly and efficiently solved by iVisa.com.
My husband on first tries, failed to get the address typed in. It kept defaulting to the state in stead of street address My attempt next day, no problem. Nice to have them in hand now.
Otherwise i had no problems but because of "delay" i got the visa only less than 10 hours prior the supposed flight even though i applied for this visa nearly a week ago. But luckily i got it on time!
Generally good I was just puzzled when I needed to input a valid work start and work end dates for my 2yo and 5yo children. Not sure if it's an UX issue on iVisa side, or maybe some weird requirement for Australian authorities
I had difficulty on the official website being sign posted to the right section for UK Passport holders, but once I got the right page, everything went well and I had my iVisa issued with in 24 hours. Many thanks, John
Very good on communication - but a 30day delay because of IT issues??? that's hard to take!!
Easy to use and efficient but I paid $70 for a 1 hour visa and it took 6 hours.
took longer than advertised but promptly refunded the difference, and communication was good. Delivered in time for my trip!
Easy to use, but too many emails which were confusing. Thought they were spam at first.
I would have given this 5 stars but the choices for delivery of my ETA, i.e 24hrs/$20, 4hrs/$50 made me feel that I better choose the quicker option just in case since my travel is just under 24hrs from now. Then I got my ETA within 20 minutes, which is great, but the suggestion that the cheaper one would take up to 24hrs led me to take the more expensive, faster, and safer option. Anyway, overall it's an easy system to use.
After a small tussle finding the right part of the website I found completing the form very easy. The visa came back very quickly and in alternative formats to print off or store. Many thanks!
