I found it easy to fill in form. Also getting my passport attached your instructions were very good for someone not very tech savvy
Was unsure of what I was to select a few times but trusted the process. It worked. I’ve printed my visa.
We would have had to cancel our trip without such quick service. Instructions were clear. Ongoing communications were reassuring. The price was high.
What madenit good - not great - was the speed with which it was done.
The application form was very clear and easy to complete until I had to download documents. I do not have a scanner or the technical no how of how to do it. So after a few panicky minutes I had to ask a neighbour to help. This still took an hour of his time due to differences in computer software etc. I did like the fact that I could apply for both my husbands and my own on the same application. I know that I will have the same difficulty when I next apply.
Everything was straight forward until downloading of photographs. Not being very computer savvy I needed help with this!
The application process is very straight forward. The only thing holding me back from a 5 star review is how difficult it was to upload an accepted picture of our passports!
Wasn’t all that great figuring out why my photo was not good and then three times passport had to be resent. I don’t have a new $1000 high resolution camera lens I -.phone . But abigvrekief that it’s done and in record time. Now I have to get my wife’s Visa!
Can’t say the experience was too great. Took 5 days to get our Visas due to having to constantly re-send pictures. Also we found that our daughter got an Australian & New Zealand Visa through a different website for a lot less money and it took her only 1/2 hour to receive her Visas. In this day & age the cost of many products is an important item to consider.
Taking an accepted picture of the passport ID page took a few tries. It was not clear to me that the ID page and the signature page had to be 2 separate pictures.
The continuous support I got at all hours whenever I had a query.
The ETA app froze numerous times pushing me to apply online. The process is a little frustrating but seemed to work online.
Fairy easy to use. My wife had to do self picture & passport a couple of times. Did get email asking me to complete document after I already had the completed document. Having trouble doing another Visa for New Zealand. Regent Cruise Line says we already paid for the Visa but when I go through you, it’s asking me to pay for Visa again.
I would recommend, but I wasn't very happy. Back and forth emails. telling me my application is not complete, and that I didn't pay????? I actually still had visa, but since I changed my passport with a new number, I had to get another visa. very costly.
The picture requirements are a little cumbersome for those that are not technically proficient!
The instructions were easy to follow. Being able to review and redo was helpful and eliminated the stress of having to complete everything at once. Tips on how to take photos were helpful.
Clear instructions apart from the photo which we found difficult to upload
Good experience and fast approval in the case of visa to Australia. However, I was surprised to have to pay in the middle of the process before all the forms are completed
Good but additional information needs to be qualified. Dual nationality citizens should be told very simply that both passports need scanning. As an elderly disabled person appreciated that a real person was able to help when asked.
I didn't even know that AU requires a VISA for us to enter, and your help was quick enough for me to get one a day before my departure.
Really helpful team especially with some one who is not great with technology great service
Easy to understand visa application process. Wasn’t clear how to view the visa once it was approved but I eventually figured it out. Overall a good product.
Good experience ,quite helpful but some unnecessary exchange of communications.Anyway well done.
It was actually pretty cut and dried filling out the forms, etc. however, I still don’t understand why I had to resubmit a photograph of my passport. Other than that the communication was very satisfactory. My only criticism would be to include a phone number I realize in today’s world technology is king however, I also prefer actually speaking with someone besides texting
Excellent follow up on my questions by a number of iVisa support staff. I was applying to 7 members of my family for Australian visas and there were a lot of questions (photos, 1229 form etc.) which I really needed and appreciated the support of your staff. It would have been much more difficult without this support. Thank you Sybila, Hanz, Joylen and Gonsalo in particular.
Application for what I needed is easy to use and had an immediate response
Well, its a great experienced Honestly , its speedy action on your team .
how fast you responded with corrections.I did find it hard to correct a mistake and I'm still not sure if my picture was correct.
In general was good, but only AFTER the payment were required informations that would affect my choices, being someone who have 2 passports and the system, by error, do not allow the proper filling of the fields.
Keeping in touch. Only criticism too many people involved with same questions asked several times. Quite confusing..
I received my documents in record time but still to late for my flight!
I appreciate the speed in which the visa was processed but it was frustrating trying to send photo and passport information. since we have not traveled to Australia since 2019, I understand that things have changed. I will be better prepared for the next time. No more surprises, I hope.
I would have liked to speak to someone about a question that I had i went to the chat room but didn't get a response.
The application process was easy. Only issue was having to scan each passport twice and the cost.
The service provided was satisfying and very efficient, but just seems a bit overpriced.
It had an incredibly fast turn around time. The application was a little confusing, but it came out fine.
Speed it took to complete it and how fast I received the Vusa
Fairly straightforward until it came to getting the passport scanned in, as even if it appeared ok once uploaded it would show as blurry which was not helpful when determining if it was good enough.
Service offered was relentless despite my delay of 2 days. Thank you.
Received ETA in allotted time! I was worried as I do not use the internet to purchase anything but I requested the ETA to Australia on Thursday and received it on Friday!!
The Quick and professional way the entire process was done. I had 1 problem after the visa was granted……my surname was incorrectly spelled…..I immediately advised Ivisa. And the problem was corrected within a matter of a few hours. Thank you to all Manley
It was not plain sailing as the application kept coming back for review, despite the fact that I had purchased a previous visa from iVisa last year which was due to run out in June, but had exactly the same information required. That was sorted with WebChat conversations and I received the Visa promptly. Thank you
5 star only for Fast response If u ask me 3 star because very very expensive.
realtively easy interface - super quick approval. $81 is a very high cost visa. - this is why not 5 stars
Filling in the information was simple even if you are not computer savvy.
The VISA application process was ok, but it was difficult to properly scan passports. But finally we were able to do it. Thanks. Your service was excellent, though.
My visa was granted so quickly, thank you! The only thing that happened was my app froze on my phone and I had to complete the application on my desktop computer at work. Otherwise everything was easy.
I think I do not understand English all. I have to learn inEnglish more. Of course, I sincerely your site.
The end product was what I was after however getting it was both confusing and difficult. Your site could be made more user friendly.
It was good, prompt efficient. Only minor irritant was different people would come on and ask for the same information over and over. But all said and done we will use you again
