Fast and simple to use. All in one. Nevertheless, I have asked for a refund and on that, have not heard back at all. I applied for 2 visas, one could be done fine, the other one not. And for that I asked for the refund. I hope it is approved and the money is back in my credit card asap.
Nice and quick to fill in form. Clear format, guidance and questions. Quick result.
Speed was very good. Forms to be filled in could be better arranged.
It was frustrating having to upload passport details 4 times, but the visas were through in a couple of hours.
You are doing hard work to complete customer application but the service is little bed slowely i mean rewive is taking time. I mean to rewive in 24 hours and submit in 48 hours. Thanks
What I appreciated about the new iVisa approach was the clear website, the immediate responses, the easy to navigate "retrys" I needed to do. (I had to retake both my passport photo and my personal photo four or five times each before they were acceptable.) The little link for "how to take a selfie" was also helpful. Once all was properly submitted, my Visa was issued quickly and came with clear instructions about how to utilize for my travelling. Thank you.
It was fast and easy to provide information and receive approval the only what I did not like it was no way to make not expedite visas that cost much more money.
The process is easy and I got my visa back the next day.
This was a fast and easy way to get my Visa for Australia. The only reason I didn't give it five stars is that there was a brief glitch where I got a message that my photo was unsatisfactory. I scrambled to upload a new photo but I had question about it, so I sent them a message on WhatsApp. It took a half hour for the message to be responded to, and then it turned out the visa had been approved. I am not sure why I got a message that the photo was unsatisfactory, but in the end it all worked out.
The response to questions was very prompt but I was getting concerned when my visa had not been issued 4 days after completing my application
Great process, the process was amazing once my documents were completed, my visa was approved very quickly
It was easy to follow and there has been good follow up .
All very straight forward. What confused me was that i attempted to also go directly to the government site to compare, but could not verify my email address, as I had started the process with you. But thats my problem, not yours.
Easy to usequestions in the additional info section are ambiguous e.g. last employment dates for long retired people or spouses who have chosen to be homemakers and have not been in employment.
completion of the form was tedious as the same documents had to be uploaded many times however, once you get the interview date then it is a breeze, and a good experience.
Very easy to use and extremely quick response in getting my visa for Australia.
Forms easy to fill out. Visa quite expensive. Had a hard time with our pictures but that was fixed easily. Took days to get visa but we’re not in a hurry anyway.
I had to resubmit my passport and my photo and I did the best that I could
Helpful staff, quick turnaround time. It is difficult to get the pictures right. The app/site isn't very good either, camera function is hit and miss.
Very responsive and clear in getting more information if needed to assist travellers in VISA approvals.
The mechanism to enter information is great, but the information if you need a visa or other is unclear. We are visiting for a short time via cruise, then a few days land and on to another cruise. For 2 we paid $27.24 government fees + $134.99 for IVISA Plus Family subscription for 1 year. It was hard to figure out what I needed based on the short visit. New Zealand just required a visitor type pass
It was very easy to follow the Web site and only problem I occurred was loading my passport but that was down to me
Very, very frustrating to obtain visa to Australia this year, due to unacceptable solo photos, not passport. This was not the intention or fault from iVisa as they worked diligently and timely with me.
The explanation needs to be more concise and clear related to the document needs to be submitted. Missing document itself is not adequate and ends up submitting repeatedly the same item ?
A couple of hiccups while making Visa application but with the help of the IVisa team the matter was soon resolved.
SAving the information as progressing through the questions was very helpful. Impressed with the service.
Fast and easy to fill out forms but it lacks clarity when it came to attaching the pictures to the form. I appreciated the quick response when the pictures were unacceptable but not how to get to it all, they looked ok on my iPad but not to you, extremely frustrating for a challenged person
Simple to follow. The only trouble we came across was downloading pictures (PDF files). They were not accepted. We had to resort to sending them by email
Be really careful when taking your picture. There can be NO shadows or the picture will be rejected.
It was pretty seamless with relatively quick response. A little disappointed that immigration doesn't want you to smile in your photo.
My husband and I lives alone , both seniors and not so good on computer . I was able to do the applications .I had difficulty taking my pictures since am a senior , luckily my son came to visit us and help us .
Ivisa reported a fast visa approval from New Zealand. All documents were accepted without any problems. However, the visa requirements from the Australian visa was a totally different experience when I had to resend new pictures of our passports about three times and my wife's photos, twice. It was less than one week before we finally got the approval. Ivisa staff's contact during this stressful period was very helpful. I just hoped that the Australian visa requirement was as easy as New Zealand's .
Took several tries to get photos just right. They wanted shoulders more visible than a passport photo normally has. Otherwise, the process was easy to complete.
I think the most helpful way to help people to have the application procedure going smooth is to create one or two youtube videos so everyone can follow.
It was quick and helpful to know if the data we added was accepted. eg: passport photo
Service was fast and efficient. I liked the real time meter that showed the progression of my application.
I found it difficult to change my bank details Though I did get a quick response from the Visa department
Everything's are Allright. Except providing photos for the application is quite strict.
It was fine. It was a new concept having to obtain a visa. I did have trouble scanning our passports, but I figured it out.
Compared to the Indonesian passport disaster it was much easier to navigate.
Though were busy and cannot finish our application form or changing dates of departure Always there to remind us that we are few steps to go
I found that completing the application and under dual citizenship it would not allow us to go further. I had to use the link again to get back in and it then worked. The Whats App line was not that useful as I had 3 different agents at different times trying to assist.
The experience was good. Struggled a bit with uploading the pictures; otherwise, all good.
I started with a different App, but they never emailed the Verification Code (I tried several times) to finish the application. Your App was easy although when taking my picture, I found lining up the lines with my chin, shoulders & top of head was awkward - phone had to be at an odd angle. I think everything has been approved, but I found your emails on Saturday confusing. Here are the Subject Lines in the order received: Friday: ETA Finish you Application # We’ve received your Australia ETA Your ETA is under review # Your ETA has been approved! ✅ # Saturday: Care to fill out a quick survey… (My Name), finish your application (I clicked on the button ‘Complete my application’ It says: ‘Your order is currently closed’) Sunday: Login to your iVisa account (says Granted, yay!) Thank you for trusting iVisa My comments: I suggest you wait to ask someone to fill out a survey until after they’ve been able to login & see the visa has been Granted. I don’t understand why I got the message: ‘finish your application’ after the ‘survey’ request. I understand you have other products to sell, but you should present them as add-ons, not confuse it with the initial application process. Thank you for the quick processing, over a weekend. I thought it would take longer.
Application easy to field in. Quick time to receive responses. One difficulty scanning passports required multiple times entries
They need to expedite in replying to online customer service enquiries in a quick timely manner.
For the most part it was easy other than downloading picture as it has to be perfect or it's a redo
Appreciate your reviewers help, but for a person who never signed up to get a visa, it was tough!
Easy directions to follow but had to upload docs and pics numerous times due to rejection notices. Overall happy with procedure and would do it again.
Frustrated at first and didn't hear anything back for about 3 days on What's App. However once heard and got thru taking pictures successfully we got our visas quickly.
